Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85053 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 25, 2026 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

Nice friendly staff

Report a concern   February 25, 2026 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, technician on time and courteous, job well done.

Report a concern   February 25, 2026 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   February 25, 2026 — Rated 10 out of 10 by O.R. Zerorez Phoenix
What do you like about our products and services?

Did a good job

Report a concern   February 24, 2026 — Rated 10 out of 10 by Cynthia Yackowski Zerorez Phoenix
What do you like about our products and services?

The service with Chris England was exceptional! Our tile floors are like brand new! Compliments from neighbors and have referred your company and service with Chris England to several. Looking forward to use your services in the future. Thank you very much.

Cindy and Dave Yackowski
Buckeye, Az
Zerorez products are awesome and my tile is beautiful again.

Report a concern   February 24, 2026 — Rated 10 out of 10 by W.S. Zerorez Phoenix
What do you like about our products and services?

Technician was awesome, no complaints whatsoever!!

Report a concern   February 24, 2026 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Good job, reasonable price.

Report a concern   February 24, 2026 — Rated 10 out of 10 by S.G.B. Zerorez Phoenix
What do you like about our products and services?

Prices are reasonable and they do a great job. Ask for Mario - he's so kind and friendly, he explains each step beforehand and works so efficiently, always with a smile!

Report a concern   February 24, 2026 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

My favorite thing is no soap or chemicals while cleaning. Carpets came out beautifully and no residue!

Report a concern   February 24, 2026 — Rated 10 out of 10 by Julie Dempsey Zerorez Phoenix
What do you like about our products and services?

The guys were professional and courteous and very friendly. They did exactly what was asked for. We will definitely use them again and refer them again and again!!

Report a concern   February 24, 2026 — Rated 0 out of 10 by C.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You can’t make it right. The people that show up to clean are new at the job and they usually have to come back because it’a not clean.
This last time, still dirt in the carpet and crunchy after so I hired a different t company and it came out perfect. I wo t use you again

Report a concern   February 23, 2026 — Rated 0 out of 10 by E.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The floors appear as nothing was ever done! 250 for three rooms a hall and a staircase, the carpets look exactly the same, one room smells old water and the spots that were present previously are still present.

Report a concern   February 23, 2026 — Rated 6 out of 10 by F.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

was way more expensive than we expected for 2 small rooms and a sectional but tech was awesome.

Report a concern   February 23, 2026 — Rated 10 out of 10 by D.V. Zerorez Phoenix
What do you like about our products and services?

Your technician went above and beyond our expectations!!! The carpets were cleaned perfectly and he managed to make a leather couch that our dog had vomited on look like new. He also mopped our floors!!! Who does that??? Zerorex!!!

Report a concern   February 23, 2026 — Rated 10 out of 10 by Tina Norgren Zerorez Phoenix
What do you like about our products and services?

Connor was an amazing and very knowledgeable person on all types of carpets.Best and most completely done job ever. I even had him take away a wool carpet and had it washed in their house and returned today to me and its beautiful.
Always stay with zerorez.
Tina N.

Report a concern   February 23, 2026 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

The technicians are helpful and they bring their own water. All dirt is removed from home to truck.

Report a concern   February 23, 2026 — Rated 10 out of 10 by David Muse Zerorez Phoenix
What do you like about our products and services?

Prompt, in fact early, listened to what I wanted. Got to it, finished in appropriate amount of time, no upselling or upcharges and the carpets look and feel great!

Great attitude and smile by Technician. I was able to attend teleconference in other room while he worked, I did not even know he had worked just outside the door.

Will definitely use next time!

Report a concern   February 23, 2026 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Andrew, the technician who came to clean our carpets, was polite and very professional. He explained what he would be doing and seemed very capable at his job. Plus we got the 3-room deal price which we were very pleased about. Would definitely use this company again!

Report a concern   February 23, 2026 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Zero Rez always prompt and always does a great job

Report a concern   February 23, 2026 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Colin was wonderful, polite, and a hard worker, we really appreciated him. The carpet looked great when hex was done.

Report a concern   February 22, 2026 — Rated 10 out of 10 by Kathy Dennis Zerorez Phoenix
What do you like about our products and services?

Scott was amazing. Thank you

Report a concern   February 22, 2026 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

They were on time and didn’t try to upsell me on anything. Quality of cleaning was exceptional

Report a concern   February 22, 2026 — Rated 10 out of 10 by Brandon Stephens Zerorez Phoenix
What do you like about our products and services?

Colin was absolutely amazing!!! He was very knowledgeable and friendly. He did such an amazing job! I tracked grease onto my carpet and I was pretty sure it would never come out. Colin was able to remove all the grease from my carpet. He is a life saver. I was very impressed at how hard he worked to make my carpet look great again. Thank you Colin!!!

Report a concern   February 22, 2026 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

You have Great technicians. I had Ryan B. and he was terrific. He was very knowledgeable, took out all of our spots and the carpets look great.

Report a concern   February 22, 2026 — Rated 10 out of 10 by D.O.H.K. Zerorez Phoenix
What do you like about our products and services?

Amazing customer service- and was able to make an appointment same day

Report a concern   February 22, 2026 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

I like that the products work and are free of toxins

Report a concern   February 22, 2026 — Rated 10 out of 10 by Janis Sorensen Zerorez Phoenix
What do you like about our products and services?

Great Service

Report a concern   February 22, 2026 — Rated 10 out of 10 by Marcia Watson Zerorez Phoenix
What do you like about our products and services?

I’ve used this company for more than 15 years? I’ve always been completely satisfied- if there is an issue that I’m not happy with they return and work extra hard to make it perfect. It’s a very professional company with a great work ethic.

Report a concern   February 22, 2026 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Carpet was never this clean before. Huge difference in my results compared to others we have used in the past.

Report a concern   February 22, 2026 — Rated 1 out of 10 by L.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician who arrived to my home was judgemental. We have a very nice home in a gated community but our carpets are old and need replacement. We are trying to maintain them with cleanings every 4-6months or so until we can get new flooring in the next year. The first thing she said when coming to the door was "Oh! you must have pets, I can smell them all the way out here." - insert some other nasty comment. She then proceeded to walk around with her black light judging everything and telling us how it would cost a fortune to do extractions. Regardless of what you think, the technician should not have verbalized for lack of better words her disgust and judgement of our home. I don't like the hidden pricing and how you book one service but they don't tell you any pricing until they arrive and then aggressively try to up sell you things on site. She also did not disclose the pricing for the carpet deodorizer in advance. We booked the buy 2 get 2 deal for $179 and were interested in the carpet deodorizer which no price was provided online. We only have two main areas, our living room and master bedroom, and there was no way to book just these two rooms, the deal was the best price so we figured we would use the "other 2 rooms" for our master his & hers walk in closets. These rooms are maybe 25sq ft and 50sq ft which are much smaller than an actual room. She seemed bothered by this and acted like she was doing us a favor by allowing us to use the deal for the closets as our 2 free rooms. At the end we received a bill almost double what we booked because the price for the deodorizer was $70 per room which was significantly more than I recall and was never disclosed to us in advance. Pricing should be clear and everything disclosed up front. I will not have this technician back in my home and will consider another cleaning service because this is not the first time I have had this issue with this company.


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