Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85923 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2020 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

Water based ! Excellent service.

Report a concern   November 7, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

They did a wonderful job

Report a concern   November 7, 2020 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Very professional, thoughtful of protecting our home, clean clean clean and left almost dry!!

Report a concern   November 7, 2020 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Prompt and always do a good job!

Report a concern   November 7, 2020 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

Brandon did a great job!

Report a concern   November 7, 2020 — Rated 10 out of 10 by Adam Creek Zerorez Phoenix
What do you like about our products and services?

Excellent employee with service, attitude, and results that far exceed our expectations.

Report a concern   November 7, 2020 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

The service is great and you are the best. Your way of cleaning is by far the best.

Report a concern   November 7, 2020 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Great service. My carpet looks awesome.

Report a concern   November 7, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

The carpet stays cleaner looking longer and there is no wet smell.

Report a concern   November 7, 2020 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

On time, efficient & looks great!

Report a concern   November 7, 2020 — Rated 10 out of 10 by Jack Combs Zerorez Phoenix
What do you like about our products and services?

Dillon is a class act
Hope he found wallet
Let us kniw

Report a concern   November 7, 2020 — Rated 10 out of 10 by K.I. Zerorez Phoenix
What do you like about our products and services?

Great value and great service

Report a concern   November 7, 2020 — Rated 10 out of 10 by C.F.B. Zerorez Phoenix
What do you like about our products and services?

I am very satisfied with the work that was done.Rob. Was the person who did the job.
Thank you 🙏🏾 To Rob.
He take pride in what he do. He did my carpet first. It look so good. I had him to do my tile.
My. what a difference. It looks like New. Thank you Zerorez

Thank you.🙏🏾

Report a concern   November 7, 2020 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and patient as we were moving into the house being serviced.

Report a concern   November 7, 2020 — Rated 9 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

Able to come on short notice. Tech friendly & helpful.

Report a concern   November 7, 2020 — Rated 10 out of 10 by Maria Morales Zerorez Phoenix
What do you like about our products and services?

It works and your staff are professional.

Report a concern   November 7, 2020 — Rated 10 out of 10 by Alicia Larsen Zerorez Phoenix
What do you like about our products and services?

I was able to set the appointment on the day I'd hoped for (2 days after calling in I had a day off work). The service tech arrived on time after texting to tell me he was on the way, and my carpets came out really well. I was happy with the service.

Report a concern   November 7, 2020 — Rated 0 out of 10 by Q.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet looked exactly the same as it did before carpet cleaning. I got my carpet cleaned back in February and it looked so much cleaner and my carpet was dirtier. This time around it looks like nothing was done at all even on the places that had no spots. Very disappointed and will not be using services again.

Report a concern   November 7, 2020 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

Schedule on short notice.

Good coordination during scheduled work even though we were not at home.

Report a concern   November 7, 2020 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

Tech was courteous and efficient.

Report a concern   November 7, 2020 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Very efficient and did a great job!

Report a concern   November 6, 2020 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Professional service

Report a concern   November 6, 2020 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

They did a great job, fast friendly and gave me all the information I needed, thanks

Report a concern   November 6, 2020 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

No residue left in carpet.

Report a concern   November 6, 2020 — Rated 0 out of 10 by M.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Charged me way more than I was quoted online. Was quoted 150 and paid 420 - what a scam
Was told it would come clean when I asked him and it did not...
Can’t even tell one rug was cleaned at all.
And then he put the protector on over the dirty rug. Says it’s not dirty just worn fibers but it’s the color of dirt still!
The rug in dining room actually is ruined. Took the color out in In one area and it’s not clean either. It’s also crunchy and feels terrible on our feet.
I will have to replace two out of the three
It was a compete waste of money!!!!

Report a concern   November 6, 2020 — Rated 10 out of 10 by Kim Upstone Zerorez Phoenix
What do you like about our products and services?

The young man who cleaned my carpets could not have been more professional and helpful. He offered ideas to keep my carpet clean, was very respectful and did an AMAZING JOB!

Report a concern   November 6, 2020 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

Great quality and service

Report a concern   November 6, 2020 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Joe was fantastic!! Very patient with my talkative special needs nephew. The rugs were awful before a lot of pet stains!! He treated them all and this 20 year old rug looks great. Can not thank him enough. Love the water!!

Report a concern   November 6, 2020 — Rated 10 out of 10 by Shireen Swagel Zerorez Phoenix
What do you like about our products and services?

The scheduling process was seamless. I was notified promptly confirming my appointment, and was notified that the tech was running ahead of schedule. Our tech, Rachel, was very professional and thorough. Our carpets look amazing! She was very forthright with her assessment and she exceeded our expectations. I found ZEROREZ to be quite economical as well.

Report a concern   November 6, 2020 — Rated 10 out of 10 by Michelle Landers Zerorez Phoenix
What do you like about our products and services?

The technician was prompt, professional and thorough. I love that my carpets are soft and clean after service without the usual stuff feeling of other services as well as no chemical odors.


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