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based on 87467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No soap left in carpet or chair. Dried pretty quickly Service tech was amiable and listened to what I was concerned about and provided advice.
The last 2 guys you sent I could vacuum the carpet behind them and get a lot of stuff in the vacuum bag
Did a fantastic job making our tile floors look great again
I have always received excellent service from ZeroRez. My carpets look like new. I was able to schedule my appointment very easily and every employee I dealt with was very friendly and pleasant.
Technician was very helpful and provided tips to help keep fabric clean. Added in area rug while there of course at a fee. He was very friendly and appreciate that he used corner protectors not to mark up my walls.
I like the ease of scheduling and the service members whom you employ.
pleasant employee, lots of communication
Professional, thorough, the best
I like that you claim that you don't use soap. Your technicians are the best. And I like the coupons I refer all my friends to you. Thanks for what you do. My carpet looks beautiful
I believe our service person name was Michelle. We were pleased with her professionalism, and that she explained the cleaning steps as she went along. She was courteous and offered suggestions for future cleaning.
We would be more than happy to have her come to our home in the future.
The technician was very nice and courteous, but for what i paid I would expect much more in terms of results. Not one single stain was removed from the carpet. i understand some pet stains can set in the pad and will resurface, but there were several stains that are most likely surface stains and should have been removed. I have used several carpet cleaners over the years and have never had this issue. For $540 i would expect stain treatment as well as cleaning. I am hoping you can send someone out to treat and remove the stains.
Josh was very professional and knowledgable on how all the processes work.
Your technician, David, was very professional and exceptional. We will definitely be requesting him to clean our house again!
Thank you!
Andrew Goulet did a fantastic job of my pet stains. He was here an hour before the time frame that was given. He called ahead to make sure that it was okay. A nice young man with a diligent work ethic.
I paid for a tile cleaning and pet deodorizer on our first floor. But our house still has a smell. Im not sure if the tech did not use enough deodorizer or the floor was not cleaned properly.
Mario was amazing! He was excellent about communicating what I needed and explained it thoroughly. For once I didn’t have any questions. My carpets smell and look great! I will definitely be using ZeroRez again and specifically asking for Mario to be my technician.
David was absolutely AMAZING! However afew things were quite disappointing. 1) the price quoted verses the price I ended up paying because of the "upsale" I found disingenuous. 2) the fact that there is yet another charge for "spots" dear lord 99% of floors are being cleaned because there are spots. 3) the high traffic areas do not look any better now than they did when i deep vacuum. Again this is absolutely nothing disparaging towards David he disclosed he was straight forward and he was professional kind and an absolute delight. Its YOUR sales model and products I'm deeply disappointed in.
Great job in our office.
My carpets look fabulous. They are not crunchy after cleaning. Well worth it to use Zerorez.
You guys did a great job at cleaning my carpet professionally
Great Job!! Will pass on to others. Mike was very good at explaining things and the job did not take long.
Austin was great! He walked me through the process and explained everything, once the job was done!
No carpet residue to collect more dirt.
Great and friendly service
On time and quality work performance.
I can always depend on Zerorez for excellent service.
Well priced, efficient and friendly customer service
Great process, great results!!
I love that there is no residue left on the carpet after drying. I love that it dries quickly. The technician was professional and respectful of my home.
My technician Joshua was great. Extremely knowledgeable, extremely friendly and made sure I was happy before he left. Because I’m a pet owner, pet urine has always been a concern for me and zerorez has been the only company that I have found that can actually help help to rid of the urine and the smell.
Professional and good work