- Phone: (480) 507-2419
- Visit Website
based on 85922 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service Wes great. And they did. Great job.
We thoroughly enjoyed talking with your technician, Quinten. He was thoughtful, considerate, intelligent and friendly.
Service tech used 3 gallons at 75$ each to remove odor in a small area, didn’t work at all. I spent over $400 to have stairs, master bedroom and master closet cleaned (the carpet is less than 6 months old) and the spot in my closet still has a strong odor. Very disappointed
I love how my carpets look when they’re done. Weston was so professional and explained everything
Love the water and the service was great. Very friendly and respectful.
Ease in scheduling, communication, quality technican.
The man that came to clean our couch was extremely friendly and knowledgeable. He was able to clean a bad accident that happened and he made us feel comfortable throughout. Very nice gentleman.
Professional technician, prompt and friendly service and a fair price.
The call to schedule service was quick and professional. They took the time to explain their products and really make sure we knew all of the pricing. The technician was appropriate with Covid protocols and did such a nice job on the carpet. The carpets felt BRAND NEW!
Service guy Joe very clear quick and efficient
The tech was polite very nice and pleasent and did a great job...
Great job, highly recommend!
Dillon was great! He was prompt, efficient, thoughtful.
I like that the service tech was on time, the carpets did not have the residue but tech should have given explanation or at least mentioned spots that did not come clean. (I had waited outside while he cleaned carpets and did not go inside till after he had departed)
You are either on time or early. I like that. Your reps are courteous and friendly.
The tenichian was very friendly and professional. He explained everything throughly and the carpet came out very nice, he was fast and through. It was very easy to schedule and priced very competitive. When it dried about 5 hours it was nice to walk on no crunch.
First, I want to say that Colton did a fine job of cleaning the carpets. The issue came when I asked him about cleaning an 8 x 10 area rug. Not sure whether I saw on a web site correctly or not but I thought an area rug was $45 to clean. Colton said no it was $80 to clean the area rug. When I said not he began to tell us that a new area rug was very expensive. A totally inappropriate conversation to begin. Left both my wife and me with a very bad taste. This was not his job to argue about the cost of replacing the area rug. It was rather insulting for him to begin that conversation.
It did seem very strange that 80 square feet was going to be a $1 per square foot while a carpet, three rooms, would be $0.20 per square foot for three rooms. One room would be $0.30 per square foot. That is if all of the rooms were at the 250 square foot size.By the way, none of our rooms that were cleaned were even close to 250 square feet.
Not sure if I will use zerorez again in the future simply because of the controversy. Certainly will not use Colton.
I am a longtime fan & cheerleader for Zerorez. I've hesitated to write because this time the results were less than satisfactory -- I believe because of an unfortunate misunderstanding. A miscommunication.
On my 1st contact re this order, I had a discussion with Zerorez about your spot leaner which had had a strong orange odor the last time you were here. I needed spot cleaner --so finally agreed to it. I asked more than once.
On your tech's -- (Luiz? -- I may have his name wrong) -- arrival 1st thing I asked about was spot cleaner. He had a tool with a long thin spray wand and said this is what you use.
He was gathering up his things on the truck to leave -- but on viewing the carpet I ran outside & told him the spots weren't done. Unacceptable. He said the not well-cleaned areas were high traffic areas -- which they are -- but I told him if I'd been able to get some of them out with club soda -- he must be able to do better with what he uses.
So he came back with your spot remover -- which didn't smell as strong as last time -- and reluctantly treated the "finished" job. When he finally left the carpets were MUCH cleaner -- tho still not right -- and texture a bit odd -- and wet. I asked if I could use his fans for a few hours but he said he needed them for the next job. Offered to rent me 2 at $50 or $100 -- which I can't afford.
When your scheduler called me to confirm the app't he told me that I could add or make changes when the tech arrived. I had to delete the living room because I'd moved furniture & other things from other rooms there. I asked about the spots & spot remover.
Your tech kept saying his order read not to use the spot cleaner. I suggested to him that next time, he review the order with his customer for adds, changes or confirmation. He kept saying that his order read not to use the cleaner.
I hate to write this because I'm not satisfied with the job done -- and because your tech seemed to be very pleasant. But you asked me twice for my comments. I am not satisfied with the job done this time.
The carpet isn't new but I'm a 76-year-old woman who rarely entertains at home now, so my carpet should last a long time. The "high traffic areas" are cleaner but still not clean and there are a couple of spots in the bedroom we didn't even discuss. The texture is a bit odd -- a bit like "washboard" if you've ever driven over a sandy road. Or chenille.
I'm not sure what to do at this point. Please call me so we can resolve this. thank you.
Professional from the phone call to the cleaning.
Timely service call
Thank You for the prompt service and great job!
We had a carpet emergency involving our new rescue puppy. Unfortunately, he got sick all over our new,very light carpet. I called Zerorez and Kelly answered. She was incredibly nice and understanding about my situation. She worked things around so a tech could stop by the same day. Our tech was super nice and very knowledgeable! My carpet looks brand new again. Thank you! Christi Riley
No chemicals, reasonable prices.
Great finished product.
Guy was agreeable. Carpets dried quickly and look really good
The technician was friendly and efficient. He answered all our questions and did a great job.
We love Zerorez.
The associate was awesome!!
The spots did not come out. My oldest son came and used his new Hoover
Cleaner. He used warm water and cleaning v solution. He did the same rug and dirty water
Was almost chocolate in color and the fewsptsI came out. We are two seniors. You folks cleaned my carpet in June. Obviously it was not deep cleaning. You also did my same rug yesterday and it was disgusting I need to have it cleaned again in less than six months. I paid you folks over 300’dollars since June. Check your records. . I now know why your product does not clean deep. The area rug is a piece of carpet from baker brothers
Very expensive. And 6 years old. Senior get spots but we are not outside to bring in so much dirt. But when you did it in June it looked clean but that was only surface and why the spots kept coming back.
I recommended you to my daughter. She stopped by the older son was cleaning this
12x10 rug. She too was shocked. Not one spot
8 hours later. And dried quickly as not a lot of water and not crunchy Kathy
No more. Kathy
Person who came to clean was extremely kind and professional.
customer service