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based on 87016 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tom made the dreaded tile-and-carpet cleaning experience pleasant. He was very helpful, explained the process and what to expect, and offered suggestions. He wasn't pushy or high-pressure, just very professional. He actually moved a couple of pieces of furniture that we said we would be more than happy to move. But when we asked if he was ready, he said it was done. My wife and I are in our 70s and appreciated him doing that.
The finish job was exceptional. The carpet was dry in a few hours and soft to the touch. Thank you, Zerorez.
Quincy had great customer service really nice and informative. My carpet look and feel amazing! Would definitely hire zerorez again. Thank you!
He arrived timely, was polite and knowledgeable and explained exactly what he was going to do. I was very pleased with the results. I have used Zerorez several times in the past.
Makell did an excellent job! Our carpet was so dirty from our puppy & he made sure to help us get almost like new. Def recommend him, nice guy & a hard worker!
I have always used Zero Rez for carpet cleaning.
I have to say I felt this service was subpar compared to other cleaning. I don’t feel the prep with the baseboard shields were used on all areas to prevent the hose from scratching the baseboard I have a huge mark on my baseboard in my bedroom entrance to the bathroom. My master bedroom is in between my bathroom and master closet. My closet has a separate entrance and my bedroom has its on entry so there was no reason the tech needed to walk in my bathroom on white tile with dirty shoes leaving dirty shoe prints on the floor. I also noticed the tech walked across my yard and plants to bring the hoses up to the house.
I have never had a tech do that before.
My master bedroom took a lot longer to dry than in previous appointments. I was just surprised with this cleaning. Maybe a little more training for this particular tech is needed. I will still continue to use Zero Rez but hopefully these issues won’t happen again.
Nice experience as usual.
They did a great job in cleaning the carpet.
I had two bedrooms and a walking closet to be cleaned. There was a soil trail in one of the bedrooms. I was told after the cleaning that the previous owner of the house walked around barefoot and soiled the pathway. The technician had already put away his equipment back into the truck and wasn’t going to redo that particular 10 square ft. I had already paid online so there was nothing I could do.
Our experience with Zerorez and it's technicians was very positive. I like that they don't use chemicals because I am allergic to so many..
Jason explained the cleaning process thoroughly and did a great job on the carpets, especially my walk in closet. After carpet dried there were a few areas that I had questions about. Called Zero red and they set up an appointment to look at it.
They sent Chris and another tech ( forgot his name ). They were great and took care of all my concerns. Thank you Zerorez.
I was not home but my 28 year old was. The stains on the carpet are still there! The only call I got was for odor....but the spots my son pointed out were still there! Guy was barely at the house for 30 minutes! Such a waste of money!!!!
Both Technicians that came to my residence were polite and very professional. I knew right off after shaking hands with both of them that the duct cleaning would be a positive experience.
I had stains that I never thought we were going to come out, and every single stain disappeared after my cleaning. It’s fantastic i love zerorez
First of all, Paul, our Technician, was most professional, explained everything he was going to do, walked us through every aspect of the cleaning protocol. Work was done in a timely manner, all the stains were taken care of and the carpet looks fantastic!!!!!!!! Thank you Paul!!!!!!
They are very thorough and I have used Zerorez for years! Also our tech was very knowledgeable and helpful enjoyed having this young man in our home.
My floors & couch look fantastic. I’ve had another big flooring company out before & the floors weren’t nearly as clean as the service provided by ZeroRez. Our technician Ben really took time to get our tile clean & the grout looks as good as it did when we moved in 9 years ago. I’d highly recommend using ZeroRez. I’ll definitely be using them for further cleanings.
Your technician knew what he was doing,
He made sure before he left, that everything was
Done to my satisfaction.
Very polite and customer oriented.
You're nothing in the carpet cleaning business,
You're in the customer service business,
You can get your carpets cleaned by another company, but getting customer service, is hard to find.
Everyone needs to remember
Another satised customer made your check possible.
We like how clean and soft the carpets feel with zerorez. There is no residue or stiffness left behind
Our technician Jeremy was amazing! Kind, personable, and totally professional. He was efficient and made sure everything was put back in order before leaving. Highly recommend Zerorez 😊
You provided us not only with nice clean carpets at a reasonable price, but you sent a really wonderful young man to do the job. Thank you Ben for your hard work.
Technician was friendly, knowledgeable, and efficient.
Showed up on time, explained in detail of what was going to be done, very kind, honest and would use this company again.
Tommy was polite, professional, and did a great job, quickly.
I like that the product is safe for my family and pets.
The technicians arrived on time and were quick to introduce themselves. I was walking my garbage cans out to the curb and Chris quickly jumped in to assist. They walked through the house and gave very detailed explanations about their plan of attack. Chris England and Mitch got to work quickly. It was a big job but they worked efficiently to get it done. The carpets and furniture looks great and I am extremely happy with the results.
I have used Zerorez multiple times. Overall, I have been pleased with the cleaning and the time it took. I plan on using them again later this year for all of the carpet.
ZEROREZ carpet cleaning services have always been consistent as it pertains to overall quality. Their service techs are knowledgeable, professional, and listen well to the needs of the homeowner. Additionally, the ZeroRez carpet cleaning service is true to their marketing. there is no residue post the cleaning, and our carpets look great.
Really like the empowered water and Niko was really nice, professional and thorough.
Excellent service and end result.
The team that cleaned our lvp were excellent, a great combination of professionalism and friendliness .

The service gentleman took his time to explain the process and thoroughly cleaned our carpets. No company has ever cleaned it so efficiently.