What our clients think of us!

Wonderful customer service by Josh and Sergio.

I’ve been using your company for about five years now, and this was by far the most disappointing cleaning experience I’ve had.

Before I left the house, I tipped the technician $20 in cash. His response was, “Are you sure you want to give me this now? Don’t you want to make sure I do a good job first?” I thought that was a strange comment, but I brushed it off.

I showed him the areas that needed attention, then got out of his way so he could work. Before I left, I specifically asked him to close the garage door when he was finished. I showed him exactly how to do it, where the button was, and I even unlocked the side garage door so he could let himself out.

Unfortunately, he left the garage door wide open and never texted to let me know he was finished. My neighbor had to call me hours later to tell me my garage door had been left open.

On top of that, there is still a large coffee stain in my living room. I’m confident that if I pulled out my own carpet cleaner and spent 10 seconds treating the spot, it would come right up. That’s incredibly frustrating after paying to have the carpets professionally cleaned.

I’m really disappointed with this experience. After being a loyal customer for five years, I expected much better

Mike was wonderful! My rug is beautiful again!

Carpets came out very clean. On time and efficient service. Easy to schedule.

I have used Zero Rez for many years now, both in Minnesota and Arizona. Have always had a great experience. The only thing this time was I had put down to do a chair and when she looked at the chair, she said it’d be $70 instead of $20.. and she explained that a chair for $20 is more or less a dining dining room seat cushion. I think maybe that could be a little clearer in your list of the add-ons because there’s a big difference between a cushion on a ldining room chair and a chair. I just had her skip it because I wasn’t gonna pay $70 to do a chair in the living room. Other than that though, as always, I was very pleased with the service. The people were timely. She was training a young man. They did a very good job, and good communication

The team was very thorough in their cleaning and executed follow through in areas that required additional attention.
I would highly recommend Zerorez to anyone with carpet cleaning needs.

I've always been pleased with your service, but was caught off guard this time around. Your technician called to receive payment ahead of providing the service, which we were happy to do and understand your policy. He asked us, however, if we wanted to leave a tip and offered 15% or 20% (!!!). We appreciate hard work and are big believers of "you don't get what you don't ask for" but it was jarring to be asked that BEFORE the service was performed, and at such a high rate. If you could send a survey request AFTER the cleaning is complete and then ask for a tip (leaving it open-ended), I think your technicians would have more success receiving a tip. Also, our carpets seemed a bit crunchy after this service which we haven't experienced in the past. It may just be the carpeting, but figured we'd let you know! Thanks for allowing us the opportunity to give you feedback!

Good company to work with. Good prices and service. Very flexible.

My tech rocked! Came in, gave me upgrade options but didnt push them down my throat and then got to business! Tiles and floors look great!

MATTHEW DID A GREAT JOB CLEANING THE UPHOLSTERY. PROFESSIONAL, COURTEOUS, INFORMATIVE, & DILIGENT.

service was good, he was professional , on time. He performed the job above my expectations

your tech was Fantastic! let me start there. After he thoroughly told me all the things he was going to do and the charges they were, and I agreed to them knowingly, it struck me that the low price that I locked in when looking at the 3 room special really was not a low price since it did not include all that was needed, and all that other companies disclose more of upfront.

sure, I could have not gotten those spots removed, but then that would have defeated the whole purpose of getting my carpets cleaned. For the reason that I thought I was upsold and sort of "backed into the corner" to purchase those upsells in order to have my carpets cleaned negated the bargain I had thought that ZeroRez was going to be. It turned out that your prices are no better or worse than your competition. The upshot is that the carpets seem clean, and initially the fibers feel ok, that is, no damage has been done. I have not vacuumed them to see if they will fluff up to get that "new carpet" feel again. That is yet to be seen.

Easy to schedule, dependable to be on time and complete the work in a timely manner while being friendly and respectful.

The technician was extremely thorough, paid attention to detail, timely and friendly.

Mike was great. He was very communicative about the product and he and his trainee did a great job on the carpets. I’d highly recommend and I will be calling again in the future.

It was great and clean

The technician was great and did a great job. Was very helpful.
Name removed Email address removed

Zerorez employees were very professional and courteous.
They did a great job at explaining the cleaning methods and process.
Very thorough and detail oriented.
Thanks!

Well, I think they got good service , they did a good job on the carpet, but I never got my receipt, but I need it for my records

I already referred him to a client!

Isaac was terrific! He worked very hard on the traffic areas. The carpet turned out very nice.

We were happy with the service.

We have Zerorez come out to clean the floors of our business every year and every time they amaze with how fast and effective they are. We'll be definitely reaching out again the next time we need our floors cleaned!

Ruined my couch. I brought it to Zerorez’s attention over 2 days ago. Still don’t have a response on how the situation will be rectified.

The technician was very polite, thorough and competent. He took his time and did a great job. Our carpets looked great when he was done.

Technician was excellent and ZeroRez process leaves carpets clean, without sticky or soapy residue and dries more quickly than other companies I’ve used. Another great experience!

No residue on my carpets. The technician was efficient.

I have used your services twice. Been very pleased on both occasions.

Excellent company

Very polite and efficient team member.
I like that your product doesn’t leave a residue.

I could have been happier

Carpet came out looking new and the staff was friendly!