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based on 85071 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I expected the carpet to come out cleaner. I cleaned some areas with my Shark carpet cleaner and had better results. I strongly believe that the rotating brush that the Shark cleaner utilizes made the difference, The Zerorez system does not utilize a brush.
David did a phenomenal job. Very professional, honest, straight forward with services provided and after care expectations.
Hi there. You recently asked me to rate your service. I gave it a 5 out of 10. Here's the details
(1) the gentleman that came to clean our carpets was first class. You have a superstar there. Nice and courteous guy.
(2) The overall carpet cleainng was less than desirable. Family room overall, was a 3 out of 10 - basically because there are still too many stains left over after the cleaning job was done, and you guys have cleaned our house in the past, and the previous cleanings that you did were much better in this room than in this latest cleaning.
Mom's bedroom is an 8 out of t0 - it's clean enough to pass the test and we are satisfied
The two back bedrooms are a 9 out of 10. Look great. Overall, I'm satisfied. However, The Family room could use another quick cleaning. My Mom is on her deathbed, and we just wanted the carpets to look presentable when all family comes by soon after she passes. Which will be tonight or tomorrow. 100% on that. Thanks and let me know if you can do a quick re-treat of the Family room. Name removed
Wonderful person who did out carpet. Looked great when finished.
I trust and like the product and performance and have always had excellent and personable technicians do the work. The scheduling and communications is also very organized and clear - thank you!
Very efficient, on time, quick in and out, Great job!
Great job, good price, excellent staff as usual!
Scott did a great job explaining and educating me on stains and options.
he was great - knowledgeable
Great service!
technician arrived within window for arrival. Went to work and finished. cleaning was good and now we wait for next cleaning.
Cody came to my home and although I didn't have all my carpet cleaned just the travel areas that were really dirty he did a great job. He did not waste time and was very professional and friendly.
Another beautifully cleaned rug by Zerorez! I have never been disappointed with their service from the on line scheduling to the professional gentlemen that do the cleaning. My carpets are happy again!
Scheduling was easy, everyone was very helpful and polite.
The technician did a great job with our service.
Fabulous work
We have had great technicians and our carpets are always very clean afterwards.
Service was great!! The garage looks the best
I like the chemical free cleaning
I have use Zerorez at 2 different locations. Great service both times.
Courteous and efficient
Carpet was left with too much film and water, carpets smelled so bad had to reclean with home carpet cleaner
Always do a good job, environment safety
The duct cleaning we had done was great. But our carpet cleaning had a hiccup, our master bedroom and closet took two full days to dry completely.
Zero Rez has always been known to us by cleaning carpets without making them feel so wet. My husband challenged this on our last cleaning. He wants to know if the process changed? If you have to clean harder does that mean you use more water? Our carpets look good however he has a point that I would love to be clarified.
I apologize I have since forgotten the name of the man that cleaned our area rug. He did a fantastic job!! I will definitely use Zerorez again!
Looks great -on time and very friendly.
Paid extra for carpet deodorizer for one room. That room is the only one that smells.
Called Zerorez to discuss this, was told deodorizer is not guaranteed to work.
$75.00 extra for one room deodorizer and only that room smells
The carpet cleaning itself was very satisfactory; the issue I have is that after the technician mopped the tile surrounding the areas with carpet and it dried the technicians shoe prints are visible in the areas. I tried mopping the areas several times and with the light shining on the areas, the shoe prints are still there. I really don't want to have to look at these shoe prints for the rest of my life.
They communicate. They’re on time and they do an amazing job.
Great service!