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based on 84355 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No waiting all day for wet carpet to dry - good value for the cost. Friendly technician.
We were very happy with the service and our furniture looks great and doesn’t feel crunchy as it has in the past with other cleaners. Very satisfied!
Efficient, reliable, polite service men! No harsh chemicals! Always a job well done!
Our service tech was awesome
Always nice to the customer, always do a great job!
Customer service amazing. Carpets dry quickly with no smell or residue.
I love the products love that it’s chemical free soap free the service was great. I was able to ask a lot of questions and I was able to gain very great answers back and through the whole process was able to get everything answered. I wanted and the aftermath of the service was phenomenal, and I would definitely recommend to anyone else and will also be Scheduling another appointment 100% in the future
The tile floors were great. Very clean. However there was still some debris left behind on the tile, that we will have to go back and vacuum or sweep, throughout the house. Could you come back and sweep?
Service was great technicians are always very professional and explain the entire process.
Professional and did a great job.
He took care of our needs and communicated with information we needed
I am always so happy with your work and your employees! I was questioning and I called to give them my concern but she didn’t answer my concerns.
The employee used his own phone to take my personal Visa card information for payment. I am not comfortable with that because too many people are to good at saving, copying, pasting, etc., and I don’t know how you can prevent that.
Excellent communication and quality product. Jorge was very congenial and friendly. My carpet looks amazing and he was extremely efficient.
Personal
Professional
Perfectionists
On Nov 4 Robert cleaned a couple rooms-did a fabulous job. We decided to make another appointment for a couple more.
On Dec 5 Joseph showed up late. He cleaned a couple rooms with wear like Robert’s. Looks like nothing got clean. Disappointed. Have a reservice this week. Very frustrating especially when Joseph was told while he was here that the job isn’t being done to satisfactorily.
Just was the guy that came to clean my rugs. Did an excellent job. I would recommend Zerorez out of zero times.
Friendly staff, great service, carpets clean without crunchy soap, residue!
Technicians communicate eta when they are on their way. They get the job done and protect the customer’s furniture, wall corners, etc., at the same time. Carpets are dry w/in 6-8 hour timeframe, as predicted. Technicians ensure the customer is satisfied before leaving.
Excellent customer service and a great job with the carpets!
Our service person was excellent. He did a great job and understands customer service.
Easy to schedule, timely arrival, efficient cleaning. Love having clean floors.
Quoted, communicated, and was very satisfied with the outcome. I'll definitely recommend and use again.
Your technician was knowledgeable and explained everything concerning the commercial carpet tiles being maintained and cleaned every 6 months. This will help our company with the landlord in maintaining our commercial lease compliance. Thanks
It was amazing. Much better than expected. I will use them again.
You arrive on time. Your representative was cordial, knowledgeable and professional.
Mikhail took time to explain what would occur and answered all my questions.
Great Job! Thank you!
My worker was great, well knowledged, honest, fast and very informative. I would be using zerorez l again
Fantastic work on my carpets!
Rep was excellent !
The carpets and chair that Chris cleaned look great and feel soft, not sticky. But our tile floors in between the spaces were left with a cloudy film on them, I'm assuming from product over spray. Hopefully it will mop off.
Overall service is really good and the technician always do a good job. However, my one and only concern is the price charged for area rugs. Area rugs are almost doubled the price of a regular carpeted room. I have area rugs throughout my home. That said, and due to Zerorez high cost to clean area rugs, I will eventually have to look for another company to shampoo my rugs