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based on 86260 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always dependable to get our carpets looking good.
Your staff is exceptional, attention to detail, very courteous and always explaining what is going on.
I always feel I get great value for my money!
Travon and Jonathan were superb!
They make my house feel so clean.
Customer service is great! Initially, a newer technician who just finished training came to do the job. He was so nice and helpful and really took his time, but I called afterward about there still being some stains on our white chairs. They sent a senior tech (Isaac) to check it out and he did the entire job over again. He was so thorough and got our couch and all our white chairs back to looking brand new! Highly recommend!!
Zerorez always gets our carpet clean and the staff is always very professional.
Friendly technicians, carpet clean and soft when service is complete.
Zerorez did a great job on my tile floors! I am very satisfied with the results!
Easy scheduling, efficient and timely communication and the highest quality cleanings.
Left an area soaked.
The technician did a great job the results exceeded my expectations.
The representative that cleaned the carpet
Not having any residue on carpet
We love zero rez
Joshua was on time after advising of his arrival time. He was courteous, efficient and knowledgeable. He was able to provide pricing and add a detached closet. He handled heavy trafficked very well, leaving an evenly clean result. In the amount of time he estimated at start. The office assistant was pleasant and provided excellent service. Overall reliable product.
There was an incident regarding my appointment. My appointment was between two and five. The driver arrived at 5 PM. But he left at 5:06 my driveway without a word to be. I did receive a text approximately 20 minutes later. Explained he had left some equipment at his last job. He offered to come back still that evening if I liked. I told him pleased to have a manager. Call me in the next day. His name was T. He came back to my house at 6:30 PM to apologize. Very nice young man. Very respectful and apologetic. We chatted and I said I would try to get him back the next morning. I received a call that morning around 9:30 which was Tuesday. The dispatch informed me I had been rescheduled till Wednesday between eight and 12. I was trying to explain her. I had some health issues. First thing in the morning at 8 AM would not work for me. She was very abrupt and for the line rude. Explaining to me what it’s either eight or it’s 2 to 5. I need to choose which one I wanted. I don’t have a manager. Call me. I went ahead and booked for the 8:00 AM. I did finally receive a call from a manager, but it was late in the afternoon and I missed a call. The next day around 9:30 Quinn came to clean the carpets. He did a very good job. Was very professional and respectful again. I applaud the two gentlemen that were actually carpet cleaners. But I was extremely disappointed by the dispatcher and the lack of interest to call me by the managers. I do not know if I’ll use them again in the future.
Showed up on time!!
Carpet looks great!! Including the rug they cleaned for me!!
Mike was great! Awesome job!
I appreciate that your work is safe for pets and humans. That is a huge selling point! I also appreciate the hard work from the technicians that come. Zerorez is my go-to company when it comes to any floor cleaning I need!
No smell and clean carpets every time. The technician was very professional and did a great job.
Mario the technician was great. Detailed and went over the process well.
I like how excellently you train your employees in customer service. From answering the phone, to confirmation of appointments, to always arriving at the top of the hour of the service window, to a phone call from the tech letting me know he's on the way, to the excellent care your techs take with protecting corners and bringing equipment in and out of the house, to how the techs listen to what I am asking for and they don't oversell me, to how honest and straightforward you are with your prices and how reasonable those prices are, and to how impossibly clean my carpets are when the work is done, I am amazed and only use and recommend Zerorez. Thank you.
It’s a good product and our techs have been top notch
Josh did a fabulous job!!! Very meticulous. Thank you!
Carpet looks great but feels crusty
Luis was great! Carpets are sparkly clean and he was friendly, professional and knowledgeable
Fast and easy to schedule
Somewhat disappointed with the shower cleaning. Streaky in places. The wall shower valves were opened/moved and didn’t have to be touched. Not working right now. Just wanted the walls done. Guess I wasn’t clear.
Tommy and Erik were terrific! I appreciate their hard work and their professionalism!
Technician Ryan B, is very customer focused with a friendly, professional appearance and demeanor. I noticed Ryan used equipment only few technicians use and I had thought should be used, because when Ryan finished my carpets they look like new. I'm happy Zero Rez has Ryan B and I will recommend him as technician when I refer friends to Zero Rez.
Zero Rez agent was very professional and very friendly here at the house. Definitely had the attitude of. I’m going to make this right. His name is Andrew.
my carpets are always so clean - your service gets out tough stains and the service is excellent.