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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that my floors dried very fast, and the good service that you guys provided. The cleaner worked in a very professional manner. They told me about how you guys clean without leaving anything behind after the cleaning is done. thank you, I will tell my friends and neighbors about you guys.
Seemed efficient and the carpet is clean. The BIG question is how long it will stay clean? That's how I judge a good carpet cleaner.
Mike did a great job and was very kind and helpfull with information about the product
We got a "Bate and switch" coupon in the mail. Thinking that you were not going to do that to us I asked my wife to have you come to our home. I was very upset that you did exactly what your advertising suggested that you would not do. The coupon was for $31 and we ended up paying $221 for just part of one room. Change your advertising to be "We are the bait and switch masters!"
Still have some spots on the grout that I am not pleased with and my traffic pattern still looks a bit dingy. The quote over the phone and the email I got was not consistent with the technician's quote, although he reluctantly honored it. Tile and grout was cleaned, but the residue it left was a mess to mop up after, but I guess that is just the nature of the game.
The person calling to verify the appointment needs to be clear that the cost of the water recycling etc. is $11 which is in addition to the quoted cost. You might want to add that your quote so it doesn't look like false advertising.
My mother in law had Zerorez come out a few months ago and she did not receive the same courteous service we did and she said she was not at all pleased with the work that was done. She hired someone a few weeks later to fix what Zerorez did.
William came back out and further cleaned both the front and back seats of my vehicle. He was very polite and made mention that this time he used a stronger product to aid in removing he spots. I don't know why didn't just didn't do that in the beginning. It might have removed everything the first time. Over all the spots are mostly out and I'm tired of sounding like a nag standing over his shoulder pointing here are there. In the end I don't feel I'd recommend the service mainly because the price of the produce. Zerorez will come to my house and clean 3 rooms for $80 but charge $160 to clean a mid-size sedan? There is also the problem of having techs that do everything, they are great at none of them. I'm also not comfortable with the companies policy of verifying the ID of credit card payments. You don't sigh anything, and from the first visit I can only gather that "as long as the payment goes through" that's all the company in concerned about. I realize the chance of someone using a stolen credit card to get their carpet cleaned isn't likely but I still feel it's bad policy. I intend on having another vehicle cleaned by another company then compere the results side by side.
I was told it would cost a certain amount when appointment was confirmed over phone. After service I was charged a different amount. When I called and voiced my frustration I was told that it was zerorez's fault but I would still have to pay the total even though I was told one thing and charged more. I don't appreciate being a customer with a company that isn't put first especially after an ordeal that was over $2. It's not the cost but the principal. Not impressed. Carpet looks good but horrible customer service and have no desire to return. I'm tired of companies making customers pay for the companies mistakes.
Reduce price for sofa cleaning. Outragous.
Clean workers, courteous, prompt, fast working. rapid drying, amazing difference in before and after. Easy to get an appointment, no long waits for it to happen.
Pricing on couches!
professional
The cost was double the cost that I usually pay for the same scotch guard, etc. Throw rugs are only 10.00 and they do not use the rake that destroys the ends of your carpet fibers.
The crew was fantastic, and detail oriented. I appreciated them and tipped them well, but knew that cost was not their decision. I am sure that if they up sales it is good. But I can do a lot with 400.00!
Thanks for asking
I like how the zerorez system worked to get out all of the bad spots on our carpet.
Your guy that cleaned my carpet.
I have light colored carpet and both times you've cleaned our carpet it has come out completely clean and bright, even the high traffic areas. Plus, it doesn't take as long to dry as traditional carpet cleaning methods. My only complaint was that you weren't upfront about the "disposal fee" you wanted to charge until you called to confirm the service. That's underhanded.
That they work! No more dog urine smell after having the area soaked. VERY happy about that. Thanks!!!
I had just had my carpets cleaned by another company, a very unsatisfactory job. Zerorez came in and cleaned it the way it should have been! Mike was the technician, and he was extremely fair, did a great job cleaning and went above and beyond to meet my expectations. I highly recommend Zerorez to my friends!
works well...Usually gets everything out.
This is the second time Chris has cleaned my carpets. He carefully explains how and why he does what is needed. I will ask for him again. Great customer service. My carpets have never looked better.
Makes our carpet look good.
They make my carpets look clean longer than other carpet cleaning companies!
They were quick and the carpet looks great.
The technicians are very good about explaining what to expect in with the service provided. I feel pretty confident that the cleaning is done more thoroughly than with other companies.
Your tech's were happy, courteous and very efficient. They were also very clean and left no mess when they left.
Your service was met All my expectations and left my carpets clean
Everything was great. David and his helper were very professional. The only issue I have is your pricing. I'm in the chemical business and your pricing for "enzyme" and "protectant" is too high.
overspray on bedding. Carpet is still damp in bedroom and its been 24 hours. Pleased with how clean the carpet is but disappointed in lack of care and dampness of carpet. Fans have been going since last night. Heater is has been turned up and windows opened throughout the day.
The home carpet looks good but I paid almost 200 dollars for some of my car and the employee said that he could get the stains off buy there are still black spots everywhere:(
Loved it and te use of no chemicals