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based on 85054 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good communication. On time arrival. Professional technician.
We have had carpet cleaning and tile/ grout cleaning We’ve been happy with all
Great price and easy scheduling. The technician who came out did an amazing job.
I'm extremely hearing impaired, so it was just wonderful the way eveyone from the receptionist to Ryan accommodated my handicap! The emails & text messages were exactly what I needed.
I want to commend your company on your fine employees. Ryan was so understanding about my handicap, he was very helpful in suggesting answers to any questions I had, he was considerate, conscientious, hard-working & efficient.
AND MY TILE FLOORS LOOK BEAUTIFUL!! They were dull with years of ground in dirt & grim - now it's like I have new floors!! I'm extremely grateful my friend recommended Zero Rez & I'll be singing your praises to others.
Chris was amazing! Very informative and communicated every step of the way! I will definitely request Chris for all of my carpet cleaning and tile/grout cleaning needs.
Good services
The pricing was fair, the service was good, and the tech explained the recommended services and pricing structure accurately. The tech showed up on time, and cleaned up completely when done.
Great work…very capable personnel ….we always use them!
The tech was great! Left everything in order - shared other services you offer, a perfect gentlemen. My granddaughter was at my home while the tech was here, based on his services she will be contacting you to have her floors done as well. The floors look great!
Great service!
ZeroRez was quick, informative, on time and friendly.
Great service!
Used Zerorez for first time...and am highly satisfired with the quality of service I received, the price was near what they stated on the initial invoice. The cleaning tech. that showed up on time was polite through the whole process.
Carpets look and feel great!
Great friendly professional staff. The end product when carpets are done is amazing. They look great like new and dry quickly!
Your techs are courteous and prompt.
The associate was very friendly
Technician Isaac was thorough and very knowledgeable. Carpets looked great and felt clean afterward. Will definitely be using them again.
Our carpets look beautiful and the young man who did the job, Joseph, was very nice and did an excellent job. Will definitely have him back when we are in need of your services.
Great tech. On time and through.
Anthony was a great tech. He was on time, very polite, and explained what he would do. He worked efficiently and did a great job cleaning our carpet.
Anthony was great! He do an awesome job and was very kind.
Great service and the gentleman who did the work was very nice and helpful on how to dry the carpets-and they look great!
Proffesional & fast
Like the product used and friendly, professional
Staff.
Good customer service
I’ve used Zerorez many times for cleaning both carpets and tile surfaces. This time the results of my tile cleaning have been amazing; my tile looks practically new again. Michael was my tech and gave me appropriate notice when he was on his way, and I was never pressured to do anything that would add cost to my service. I like that no chemicals are used and the result is generally excellent.
Zach was excellent in every way.
On time arrival. Completed job with little fanfare.
The technician who arrived to my home was judgemental. We have a very nice home in a gated community but our carpets are old and need replacement. We are trying to maintain them with cleanings every 4-6months or so until we can get new flooring in the next year. The first thing she said when coming to the door was "Oh! you must have pets, I can smell them all the way out here." - insert some other nasty comment. She then proceeded to walk around with her black light judging everything and telling us how it would cost a fortune to do extractions. Regardless of what you think, the technician should not have verbalized for lack of better words her disgust and judgement of our home. I don't like the hidden pricing and how you book one service but they don't tell you any pricing until they arrive and then aggressively try to up sell you things on site. She also did not disclose the pricing for the carpet deodorizer in advance. We booked the buy 2 get 2 deal for $179 and were interested in the carpet deodorizer which no price was provided online. We only have two main areas, our living room and master bedroom, and there was no way to book just these two rooms, the deal was the best price so we figured we would use the "other 2 rooms" for our master his & hers walk in closets. These rooms are maybe 25sq ft and 50sq ft which are much smaller than an actual room. She seemed bothered by this and acted like she was doing us a favor by allowing us to use the deal for the closets as our 2 free rooms. At the end we received a bill almost double what we booked because the price for the deodorizer was $70 per room which was significantly more than I recall and was never disclosed to us in advance. Pricing should be clear and everything disclosed up front. I will not have this technician back in my home and will consider another cleaning service because this is not the first time I have had this issue with this company.