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based on 86260 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our technician was personable and professional who did an excellent job on our carpets. I look at our newly cleaned carpets and admire how great they look… like new!
Tech was on time and did a great job
The service was EXCELENT!
You damaged my wall, badly, and never called back to schedule a repair as promised. Google review will reflect the terrible service.
Your operator arrived on time. He did a very good job of removing the dirt from my carpets. He cleaned up everything when finished and processed my payment. I am very happy with the job he did.
The quoting, we had the ability to add on additional services.
Excellent service great customer service
Our Tech, Gordon, advised us that even with the special treatment, 2 pet stairs "could" return. but his confidence encouraged us to go ahead with treatment.
Well - not only did they return a day later - they are at least twice the size they were before being treated. That was not explained to us at all.
The room looks worse than it ever did and it's the first room that guests see. While the remaining carpet cleaning is lovely, we are disappointed and saddened by the return of the pet stains - now double their former size and visibility.
Very happy with cleaning done in our house superior service outstanding customer service
The service was great and Scott was excellent. I will definitely use you again.
I told the lady who my appointment, that I had dog pee stain I needing treated. She told me it would $99.00. BUT when the tech got there and looked at the the room he quoted $395.00 for one room! There was only 3 small stains!! If would have told there would be a 400% increase for pee stains. I would have call someone else. He was only there for 15-20 minutes There was no deodorizing, no fresh smell, nothing.I'm sadly disappointed. The carport DOES NOT look or smell like it was cleaned.
Dodger was my technician and he was just what I needed! Excellent results, clear communication and professional, courteous customer-centric approach. Highly recommend!
fast efficient and knowledgeable
The cleaning, service, and technician were great. I highly recommend
Carpet is clean and looks fantastic.
He did a good job inside but on my front porch he left stains. I have tried to scrub them and they faded a bit but still there. Not happy about the stains right when someone walks to my front door.
The guys did a great job.
The man that did our carpet did a great job and explained everything. I felt he put extra into his work.
Thanks J Mc
Fast easy service. Very respectful of property
The lack of customer service has been very disappointing, as I have been very satisfied with the cleaning itself. However, during the last cleaning on 3/28/26, I was overcharged by one room and the technician was not able to resolve, I assuming because he had already prepped the invoiced. When I contacted your office on 3/28/26, I was advised that someone would return my call and no one did. I followed up on 4/2/26, and was advised that a manager would investigate and call me back. To this day, I still have not received a callback.
The lack of follow through is troubling.
Excellent job!
Anthony was wonderful! His professionalism, knowledge of the product, and being very detail orientated; is why I will never use anyone, but zero Rez.
This is the third year i used Zerorez. I had my own house cleaning biz. I can tell that they have passion for getting people's house clean. From office staff to technician they know their products well, handle customers professionally and always give good advices. The technician we had this year is Jose I. He is very much detail oriented and very patient. He took good amount of time to get the job well done. I am really happy with the result. Thanks Zerorez!
Great services! Everyone I encountered during the scheduling process, estimate, and the cleaning were very kind, very responsive and the communication was excellent. The carpets look amazing and it smells so clean. Thank you for working with us!
communication is really good, they always stay in contact, calling you when they are on their way, or confirming the location, really good service.
I love how my carpets look after every cleaning! The tech was very thorough and did a great job!
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Our technician did not clean the carpet in our closet, we only have 2 rooms with carpet-Living Room, Master Bedroom. We didn't think we would have to ask about the closet, we figured it'd be included.
Its clean and there is no residue or odor left from "chemicals"
Your tech was the best of the best! Niko handled my issues with greatness.
He worked harder on my issues than anyone else I've ever had service my carpets.
Niko is a keeper and I will use you/him again.
First name removed E