Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 83663 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Ruth Sewart Zerorez Phoenix
What do you like about our products and services?

Zerorez recently cleaned the tile in my whole house and it looks great and smells great. They took years of soap scum off my shower as well

Report a concern   October 24, 2025 — Rated 10 out of 10 by D.U. Zerorez Phoenix
What do you like about our products and services?

Great service and great results!

Report a concern   October 24, 2025 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

The service man was very polite and did an excellent job. Thank you
Rosalie

Report a concern   October 24, 2025 — Rated 10 out of 10 by Mike Farra Zerorez Phoenix
What do you like about our products and services?

Very knowledgeable. Extremely professional.
Explained everything in detail. Results were the best we’ve ever had, BY FAR! Thank you Eric.

Report a concern   October 24, 2025 — Rated 0 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I feel like you only wet my carpet. Several light stains that were on my carpet didn't disappear. Probably only 30-40% cleaner. Very disappointed. Will not use you again. Sorry for being so harsh, but I expected better results.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Pamela Gross Zerorez Phoenix
What do you like about our products and services?

Excellent service and results! Professional staff!!

Report a concern   October 24, 2025 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Mike the Service Tech was excellent. Knowledgeable, Courteous and him and his associate did a great job!

Report a concern   October 24, 2025 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Service was fast and efficient. Worker was courteous.

Report a concern   October 24, 2025 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

On time.
Great explanation from Dodger on the procedure in our terms.
Great clean up.

Report a concern   October 24, 2025 — Rated 9 out of 10 by Daniel Queen Zerorez Phoenix
What do you like about our products and services?

No residue in carpet let behind.

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Ryan Stevens was excellent & very professional! Highly recommend him!

Report a concern   October 24, 2025 — Rated 10 out of 10 by Danyelle Kimbell Zerorez Phoenix
What do you like about our products and services?

Customer service was amazing. The work performed matched 10 out of 10 for me

Report a concern   October 24, 2025 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Professional services.

Report a concern   October 24, 2025 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

The gal who cleaned my upholstered lounge chairs and carpeting did a fantastic job, and my carpeting looks like new -- even the really bad "paths" where we had dirt paths in the hallways.

Report a concern   October 24, 2025 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

The carpets came out super clean! The whole process only took about 30 minutes. Amazing customer service, very friendly!

Report a concern   October 24, 2025 — Rated 0 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Seth was awesome, however, he knocked out a driveway light upon entering our home with his hose wich exposed wiring, he put the light back int he ground best he could but its not fixed correctly and again, wiring is exposed. His co-partner (dont know his name)showed up with what I can only describe as the most foul smelling body odor we've ever encountered, within 5 minutes of him being in hour him I got a headache had to leave. Unfortunately, do to the duct cleaning process, the ac had to be off and our home got into the high 80's winch made this odor worst. I don't know that I would recommend Zerorez to anyone.

Report a concern   October 24, 2025 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

My technician arrived promptly. He immediately walked around thr house with me, listening to me express my concerns about flooring (tile & grout).
He was very professional, kindly explaining what he'd be doing. My tile floors have never been so clean!! Also cleaned an area rug, which looks great! I would hace had carpets cleaned too, but am having them replaced shortly. I have already recommended Zerorez yo numerous friends

Report a concern   October 24, 2025 — Rated 10 out of 10 by I.P. Zerorez Phoenix
What do you like about our products and services?

Promot professional service.
Job well done with a helpful service gentleman.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Deborah Mask Zerorez Phoenix
What do you like about our products and services?

Prompt, courteous, excellent job

Report a concern   October 23, 2025 — Rated 7 out of 10 by R.G. Zerorez Phoenix
What could we do to improve?

The last time I used your serices the technision place corner protectors throughout the house prior to bring in any of your equipment. This was never done this time.

Report a concern   October 23, 2025 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Service was wonderful and attentive. I felt listened to. All my requests and concerns were met. The cleaner who came to our house was polite and attentive.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Marilyn Denny Zerorez Phoenix
What do you like about our products and services?

I was so very impressed with the gentleman who did the zerorez service in my home yesterday. You now have a customer for life! He was thorough, very capable with his equipment and respectful. He explained what I needed to do with my carpets to get best outcome and how it would be done & products to be used.

He did an awesome job. Dirty, stained areas are now nice & clean, smells nice & vacuumed up in a breeze. No hard, crunchy residue at all. Best experience with carpet cleaning service ever!

Report a concern   October 23, 2025 — Rated 10 out of 10 by Steve Thompson Zerorez Phoenix
What do you like about our products and services?

On time, fast service, personable and knowledgeable tech.

Report a concern   October 23, 2025 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

The person who cleaned our carpets was very polite, efficient and professional. Will definitely request your service again

Report a concern   October 23, 2025 — Rated 1 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

too long of a list…

Report a concern   October 23, 2025 — Rated 10 out of 10 by Larry Pinney Zerorez Phoenix
What do you like about our products and services?

Technician was very pleasant and did an excellent job of cleaning the carpet

Report a concern   October 23, 2025 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Very knowledgable and friendly

Report a concern   October 23, 2025 — Rated 10 out of 10 by Gloria Caruso Zerorez Phoenix
What do you like about our products and services?

The technician was very skilled, knowledgeable and personable. He did an excellent job.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Dustin Marquess Zerorez Phoenix
What do you like about our products and services?

Very professional, friendly, detailed, and fast!

Report a concern   October 23, 2025 — Rated 1 out of 10 by C.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician, Tamari was not capable of following the instructions provided to get in touch with us first at the scheduled time so we have someone meet him there to let him in. Instead, he texted an hour early asking if he could come early. I was in an appointment w/o access to my phone so did not receive his message. Once out of my appointment I responded and he wanted to know how long it would be for him to wait. It was not even the scheduled time at this point. I texted back to ask if he was waiting at the house and I received no response. After about 20 minutes a service coordinator person (female) called to say the tech was going to leave as no one has been in touch to let him in and he's waited too long. Seems they were including the time which was ahead of the appointment that he arrived early. I also had been texting & responding to his messages so that made no sense. The coordinator said once he was let in he would get ahold of me (I am in another state) to confirm what would be done and the estimate. Tamari never did that. After the service he tried texting me the invoice however it never came through. He called me and was extremely rude insisting I had to verbally give him my credit card which I told him I would not do. He argued with me for 20 minutes telling me that was the only way for me to pay. I told him I would call the office and pay online. He said that was not possible and I HAD to give my credit card to him. The conversation was heard by my family and agreed his demeanor was totally unacceptable! I did exactly as I said, called the office, they in turn emailed the invoice which I promptly paid securely online. I feel he was trying to get my credit card information nefarious. Once we had an opportunity to see the carpets which he failed to inform us about they were left with stains still. The entire interaction was terrible.


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