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based on 83663 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We paid additional dollars for the pet urine treatment. After completion, it just brought it to the surface. When asking about it, it was communicated we would have to have Zerorez come back out and determine additional cost to have it cleaned. Might need to look at how you are promoting this extra pet treatment. When communicating during the visit, it is misleading and costly to the homeowner. We would have opted just for the normal cleaning if we had known the extra pet treatment wasn't really going to do anything for us
Zerorez is very quick to respond and schedule. They do a great job!
I scheduled the service for my mother.She was not satisfied.She said the carpet is cleaner than what is was but not as clean as it could be
I really like the technician who came to our house to do the carpets
Tech showed up as scheduled. Efficient
Our carpet always is cleaned very well
FEWER CHEMICALS AND GREAT PEOPLE
Chelle, our carpet technician was knowledgeable and thorough in her information. She was a hard worker and I felt she did a good job.
Prompt, friendly, and fast service.
No chemicals and efficient cleaning.
Very quick and friendly
Did a great job, very professional.
I am a very long time customer of Zerorez. Chris E. Was excellent and gave me an explanation regarding my wool area rug which has not been cleaned in the past. My carpet has survived 20 years and I attribute it to having it annually cleaned by Zerorez. Excellent technician and I will request again. Even the dog finally stopped barking at him. He left the carpets clean, soft and damp. Other carpet cleaners take long time to dry and crunchy
Joseph had GREAT customer service skills and even better carpet cleaning skills. He left my carpets beautifully clean and went above and beyond!
prompt, professional, pleasant
You're easy to get hold of. Your assistant is on time. Your assistant explains what he's going to be doing. If we add anything, he let's us know what the extra fees will be. He gets to work right away and does an excellent job. He double checks he didn't miss anything. He has me verify he didn't miss anything.He's been informed how long I've been a client so he makes sure I'm happy with his work. The secretary who handles the phone is very nice and can answer any question. Drying time for the carpet is fast. Thank you for taking such good care of me!
R Manley
A very efficient team (Mario and DJ) arrived on time and cleaned my carpet very professionally.
Luis did an Amazing job with our carpet/tile cleaning. He was professional, on time and very thorough.
I expected better results on the grout cleaning. I had spoken to the rep explaining that I needed the grout clean as my home was being shown in an Open House in the next few days. I was shown pictures and my kitchen floor basically looked the same, not even lighter. I am definitely unhappy with the results that I paid for; even before the cleaning had started.
A friendly likeable worker of yours showed up when he was supposed to, and did the job well. Our carpet looked wonderful after. He got rid of some nasty spills on our carpet. I would use this company again!
Ryan did a great job. He was friendly, professional and knowledgeable about everything!
Pricing, friendly technicians, and quick. Respect property
Friendly service, and the product worked very well to help clean up the older carpet.
Our office carpet is extremely old and the Zeroes guy did an absolutely awesome job, including getting stains out. The carpets look great, we would highly recommend them for any job.
Great results. Great associate. Simple to book appointment and they were on time.
I would highly recommend zerotez I have be using them for many years for my kids and myself technician are professional take the job serious.
Great service. Very personable and informative. Thank-you!
Timely, knowledgeable and willing to work hard to get the furniture looking great!
Another excellent job!
First, when the technician arrived he was looking to do my stair case and a closet? I needed my staircase and two large area rugs done. After discussing the update and price of area rugs I only had my staircase and one area rug done. The area rug does not look much better than before it was cleaned. The entire visit was quick and the day the technician left the area rug was still wet so any discolor was expected. But a few more days later I was trying to lay the area rug in its place and it does not look good.