What our clients think of us!

The techs were very efficient and friendly. They did a great job on both the carpet and tile and grout cleaning.

Wes was so friendly and knowledgeable, he worked so hard and did a thorough job, it was a pleasure having him here, it is evident that he really loves his job! He explained how safe and efficient the products are, as well as the special water used to clean our carpet, he did an amazing job. I’m going to request him in the future when I get my grout cleaned!

I have been a customer for over 10 years and I really like your customer service but above all the product of carpet cleaning truly does wonders for my carpets.

Great job! Showed up early and did a thorough job! Want to schedule every 6 months.

When I hired your company to clean my 2 swivel chairs, I specifically asked that the chairs not be moved and to clean them where they sat. Your tech moved the chairs to the garage to clean. He failed to follow my instructions. In moving one of the chairs with a push cart, he rammed a chair into a wall in the house, leaving an 8 inch gouge in my wall which I will need to have repaired. The pressure against the wall broke a metal frame on the chair and forced it to protrude outside. It ripped the upholstery and ruined the chair. It also creates a dangerous situation with the chair with a piece of sharp metal sticking out from the chair so we can't sit in it now. I have contacted Lazy Boy to see if it is repairable or a total loss. Plus, both chairs are still dirty and do not look like they were cleaned. Using the push cart to move the chairs left black marks on the back of the chairs that will need to be cleaned off somehow. How can you make things right? (1) I want my money back. I want a total refund. (2) I want you to cover the cost of getting my wall repaired and painted. (3) I want my chair repaired or replaced. I am getting cost estimates on this. And after all this, the cleaner, Quincy, after he saw what he had done, did not bother to apologize to my wife, who was there at the time. Absolute terrible job. MGW

The service is very good & complete.

The product really does clean the surface.

happy with my clean carpet.

Easy to make an appointment, fast and efficient work

Prompt friendly customer service, and state of the process/equipment.

Better than any other carpet cleaning service we’ve tried.

I like Mike and the job he does. I can trust that everything will be done well.

Fast, friendly service

We were very disappointed with our last cleaning on Friday 31. We had deep cleaning done in an area in the master bedroom. The tech finished the master bedroom at 9am. When he was done with the additional two bedrooms he advised the carpets should be dry within 6 to 8 hrs. All bedrooms were still wet at 10 pm. I put towels down so we could go to bed. Called Zerorez Sat morning at 9 am due to the extreme wetness in the master bedroom carpet. CSR sent another tech out. Tech arrived & checked the carpet wetness. When he was finished at 1 pm he advised it would dry within 6 to 8 hrs. The ceiling fan, and three other fans were on in the master bedroom. We went to bed at 10:30 & the carpet was still wet. I put the towels down again. On Sunday morning I started the 3 additional fans along with the ceiling fan. The carpet was finally dry when we went to bed Sunday night at 11 pm.
My carpets have been cleaned & deep cleaning before & we have never had a problem. I've always been happy with Zerorez, but I might think twice before I have you out again or refer you to my family & friends. I think this issue should be addressed with the two technician. They were both very nice, but maybe they need additional training on how to do deep cleaning & water extraction from the carpet.

Good job!

I know for sure and for certain the job will be done to my satisfaction!!
Your representatives have always been cordial and respectful and have always done a great job.
Thank you!

The service started off very well, and the technician worked hard throughout the appointment. However, when I approached him about my office carpet because I felt it needed a little more attention, he rolled his eyes and seemed annoyed by my feedback.

I also felt that the arms of the two lounge chairs could have been cleaned more thoroughly. If that was the best result possible, I would have appreciated if he had explained that to me and why, rather than leaving me to wonder. Better communication would have gone a long way in addressing my concerns.

Michelle, the person that did the service, was extremely knowledgeable and hard working. She did an amazing job!

The person performing the job was excellent and did a great job.

I have used Zerorez for years but had a bad experience the time before this service which almost caused me to stop using their services but decided to try again. Tech Ryan showed up on time; was polite; efficient and really took the time to do a fantastic job!! As long as Zerorez has techs like Ryan I will continue to use their services. My carpets look great!!

Excellent.

Very thorough
Asked if I needed anything else
Very professional and friendly
Efficient and clean

Excellent customer service from booking the appt to the cleaning techs. Very prompt and always do a great job. Thank you.

Take time to explain in detail what is being proposed, why it’s being proposed, and what the end result would be. Exceptional professionalism.

Everything smelled & looked clean.

Quick and quality customer service.

Technician was super friendly and did a great job.

The rugs looked great and ours need to be replaced 22 years old. Fast and not soaked . the dried very fast.

Rep was very professional and did everything in a timely manner.

Your service technician, Robbie. He was very professional , friendly, and thorough.

The products used to clean the rugs did a super job at removing grime. The rugs dried quickly.