Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85645 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 11, 2026 — Rated 6 out of 10 by P.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was quoted a price based on my explanation of what I wanted cleaned. Although I didn't add any rooms, the actual price was considerably higher. A more realistic estimate would be allow you to budget and plan better.

Report a concern   April 11, 2026 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Tech arrived on time. Was friendly and professional. I'm happy with the results.

Report a concern   April 11, 2026 — Rated 10 out of 10 by C.R.J. Zerorez Phoenix
What do you like about our products and services?

You were punctual and did a good job

Report a concern   April 11, 2026 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Good cleaning service

Report a concern   April 11, 2026 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

My floors look great! I am especially pleased with the tile floor in the bathroom. It was so dirty, it seemed impossible to get clean. But they did! It looks like brand new tile
Thanks so much!

Report a concern   April 10, 2026 — Rated 10 out of 10 by Debby Vondar Zerorez Phoenix
What do you like about our products and services?

I like that no chemicals are used!

Report a concern   April 10, 2026 — Rated 7 out of 10 by T.A. Zerorez Phoenix
What could we do to improve?

The only complaint I had was that the techs don’t wear booties over their shoes while walking on carpet . They also don’t lay down plastic over certain areas. I had a vent close to a bed and no where to really move it cause it was a smaller room and I had to remove bedding to wash because debris had fallen on it . Plastic would have been a really nice thing for them to have on hand for situations like that

Report a concern   April 10, 2026 — Rated 10 out of 10 by Donna Berryhill Zerorez Phoenix
What do you like about our products and services?

I had a great experience with Rafael and he did a thorough job and was very professiona

Report a concern   April 10, 2026 — Rated 8 out of 10 by M.Z. Zerorez Phoenix
What could we do to improve?

The service was positive, the technician was very professional and inspired confidence and trust.
Your price was high, VERY high when pet treatment was added. And there were no multi-room package discounts offered.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Meryl Dannenberg Zerorez Phoenix
What do you like about our products and services?

They cleaned our tile floors. The floors look new, especially the grout which they stained and sealed.

Report a concern   April 10, 2026 — Rated 8 out of 10 by P.A. Zerorez Phoenix
What could we do to improve?

I wasn’t aware that you charged extra to do the master bedroom closet. A heads up on that would have been nice as we wouldn’t have done it!

Report a concern   April 10, 2026 — Rated 8 out of 10 by S.B. Zerorez Phoenix
What could we do to improve?

Our living room rug had many "ripples" after it was cleaned - they didn't settle down as much as we would have liked, so it was difficult to move the furniture on it...

Report a concern   April 10, 2026 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Great result! Very friendly and professional technician came to our home and even cleaned and conditioned our leather couch which looks great!

Report a concern   April 10, 2026 — Rated 5 out of 10 by B.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

did not want to do what I wanted. Asked him to do hallway and living room. Then wanted to charge me $250. I said no , well then how about I do the $250 and include an odor blocker and just do the two rooms. Finally had to say "do not try and bully me in my own home" if you do not want to do the job I will call another company.
For the record I have used you folks several times with great interactions.This includes two wonderful reviews on yelp. The work was fine , I could do without the attitude. Please do not send that man to my house again.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Katherine Mendez Zerorez Phoenix
What do you like about our products and services?

The online scheduling was very easy, the next day availability was a plus! We received a confirmation email and the day of the service, Isaac Varela,the cleaning technician was very professional and punctual. We are really pleased with the results, the carpets look like new!! I’ll highly recommend their services!!

Report a concern   April 10, 2026 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Niko was friendly and professional. Great results on cleaning my carpet. Carpets dried in less time than with other carpet cleaning methods.

Report a concern   April 10, 2026 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

The technician was very friendly and thorough!

Report a concern   April 10, 2026 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

He did a super job
and very efficient

Report a concern   April 10, 2026 — Rated 9 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The service man worked very hard for three hours. I think the carpets are very clean, all spots removed. I do feel it was rather wet for many hours, but I am satisfied with the results.

Report a concern   April 10, 2026 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

great service

Report a concern   April 10, 2026 — Rated 10 out of 10 by C.M.F. Zerorez Phoenix
What do you like about our products and services?

Professional 👍

Report a concern   April 10, 2026 — Rated 10 out of 10 by Linda Gates Zerorez Phoenix
What do you like about our products and services?

The team was friendly, informative and on time. They did an excellent job on our old, dirty carpets. Their price was reasonable and as quoted. We are very pleased and would recommend them to anyone needing their carpets cleaned.

Report a concern   April 10, 2026 — Rated 5 out of 10 by D.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I like the job that was done to my carpets. However I wouldn't have chose Zerorez if I had been aware of the drying time.

Report a concern   April 9, 2026 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Your service technician kept us informed about arrival time, was very courteous, was extremely neat and considerate of our furniture, was efficient in completing the job and did an excellent job of cleaning up once the job was complete.

Report a concern   April 9, 2026 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The main thing is no shampoo is used on the carpet, only water. The carpets are left damp but dry very quickly and the service is always very professional and timely.

Report a concern   April 9, 2026 — Rated 6 out of 10 by L.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The couch looks darker and dirtier than before it was cleaned. It’s completely dry today as it’s been one day and there are dark mark lines all over it appearing more dirty than before. The cleaning technician did a good job on the carpet as we got that cleaned as well. He was a younger man and was talking on the phone the whole time he was cleaning through his ear bud. Since the machinery is loud he was talking loud. I work from home and was understanding the machine would be loud but the personal conversations being held the whole two hours were a bit much.

Report a concern   April 9, 2026 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

I appreciate how Anthony listened to my concerns and gave me honest answers. He was professional and kind. He don’t rush the job and he did a nice nice job on my carpets.

Report a concern   April 9, 2026 — Rated 10 out of 10 by John Olson Zerorez Phoenix
What do you like about our products and services?

I bought a 30 year old house and wanted to have the ducts cleaned. Having had favorable experience with Zerorez for carpet cleaning in the past, I was happy to learn it also provided duct cleaning. The representative mentioned they also clean dryer vents, and I took them up on this as well.

I was fortunate to have the crew of Trayvon and Jonathan. They were prompt and efficient. I usually do not go for upselling, but Trayvon approached me about adding a Zerorez- branded whole house air infiltration system. He was very low key in his approach, and gave me plenty of time to research it while the service was performed. My research confirmed it was a good product for a reasonable price and that this was the time to do it - when the ducts were clean again. So I opted for the air filtration as well.

The crew resolved a bit of a problem with an air return cover and also cleaned my exhaust fans.

Zerorez employees continue to impress me. The company must have a tremendous culture.

Report a concern   April 9, 2026 — Rated 10 out of 10 by Mike Mcmillen Zerorez Phoenix
What do you like about our products and services?

Great service and results

Report a concern   April 9, 2026 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Technician very willing to meet my request for each room. Carpet looks nice after cleaning.


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