What our clients think of us!

Always a good job. Have used you for years

You did an excellent job revitalizing our leather furniture. Looks like a brand new set!

no soap or detergent residues

I love that you do not use soap products. My carpet smells clean and looks clean.
Rick your carpet tech did an outstanding job. He was very knowledgeable and friendly.

I like that you can clean extra with pet hair and stains. I like that it dries fairly quickly and does not leavea bad smell. I will be having you come out again for sure but he did forget to clean my master closet which hopefully he will do next time he comes out thank you.

Great customer service!

Very polite serviceman. .worked very hard.

Did a great job on the carpet. Can not smell the throw up anymore. Very friendly!

Quality Job! Great Service!

I thought it was a little pricey especially with the scotchguard treatment being an extra $30 per area. Technician was professional and carpets look good but feel like I could get same service for less.

The carpet cleaning was amazing. Very clean. Thank you.
You advertise 3 rooms for $79. This averages out to be about $26 per room.
What you don't say is that if the room is slightly bigger than 200 sf it becomes 2 rooms.
You also add a fee for the dirty water. The $26 per room is really $55 per room.
I had 2 rooms that totaled about 600 sf. Another room that was about 210.
In my mind I thought it would be 4 rooms. The tech said it would be 6 rooms.
I even called your office and was told the same.
Although I think your cleaning service is excellent, I think your marketing is deceptive.
Just my opinion, but I'm in marketing and advertising.
Steve Last name removed
Phone number removed

I like the way you clean the carpets.

Jordan did a great job getting spots out and tolerating kids asking him questions along the way. I appreciated the care that was taken to be clean and protect corners from equipment. Thank you.

I really like how quickly it dries and how clean my carpet stays.

very friendly and satisfied with the way my carpets look

Showed up really late. Tech took personal phone calls so much I felt I had to keep the kids quiet for him. Didn't guard the corners and now I have scuffed up molding. Left stairs dripping wet and a puddle on my wood floor underneath. It didn't feel worth the $ at all. Wish I had just rented a rug dr for $35.

Very thorough and not too pushy. Just the way I like it.

It actually cleaned my carpet. I had you clean my tile also and it looks amazing! Jim Vance was very friendly and did a great job.

Work well

My tech Jordan was very well informed, recommended some things. I didn't want to spend an additional amount of money, he was not pushy, he understood. I simply asked him to do the best he could, he did an outstanding job. Thank you! I believe he extended the life of my carpet which I greatly appreciate!
Susie Curtis

On time, and attention to details

Do not use soap

I was told (or at least understood what I thought I heard) as to the price of what I wanted done. When the guy finished-- and he did do a good job-- I thought I would pass out at the cost he told he I owed. I questioned him about it and told him what the lady on the phone told me. Of course, I understand it wasn't his fault or his problem. BUT.. I thought we agreed on the phone that I would owe $60 after my $25 coupon since I just had my carpets cleaned a few weeks ago by your company. I did have him scotch guard part of the room for $20 extra dollars so I did know that it would be $80. The final bill was $114. I was NOT expecting that at all. I would not have considered your company if I had known it was going to cost that much money. I would have called around and got some other prices if I had thought I was paying that kind of money. It was brand new carpet that I had only had a few weeks and had a grandchild wet his pants on it. I guess I totally misunderstood what the lady on the phone quoted me.

The service technician was fabulous! He was helpful and did a wonderful job cleaning a very dirty carpet. We will ask for him again!

1. I was not made aware of the fact that I needed to vacuum before the Zerorez serviceman arrived. I was charged $50!!! I just bought the house and had I known, I would have found a vacuum to vacuum beforehand. Not only was I charged $50, but he did a poor job of vacuuming--there were still dead bugs on the floor (the house has sat empty for months) and dirt on the stairs, which I ended up vacuuming up the next day with a borrowed vacuum.

2. I understand that stairs are difficult to clean because they have an awkward shape, however, if Zerorez is going to charge $5 per stair, I expect them to be perfect when finished. There were multiple stairs that had dirty, dark spots in the back crevice.

To make things right? I'd love the $50 back--again, no one told me beforehand that I needed to vacuum before he came!! He said "Someone should have told you." Well, I talked to Zerorez people twice before the appointment and NO ONE TOLD ME. He was coming to CLEAN the carpet--was that a wrong assumption?

Left the rugs looking good. Workers were clean and polite. Worked to our specs.
Thanks, Syd Last name removed

Well, I have a walk-in closet that did not dry. By yesterday it started to smell of mildew. I called to tell you and they said they would send a technician out on Thursday. That does not really help my problem, since my house smells to high heaven. The technicians that came were helpful and friendly, but the customer service rep. did not seem to understand that this is a problem that should not wait until Thursday. I spent over $500 to have my house clean and fresh to move in and it is all for naught.

Confirmation emails + phone calls were great keeping me informed on probable arrival time. The cleaning associate was very concerned about his work making sure he was thorough and that I was COMPLETELY satisfied.

Carpets cleaned well and left no residue.

Like the carpet technology--gets it clean!