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based on 84364 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Recent technician was great. Wish we could request him next time
I like that no harsh chemicals are used
Our service person was very nice and knowledgeable
Colton is the Best! My carpets are spotless
What a great asset he is to Zerorez
Need to explain that spot cleaning costs extra when making a new appointment
I am always happy with zero rez!!! Never disappointed ever cleaning the techs are helpful, polite and informative!! Keep up the good work.
We really like the technician who was here. He explained everything he was doing. We really needed the more intense cleaning but couldn't afford it. We chose the topical that was a little over $500 for three rooms.
Our living room and dining area look good but can still smell some of the urine smell. The bedroom that was cleaned there are still pee stains on the floor after the carpet dried.I also feel a residue left over on some of the carpet.
The carpet is much better than what it was so I'm happy about that, just wish you can't see the pee stains.
I did recommend Zerorez to my neighbor.
On time, professional, answered all my questions. Friendly and courteous. Highly recommend !
Chris our technician was amazing. The carpet and floor look great!
Overall service is really good and the technician always do a good job. However, my one and only concern is the price charged for area rugs. Area rugs are almost doubled the price of a regular carpeted room. I have area rugs throughout my home. That said, and due to Zerorez high cost to clean area rugs, I will eventually have to look for another company to shampoo my rugs
No waiting all day for wet carpet to dry - good value for the cost. Friendly technician.
We were very happy with the service and our furniture looks great and doesn’t feel crunchy as it has in the past with other cleaners. Very satisfied!
Efficient, reliable, polite service men! No harsh chemicals! Always a job well done!
Our service tech was awesome
Always nice to the customer, always do a great job!
Customer service amazing. Carpets dry quickly with no smell or residue.
I love the products love that it’s chemical free soap free the service was great. I was able to ask a lot of questions and I was able to gain very great answers back and through the whole process was able to get everything answered. I wanted and the aftermath of the service was phenomenal, and I would definitely recommend to anyone else and will also be Scheduling another appointment 100% in the future
The tile floors were great. Very clean. However there was still some debris left behind on the tile, that we will have to go back and vacuum or sweep, throughout the house. Could you come back and sweep?
Service was great technicians are always very professional and explain the entire process.
Professional and did a great job.
He took care of our needs and communicated with information we needed
I am always so happy with your work and your employees! I was questioning and I called to give them my concern but she didn’t answer my concerns.
The employee used his own phone to take my personal Visa card information for payment. I am not comfortable with that because too many people are to good at saving, copying, pasting, etc., and I don’t know how you can prevent that.
Excellent communication and quality product. Jorge was very congenial and friendly. My carpet looks amazing and he was extremely efficient.
Personal
Professional
Perfectionists
On Nov 4 Robert cleaned a couple rooms-did a fabulous job. We decided to make another appointment for a couple more.
On Dec 5 Joseph showed up late. He cleaned a couple rooms with wear like Robert’s. Looks like nothing got clean. Disappointed. Have a reservice this week. Very frustrating especially when Joseph was told while he was here that the job isn’t being done to satisfactorily.
Just was the guy that came to clean my rugs. Did an excellent job. I would recommend Zerorez out of zero times.
Friendly staff, great service, carpets clean without crunchy soap, residue!
Technicians communicate eta when they are on their way. They get the job done and protect the customer’s furniture, wall corners, etc., at the same time. Carpets are dry w/in 6-8 hour timeframe, as predicted. Technicians ensure the customer is satisfied before leaving.
Excellent customer service and a great job with the carpets!
Our service person was excellent. He did a great job and understands customer service.
Clean professional service