Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87016 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 25, 2026 — Rated 6 out of 10 by J.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Still have dark spots on carpet Service was efficient and pleasant but could not remove spots on 3 year old carpet. Only dirt not any chemicals, urine, etc.

Report a concern   August 25, 2026 — Rated 10 out of 10 by P.Y. Zerorez Phoenix
What do you like about our products and services?

The tech did a great job. There is no chemical smell afterwards ,just clean.

Report a concern   August 25, 2026 — Rated 10 out of 10 by Kim Wright Zerorez Phoenix
What do you like about our products and services?

Customer service is excellent

Report a concern   August 25, 2026 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

The people you have cleaning carpets are very good. They are pleasant, knowledgeable and efficient.

Report a concern   August 25, 2026 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

Super easy to make an appointment. Technician Zach was extremely professional and efficient!

Report a concern   August 25, 2026 — Rated 4 out of 10 by T.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Unfortunately, the truck broke down and/or ran out of the necessary supplies, which resulted in us waiting several hours for a replacement truck to arrive. The issue took more than three hours to resolve, and we ultimately had to cancel dinner plans with guests because of the extended delay.
I even suggested that we simply finish the half-completed service the following day. However, the technician opted instead to have someone else come out to assist well after 5:00 p.m. This only prolonged the disruption & inconvenience.

Report a concern   August 25, 2026 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

Fast, professional service.

Report a concern   August 25, 2026 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Nikko was super helpful and clearly cares about his work!

Report a concern   August 25, 2026 — Rated 10 out of 10 by Roger Saxton Zerorez Phoenix
What do you like about our products and services?

Fair price and nice crew

Report a concern   August 25, 2026 — Rated 10 out of 10 by Dorothy Ruiz Zerorez Phoenix
What do you like about our products and services?

I like the fact there is not a strong cleaning solution smell. I appreciate the carpet is not soaking wet when the job is done.

Report a concern   August 24, 2026 — Rated 9 out of 10 by Ann Cushman Zerorez Phoenix
What do you like about our products and services?

Our technician Josh was helpful, fast, and efficient with steam cleaning our carpets. After the drying process, our carpets looked beautiful! Thanks Josh

Report a concern   August 24, 2026 — Rated 10 out of 10 by E.D. Zerorez Phoenix
What do you like about our products and services?

Your efficient, professional, and honest workers really sold it for me.

Report a concern   August 24, 2026 — Rated 10 out of 10 by Whitney Westgate Zerorez Phoenix
What do you like about our products and services?

Most, I like that they don't leave soaps or residue in my carpet. The price is right and the technicians who have done my home are cautious and professional. They care for my home.

Report a concern   August 24, 2026 — Rated 7 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

All the other times I have had my carpet cleaned with you it felt soft after but this time it feels crunchy this time and I was disappointed:(

Report a concern   August 24, 2026 — Rated 6 out of 10 by R.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The push to pay the invoice while I was in a meeting was very off-putting.

Report a concern   August 24, 2026 — Rated 0 out of 10 by B.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Upselling dislike

Report a concern   August 24, 2026 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Ryan did an awesome job cleaning my carpet! The few spots are gone. Te carpet was dry in about seven hours. He was very professional.
The special pricing was an incentive to get the job done.
I most definitely will be recommending Zerorez to others.

Report a concern   August 23, 2026 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

Professional

Report a concern   August 23, 2026 — Rated 10 out of 10 by Wendy Navarro Zerorez Phoenix
What do you like about our products and services?

The clean v process uses non toxic products

Report a concern   August 23, 2026 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Fast, easy, and got the job done right.

Report a concern   August 23, 2026 — Rated 10 out of 10 by Victoria Malone Zerorez Phoenix
What do you like about our products and services?

Great service, Jacob was very professional and did a great job

Report a concern   August 23, 2026 — Rated 10 out of 10 by Lynn Scharping Zerorez Phoenix
What do you like about our products and services?

I was happy to have Zerorez come and clean out our very dusty vents. I had so much trouble trying to keep the house clean because of the blowing dust out here and how much of it gets into the AC system, then into the house. I no longer have to dust two or three times before the guest come.

Report a concern   August 23, 2026 — Rated 10 out of 10 by Mike Pena Zerorez Phoenix
What do you like about our products and services?

I wish I remembered our Techs Name.... He was a Great Guy, Super Hard Worker and took his time and did a Ton of work on both our tile and carpet. He should seriously get an Award or a Bonus, he is a Valued Employee... Best Zerorez experience I've Ever had.

Report a concern   August 23, 2026 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

We have been customers for many years and have never been disappointed in Zerorez’s service.

Report a concern   August 23, 2026 — Rated 10 out of 10 by Kathy Rose Zerorez Phoenix
What do you like about our products and services?

Chris England was personable and knowledgeable about the safety of my furniture and carpet cleaning. He took the time to discuss the process.

Report a concern   August 23, 2026 — Rated 0 out of 10 by G.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The rep seemed clueless and you claim that the carpets would be soft after and they are crunchy and stiff. I truly believe that the gentleman didn't know what he was doing and he was on the phone the entire time with his supervisor trying to figure out what to do. Way overpriced and undelivered.

Report a concern   August 22, 2026 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

Great service employees.
Efficient and thorough

Report a concern   August 22, 2026 — Rated 10 out of 10 by Debbie Reichow Zerorez Phoenix
What do you like about our products and services?

Darin was so meticulous and professional! My carpets and my furniture look and smell beautiful~~as if they were brand new! I appreciate the care and effort that went into my cleaning!!

Report a concern   August 22, 2026 — Rated 10 out of 10 by Donna Walton Zerorez Phoenix
What do you like about our products and services?

Ryan was on time, explained the carpet cleaning service. He was friendly yes professional. He went through the 3 processes and the carpet looked great.

Report a concern   August 22, 2026 — Rated 10 out of 10 by C.N. Zerorez Phoenix
What do you like about our products and services?

Carpet looks beautiful. Ryan was professional. Great experience.


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