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based on 84362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough and professional
We are very pleased with our fresh cleaned carpets and tile!
The Carpet Specialist Luis working with ZeroRez for 6 years! He was very professional and efficient! He did an amazing job cleaning my house carpets! Thank-You For Taking Care your employees so they stay longer than 6 mos!!
Michelle was great and the tile looks so much cleaner.
The technician Andrew G did a great job. He explained everything very well prior to cleaning the carpets and was extremely professional. I will be using there services again in the future.
Technician was fantastic!
Great technician!
Friendly service.
Timely, & reliable.
Great employees, very trustworthy in my home.
Efficient.
Easy to schedule.
Clean products.
Clean and amazing service
The technician explained many aspects of the cleaning process.
The technician was prompt and courteous. He followed instructions and worked quickly and efficiently .
Communication was great. Service was great.
I chose this company over (another) because of the positive reviews for this company (& very bad reviews for the other, especially for their poor SERVICE). I was especially interested because of the promise of no residue - which turned out to be true, the carpet was soft - but was very happy also with the patience and courtesy of the technician. He talked me thru every potential glitch, pointed out the difference in color of a cleaned section of carpeting vs. what he was working towards (oh my gosh!), & tried extra methods to get out the sofa stains. Unlike our experience with a previous company, he did not try to “upsell” me for some special treatment, or discover that the hallway was going to count as an extra room. And the offer of a discount for making a food bag donation to a local food bank - what a great idea!
clean...no crunchy carpet when done..
Person that came was efficient and good communication
It leaves behind no residue
The Zerorez carpet cleaning product works great, the carpets look great after they are done. The service technicians are professional, courteous and competent. They completed the job in a timely manner. I have used Zerorez several times and highly recommend them.
The carpet dries quick and doesn’t feel soapy. The techs that come out are always so professional and trained well. We got Mario this time and he was meticulous, efficient, and took his time to clean our rooms well. He takes pride in his work and it shows. You are lucky to have someone like that deal with customers. Zero rez must take care of your emoloyeee because the techs are amazing every single time . Thanks!!
The technician was great. He worked had and helped us with difficult things.
Technician was very friendly and professional and did a great job. Very thorough and my furniture looks fantastic!
The quality of service and very reasonable cost.
I had the animal urine remover added to the cleaning and my carpet still smells of urine and the urine still shows on my carpet with a black light. I kept one room shut off to the animals and the other I laid a rug down and didn’t move it. Today it shows urine still in the carpet like it’s never been cleaned. I’m going to try and clean it myself this weekend. Very expensive disappointment!
The actual service performed was great however when my rug was being returned to me the next I specified I needed it by a certain time and if they could not ensure delivery by that time then I did not want the service. The technician advised the rug would be delivered yet it was delivered way after and I had to leave so they left it outside in the rain. I was then forced to go back to the property even though I had already moved out and wasn’t planning to go back. This was a huge inconvenience for me and I would not have booked the service if I knew delivery of the rug was going to be such an issue.
Speedy service, and great results
Thanks for cleaning my rugs, did a great job- very professional!!
Clean. Light application, carpet is not drenched. Service person was knowledgeable and considerate.
Good customer service and quality.
Though I do know that the estimate can vary once on site, my original request for carpet cleaning estimate was missing 2 hallways, stairs and landing, which added on a 1/3 more cost of over $640 before tip. I did expect better results for tile and grout cleaning. My tile and grout did not look much different than before the cleaning. I do understand this may be ground in dirt that will not always come out easily. I also had a couple large black scratches on my bathroom wall due to possibly the cleaning device that may have rubbed up against our flat paint. I was able to scrub most of it off with a Mr Clean sponge.
I was happy with customer service and the ease of setting up the appointment as well as the follow-up and reminders. It was nice to have a text that my cleaner was on his way and his estimated time of arrival was on point. Mike was pleasant and professional and kept me informed.
Thank you for an overall good experience.
The service left our carpets looking like new. The technician was friendly and prompt. Good overall experience.
Good communication.
Technician was terrific.
That someone other than me does the work
Carpets did not come out like we expected.