Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33425 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 12, 2012 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Great service from the technicians and my carpets look terrific.

Report a concern   November 12, 2012 — Rated 10 out of 10 by Jay Johnson Zerorez Salt Lake City
What do you like about our products and services?

I like how clean my dining room carpet is after you are done. When I used to do it myself with rug doctor it looked better than it did before and I could see all the sand that was removed. But now that you do it, it looks spectacularly clean and much better than I could ever do it.

Report a concern   November 11, 2012 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look like new!

Report a concern   November 11, 2012 — Rated 8 out of 10 by M.B. Zerorez Salt Lake City
What could we do to improve?

Honor your price that was on the radio

Report a concern   November 11, 2012 — Rated 10 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

The carpets always look great and stay clean for a long time. Every time we have the carpets cleaned,the cleaners are always willing to do extra for us. Very friendly and helpful.

Report a concern   November 11, 2012 — Rated 10 out of 10 by Kathy Mock Zerorez Salt Lake City
What do you like about our products and services?

Technician was very polite and the cleaning was quick yet very well cleaned.

Report a concern   November 11, 2012 — Rated 10 out of 10 by R.R. Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks great and your technicians are very nice!

Report a concern   November 11, 2012 — Rated 10 out of 10 by E.S. Zerorez Salt Lake City
What do you like about our products and services?

It doesn't use alot of water. It can get out stains other companies cannot.

Report a concern   November 11, 2012 — Rated 9 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

I really liked the result of the carpet cleaning. My carpets were nice and clean. I liked the professional manner of the technician. (Alfredo). Not so happy with the price tag of the service and the fact that you can't schedule a specific window of time for the cleaning.

Report a concern   November 11, 2012 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

great service both the guy who cleaned and the customer service

Report a concern   November 10, 2012 — Rated 9 out of 10 by Julia Woolf Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks really clean. William, who cleaned the carpet, was really nice and helpful. He seemed to know what he was doin.

Report a concern   November 10, 2012 — Rated 9 out of 10 by Kim Martin Zerorez Salt Lake City
What do you like about our products and services?

I was told up front what my options were and how much it would cost. They have you look over everything before they start and when they finish to make sure that they have done what you expected.

Report a concern   November 10, 2012 — Rated 10 out of 10 by S.M.L. Zerorez Salt Lake City
What do you like about our products and services?

How clean my things come.

Report a concern   November 10, 2012 — Rated 10 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

It looks very clean and it was quickly done.

Report a concern   November 10, 2012 — Rated 9 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Fast and the carpets look good.

Report a concern   November 10, 2012 — Rated 2 out of 10 by M.O. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have a stain on my carpet left by the chemicals used. I called to let you know that you had left one of your chemical containers and that there was a stain on my carpet from the chemicals. I was told that I would receive a phone call back that day. Over a week later - no phone call. I also should have checked online better because there was a better special - same price for 4 rooms in which one of the rooms could be stairs. I paid over double the cost.

Report a concern   November 10, 2012 — Rated 10 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

I think your technician Chris is outstanding. He is very professional and does an excellent job. Our carpet always looks 100% better when he leaves.

Report a concern   November 10, 2012 — Rated 10 out of 10 by Paula Crandall Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks better than it has for years. No crusty residue either.

Report a concern   November 10, 2012 — Rated 8 out of 10 by S.J. Zerorez Salt Lake City
What could we do to improve?

I don't know yet. The real test is to see if the old spots return in about a week or so.

Report a concern   November 10, 2012 — Rated 5 out of 10 by K.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

As I indicated in my phone call, I think your advertised special of 3 rooms for $79 was deceptive. I had 1 bedroom, 2 bathrooms, one hallway and 1 staircase. The total bill was $315.00. Yes, I did add protectant sealer, but $236.00 more than advertised is a bit much.

Report a concern   November 10, 2012 — Rated 10 out of 10 by Angela Heaton Zerorez Salt Lake City
What do you like about our products and services?

The carpets dry quickly, look great and they found our dog spots I didn't even know about.

Report a concern   November 10, 2012 — Rated 9 out of 10 by N.P. Zerorez Salt Lake City
What do you like about our products and services?

Very knowledgeable about what they are doing. My only problem was over the phone I was quoted a price and assumed it included a sealer. I paid more than I had planned. I would have liked to have been prepared for the price.

Report a concern   November 9, 2012 — Rated 10 out of 10 by G.J. Zerorez Salt Lake City
What do you like about our products and services?

Will was very nice, he put covers on his shoes in my home. He took time to listen to what I wanted and extra time with my trouble spots. He did such a great job, my carpets look brand new.

Report a concern   November 9, 2012 — Rated 10 out of 10 by M.G. Zerorez Salt Lake City
What do you like about our products and services?

Wow! It was amazing! Thanks so much.

Report a concern   November 9, 2012 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

The person explained what he was going to do, then did it quickly and the results were great.

Report a concern   November 9, 2012 — Rated 10 out of 10 by H.K. Zerorez Salt Lake City
What do you like about our products and services?

My technician is awesome. Friendly, knowledgable, and helpful.

Report a concern   November 9, 2012 — Rated 10 out of 10 by K.J. Zerorez Salt Lake City
What do you like about our products and services?

The technician was great! Floors looked great!

Report a concern   November 9, 2012 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

I liked how clean it left our carpets.

Report a concern   November 9, 2012 — Rated 10 out of 10 by C.Y. Zerorez Salt Lake City
What do you like about our products and services?

Clean and friendly.

Report a concern   November 9, 2012 — Rated 10 out of 10 by C.A. Zerorez Salt Lake City
What do you like about our products and services?

I like the way it dried faster and was a lot cheaper than Stanley Steamer. We have a dog that sometimes pees on the carpet and although I try very hard to get is all up sometimes it is hard. We had the pet stuff put on and I think it would be more effective if it was left on longer. Maybe put it on and go clean someone else's carpet and then come back and finish.


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