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based on 87016 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The products used just seem to do a deeper clean. Carpets look great.
Your tech/ rep was great. Carpet came out great.
I am a repeat customer and have always been pleased with their service. However, this last time they called an hour before the end of the day and said they were running late and it would be after 5 p.m. if that was ok. I said yes, it has to be. I am moving tomorrow. They called at 5 p.m. and said the van broke down and they couldn't come out until tomorrow. I was understandably upset, as I was moving in the morning. She was very sympathetic to my distress and said she would put me on as the first job in the morning. So I had my son meet them there in the morning. Not only were they early, but they did not charge me. I will definitely continue to use them. Not only is their cleaning service excellent, but their customer service is too!
The lack of soap. My carpets feel cleaner, smell fresher, and stay cleaner longer without the typical soap residue used by many competitors.
Your service techs were super friendly and professional. Called to confirm appt then again when en route and showed up on time (even slightly early). Explained service/process/anticipated outcome on problem areas and went to work for nice results on my light cream carpet. JS
Ben the tech was very good he did a great job !
Easy to schedule , service tech was knowledgeable, punctual and professional . Results were great as usual.
The carpets look very good. The service was completed professionally and in a timely manner. I have never had to vacuum and move the furniture myself before carpet cleaning, and did not appreciate that aspect.
Great work and customer service is top notch!
The spot on the carpet came back once the technician was gone.
Carpets always look great and Ben was excellent.
Anthony did a fabulous job, what polite and helpful through the entire process.
Joshua was wonderful. My carpets were thoroughly cleaned and looked amazing they were cleaned. I’ve been using Zerorez for the past 6+ years and they have never disappointed me. I have used many carpet cleaning companies and Zerorez is the best!
Super disappointed in my recent service.
I had upholstery cleaning and tile floor cleaning scheduled. I accidentally selected hardwood floor cleaning on the initial form submission. When the tech arrived, he sent a picture of the floor to his manager and told us he couldn’t clean it. We kept telling him it was ceramic tile, but it didn’t seem to compute for him to tell his boss it was tile so he could get the job cleared. I finally told him to get his manager on the phone so I could explain it myself. After I did, his manager said, “Oh yeah, as I zoom in I can see the grout lines. It’s tile, so you’re good to go.”
Okay, great.
The tech cleaned the floor, but it was still dirty afterward. I have a photo of how much dirt our steam mop picked up immediately after your “cleaning.”
Now onto the upholstery. The tech finished the cleaning and showed me the chair. It was still extremely spotty. I asked if he had spot cleaned it, and he said no. I said, “Okay, well please spot clean it.” He got back on the phone with his manager, then came back and told me it would be an extra $75. I was frustrated that something so obvious wasn’t included in the first place, but I told him to go ahead because I wanted the chair cleaned properly.
When he said he was finished, it looked much better at first glance. But after taking a closer look, there were still multiple spots all over the chair that had clearly never been treated. My husband pointed out one of the spots and asked him to clean it. He said he was “unable”, so I insisted he handed me his spot cleaner and tool so I could do it myself. Not to mention I’m 8.5 months pregnant.
At that point, I was so fed up with the service that I didn’t even have the energy to keep complaining. We just wanted him out of our house.
After the upholstery dried, it looked even worse. There are visible streaks throughout the fabric, along with all the spots that were never cleaned in the first place.
Overall, this was a very frustrating experience from start to finish. Between the confusion over the tile floor, the poor cleaning results, the extra charge just to spot clean, and then being handed the cleaning tool to finish the job myself, I definitely did not receive the level of service I paid for.
Mike was very knowledgeable and did a great job cleaning our carpets. Will definitely hire them again to clean!
Your guy was amazing!! I didn't have a lot of hope that the carpet could be saved, but he saved it! I was so impressed with his work ethic and the fact that he cared about producing the best possible outcome. Thank you!
I fell like the carpet clean service does a much better job, of removing stains and does not leave a soapy film on the carpet, than some of the other carpet cleaning services. The carpets seem to take less time to dry without all the soapy residue.
Your technology and good customer service
The guy showed up with a truck that made me not even want to let them into the house in the first place. You could barely read the Zerorez graphics on the side of it. Then when they opened the doors the equipment was rusting and look like it was about to fall out of the unit. I had my second thought about not allowing them to come into the house, but allowed it.
Now the unbelievable part. Your employees literally peed all over my toilet while they were here. Not in the toilet. Literally on the walls, floor, seat, back, sides, entirely everywhere in the master bathroom. I had literally just paid to have that bathroom professionally cleaned. And my wife had cleaned it additionally. Now there is literally urine all over EVERYTHING. Fire those imbeciles. I will never ever allow you back in this home.
The carpets are worse than when we started. The smell is absolutely awful. I got upcharged for everything. Now your managers are not calling me back. Im filing a chargeback with the credit card company.
Our technician was amazing! Super knowledgeable and very helpful. 10/10 customer service.
The technician was professional, thorough and very pleasant to deal with
Zero residue.
I like the grout sealing. Mathew was great!
Fast and friendly
The operator who came to our house did a fine job, courteous and professional. Your company did another house I was at and the carpet looked good I decided to use your company.
Reliable - show up on time
Friendly techs
Get the job done
very happy with service tech who cleaned our carpets. He was courteous and prompt, and
the cost was fair, too. Would recommend his and Zerorez to everyone.
Carpet Cleaning turned out great. David didn't rush the process and did a great job!
They really do clean the carpet and the tile grout!
No residue