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based on 86260 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Enrique did an excellent job. He was professional and thorough. ZeroRez is lucky to have him as part of the team.
Phenomenal job! Thought we would have to replace all the carpet in the house we just closed on, figured would give it a shot to get them cleaned first just to make sure, glad we did! They came out incredible!
The tech that they sent to do our service was very professional and informative and did an excellent job on our carpets.
Great results, excellent tech and very timely
Cleanest carpet ever better than all the rest great friendly service
We are delighted with the service and results of our recent carpet, and tile and grout cleaning. Technicians were prompt and professional. Answered any questions we had. Have already
referred them to 2 friends.
Carpet is clean and not wet for days.
We have used Zerorez for many years. The technicians are conscientious and friendly. Our carpets are older and they always look beautiful after they are cleaned.
Amazing service and tech was amazing
Quality service and Nicko was efficient and professional.
great service . Thanks
On time. Friendly service. Great job. Explained the process before and after.
No residue, fragrance, wonderful customer support
Love that you don't use chemicals, so it is safe and does not leave a smell.
Anthony was top notch, very knowledgeable and a hard worker. He's a star!
Worked well, felt good about no harsh chemicals
Water, no harsh chemicals
The clean feeling of the carpet and the professionalism of Zaire when he came out.
Technician knowledgeable
We have used this company several times. Each time, we have been met with professional, friendly, and hardworking technicians. They do an excellent job cleaning our carpets.
My chair looks worse after it was cleaned. I thought it was just because it needed to dry. But actually it’s splotchy all over. My technician seemed very new! He had to call his supervisor several times. My chair is ruined!! So disappointed!
Enrique did a great job and completed the job in a timely manner. He explained the services provided and was courteous and thorough.
On time. Let’s everything looking great! Thank you!
Friendly technician and very good results!
Our technician Niko was great! He got our 5th wheel carpet very clean and even got a dark spot completely out. He was very respectful and professional. I really like how quickly the carpets dry. I would definitely use zerorez again and refer to my friends and family.
I've used you guys twice. Both times the tech was fast, very professional, kept it clean, protected the corners, wore shoe covers, really couldn't ask for anymore. They both did a great job. Will use you guys again for maintenance.
Staff is courteous a d the job hits do e beautifully.
The service gentleman wanted to clean my wool floor rug on my solid wood plank floors. I said no and we cleaned it on the clean garage floor. Paid $ $140 for two small chairs and $140 for the rug. Total cleaning time 15 minutes for both products. Receipt has not arrived for payment. I was advised by service gentleman. I'm going to have to contact another number to obtain it. Feel it was overpriced for the service.
I've been using zerorez for almost 7 years at the same address. Why do I always have to tell the office person taking my order that I have a gate code and for them to put it on the new order? Can't they see the address is the same? Can't your system keep the same gate code from before? And then when I do tell the office my gate code, half the time it's not on the Technician's order.
Also, the technicians are in consistent. Why did this March 2026 technician's cleaning leave our sectional looking better than the last technician did? The last technician said some parts of the sectional could not get any cleaner than he got them, then a year later the March 2026 technician gets out spots the last guy said would never come out. Does this current guy have some sort of secret formula the previous guy didn't have?
Some guys use the lifters, some don't. When I asked one guy about using the lifters on our rugs, he said he couldn't use the lifter on rugs which we move and clean out on the front driveway, but the last two technicians didn't have an issue using the lifter on the rugs.
Rob was a great tech. He was able to get spots up from the stairs and the stairs look so nice now as does the rest of the rooms he cleaned. He was delayed but he called to inform me of such and he still came and did the work. Very happyy with Zerorez.
Friendly efficient techs, prompt, thorough and Zero Rez is easy to contact with someone waiting to take your call (which I appreciate even more now that many companies are dispensing with customer service in favor of AI). Also Zero Rez works with you to find a convenient time to do the work. Thank you!