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based on 85923 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were able to get us in the same week that I called, the scheduling and tech personnel were professional and courteous, they gave me a "30 minute out" call to assist me in managing my day, it was a painless experience. Thank you for that! Oh ya, the carpet looks great too!
Two things that both have a central cause. As for carpet cleaning in Master Bedroom we should have looked at it before we paid and Zach was gone. The carpet was very wet and there were multiple "waves" in the carpet. My wife called in and was told to wait until it dried and the "waves" would go away. They mostly did with the exception of one that runs under the bed.
Second, we had the grout cleaned. Again, it was very wet when Zach left. After it dried there was some improvement, but certainly not worth the price. Also, tracks were left going out the door in a tiled area that was not treated. Obviously the tennis shoes were wet and tracked out on the dry tile. "Booties" should have been worn.
very pleasant experience, totally professional and personable representative
I had the nicest service tech! Super informative and professional.
Everything went very well. Our service man was punctual, efficient and very nice. The carpets look and feel wonderful. I was a little overwhelmed with the price. I had underestimated the square footage of my home. I was hoping to get three 3 room specials + halls (approx. $400). With all the extras it was more than double that. Surprise! Thank you for your great service even though it was pricey.
The device was great I would have wanted the guy to take a little more time to focus on the spots in the carpet and not just go over it and say he is done
I was hoping for a better result from cleaning. trouble spots are not gone.
Did a great job, professional and price was great.
It appears not all of the carpet got cleaned
There was definitely no crunchy feeling after the carpet dried! The only problem I have is that my carpets smell more like pet urine than before but Zerorez has already scheduled a redo appointment for me so looking forward to having this resolved!
GOOD SERVICE
We have used you before for carpet and upholstery cleaning and have recommended you to many people over the years. This was the first and last time we will ever use you for tile and grout cleaning. It is nearly indistinguishable that our tile was cleaned with many areas still dirty. The puddles that were left behind dried leaving patches that I had to clean with a mop. I actually still see some white around edges. Overall, this was the biggest waste of $455 I have spent and am extremely disappointed. Honestly, the only thing you can do is refund my hard earned money.
Travon was awesome. Explained what he was going to do and how to get carpets clean.
Quality of service is great, and the end result is exceptional. Colton did an excellent job cleaning, and sealing our tile grout. He arrived on time, and made sure we were happy with the results. This is not the first time we have used Zerorez services. We will continue to recommend them to all our friends, and family.
No chemical residue.
Clean spot areas better.
Otherwise, great service, good job, but my spot areas could have been cleaner.
Tech was great and tile is better than expected!
Great job. Carpet looks nice
and clean and soft.
House always smells clean afterwards.
Using water, carpets are not stiff and brittle
I talked to one of your Managers today. Had my carpet cleaned yesterday. When your technician left, the carpets were extremely wet. 24 hours later, the carpet in my master walk in closet were still wet. Also, as late as this morning, most of the carpets were damp. For a Company that’s advertises you get over 90% of the water out, and they dry within 4-6 hours in not at all what I experienced. Very unhappy.
I’m having my carpet people come out Monday to pull the carpet up in the master closet to make sure the pad isn’t as wet as the carpet.
Your really need to train your people to use less product, or change your advertisement.
Zerorez does an outstanding job in their service. My carpets and my tile look like new even though it’s nine years old. The technician was so polite and professional and he did a great job. I’ve used them for a number of years and always been very happy.
Service guy did a good job it's a good product I didn't have to worry about doing it myself and I am very happy with the results. It is true "no crunchy carpet"..
The technician was great very friendly did a great job very happy with the service zerorez has provided.
I was very pleased with the results after my carpet cleaning! I have berber carpet and it is 21 years old. I was told when I purchased it that it had a great wear life, and I had it cleaned every year until my husband died. Now, I have it cleaned every other year and it came out great, looking like new again thanks to zerorez.
Everything was great. The technicians were very thorough and polite. House smells great and carpets and sectional are like brand new!
We love using Zerorez, because we know that when the job is done, it will be done right!
Hi there,
We were very happy with the sofa cleaning and Wes. Our couch looks great!
Thanks
Regards,
Name removed
My carpets get clean!!