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based on 85067 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love that they are chemical free
The gentleman “ T “ that came to clean the carpets were outstanding. He literally saved the day because the scheduling department messed up my appointment three times. If I had not have called to check on the arrival time on Saturday, it would’ve been a no-show on our scheduled day, so fortunately the young man was able to come clean my carpets at the end of the day. The carpets look great. They are quite crunchy, but maybe that is normal.
Mostly, I just want to say that your scheduling department was kind of a nightmare. The appointment was literally messed up three times. It’s very frustrating, especially when I have taken hours of time and energy to rearrange the furniture etc ………You might want to work on that.
The end result was phenomenal! Also our service person was very detailed and a great communicator. We will definitely be giving our business to zerorez many more times.
My rug looks brand new.
Your technicians are consistently great. On-time, conscientious & transparent about what they’re doing & pricing. I appreciate that your products are ok for pets - my technician this time was great & went above and beyond in his communication & care.
There are Oil Stains in my drive way and it has messed up my pavers
Ryan was amazing! Explained everything before starting ! Thank you
All we wanted was to clean a set a stairs. Appointment time was to be 2-5pm with a heads-up call indicating the tech was on the way however, although on time we never got a call or text.
We had to remind the tech to wear booties...who cleans and the walks on a carpet with dirty shoes?
The tech had to do only 15 stairs but there are 2 small landings (3ft x 4ft). When I called to make the appointment I told this to the person who made appointment and I was never told there was an extra charge for the landings ($20). Very petty to up charge for this but I paid.
Also, at the top of the stairs there is a small carpet strip as it transitions into the first step approx. 3in x 4ft. The tech would not clean without an extra charge which I refused to pay.
Lastly, when I asked if he was going to rake the carpet to get rid of his footsteps as the carpet dried, he was reluctant to do so as he said it didn't matter. I insisted and he raked the carpet.
It was just a set of stairs which should have easily be done but the petty up charges and such, I highly doubt we will use your company again.
I have used zerorez many times but this technician did the best job we have ever had.
Prompt, efficient, reasonable.
Our young man was very helpful , very polite and answer all the questions we had.
After he finished the job, he asked me to have a walk through & wanted to know if everything was good.
If not, he would fix the problem
No complaints, he was very good.
I like that you are not adding chemicals, it ckeans great and dries fast.
Love your services! I should have upgraded my stain removal. I went the cheaper route and I shouldn’t have.
We have used ZeroRez many times before. Same good results on the carpet, but stairs were badly banged up on the sides.
Professional people, great pricing, and my carpet gets CLEAN
Quick and efficenr service.
Nice job
I have used ZeroRez for at least five years, and have always been very pleased with the result. I gave them my turkish runner rug to clean, after inheriting it from my parents, who bought it in Turkey, and they did an AMAZING job. The carpet had never been cleaned more than with a vacuum, and had stains. Wow. They do a great job with our regular carpet as well, and get it as clean as I expect it to be. I will continue to use ZeroRez for my home.
The young man Andrew was very knowledgeable and explained everything well.
My carpets look amazing
Our carpets always look so good. We have used Zerorez for years and will continue to do so.
Tech sprayed something that got on my wall.
Other than that, he was very good and courteous.
The carpets are very clean even the traffic areas. Got the carpets treated too.
Quick and professional. A little pricey considering all the work I had to do to get ready for the cleaning.
The technician was very professional, knowledgeable, and seemed to be a genuinely nice guy. He did an amazing job with my carpet which is old and had not been cleaned in quite some time. Thank you for a job well done.
Felt like a rush job, not any feedback, no free air inspection and left blue marks on our expensive tile downstairs ... disappointed
Prompt and courteous service
Easy scheduling
Great service