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based on 87016 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My wife and I certainly enjoy the manner in which our carpets and tiles are cleaned; no filthy shampoo water, just a clean system of dirt and grime removal. We have been customers of Zerorez for almost 20 years; and in that time, we have never, ever, been disappointed with the performance of the technicians doing the cleaning!!! Technician Rob cleaned our rugs on Friday, July 24, 2026, and did a fantastic job! ROB, KEEP UP THE GOOD WORK!!!
Friendly and caring staff.
Awesome experience, tech was on time, friendly and very professional.
Tech showed up witin the given window. Work completed without any difficulty.
This is the first time I had my tile cleaned. Although I feel like David did a thorough job, I was disappointed that the tile and grout didn't get cleaner than it did. Based on the pricing, I thought the results would be better for the tile and grout cleaning. Also, the enzyme treatment seems especially expensive.
The carpet turned out very well.
Your pricing seems very unrealistic for the size of the rooms. The home is only 1300 sq ft and the living room isn't even all the way carpeted, yet it measured out as 2 rooms for enzyme pricing purposes. That seems extremely high.
David was great and very knowledgeable and thorough. I would give him a 9 for a score if it was just for him. My score is based solely on pricing and the quality of the tile cleaning equipment.
The service was top notch... great people, great result.
great job
It was great. Service members were professional and nice.
Attention to detail and coordination and flexibility to meet my needs.
The guys do such a good job. Carpets look so good when they finish.
Professional, Knowledgeable, Courteous
Louis was all of the above and went beyond.
Prompt service! Friendly technicians. Clean carpets without residue!!
Paul was an excellent technician. He was very thorough and answered all of my questions. It was a very good service.
The service guy was very helpful. My carpet looks and smell great. And I got an apportionment in 2 days
Left furniture slightly damp. Material stayed soft.
The service was 100% from start to finish.
Dave whom did the cleaning was above and beyond in all aspects.
Your company should be very proud to have him as your employer.
I plan on having my bathroom tiles done before long. Dave did my kitchen tile and they looked wonderful.
Timely plus service tech was very helpful
Friendly and on time. Furniture isn’t full of chemicals and crunchy. The chairs look fresh and new.
He was wonderful
Have been a customer in WA and now in AZ. Always pleased with the cleaning process, no residue left on the carpets to attract dirt like systems that use soap. Highly recommend them.
Great customer service, too. They were happy to accommodate our need to split up the service to clean tile floors first and then return another day to do the carpets. The technician was very understanding on the day that it had rained (we're in the monsoon season) and agreed it was best to reschedule the service for a dry day.
Friendly, prompt, great job cleaning! Recommends an awesome upgrade, not pushy at all!
Communication was great, arrival time was communicated. Carpets looked great!!
very good service, communication and cleaned carpet very well.
I liked how “fussy” the technician was in cleaning and keeping the nap of the fabric one direction.
Great service and technician. Did a great job.
Ryan was very professional and knowledgeable about services provided. My flooring looks brand new.
Your people are friendly, knowledgeable, and efficient. I have been using Zerorez for years and always have a positive experience.
Very honest with the ending results before beginning the cleaning. No high or low expectations given. Very polite and conscientious and professional employee (Wes). He would be welcome in our home again in the future. Just an excellent person!
Extremely happy with how clean my carpets are. Your cleaner who did the work was absolutely professional, took his time and explained everything in detail. Great product, great service, highly recommended.
My appointment was scheduled 10-1. We prepared and moved several pieces of furniture and took apart our king bed. I called at 12:30 since I had not heard anything. I was told tech would be at my house by 1:00. I was told tech got a late start for the day and I should receive a call. 1:15 I got a call from tech and he was 45 minutes out. Tech arrived at 2:15 and started at 2:30. Tech got done 4:15. Nice guy. Did a good job but this threw my entire day off I couldn’t move furniture back for 4-6 hours. Communication and tardiness was terrible. Kept me stuck in my home all day.
While the carpet cleaning turned out well the tile cleaning was mediocre at best. There were spots missed and for 1200 dollars I would have expected a better cleaning. I feel like a good mop would have done the same job.