Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87017 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 24, 2026 — Rated 10 out of 10 by Loriel Beck Zerorez Phoenix
What do you like about our products and services?

The knowledge and experience our Tech had. And recommendations

Report a concern   May 24, 2026 — Rated 10 out of 10 by Teresa Opsahl Zerorez Phoenix
What do you like about our products and services?

Initially, I was a little disappointed that I could still see pet urine spots in a couple places so I called and they realized they had missed that I marked that there was pet urine in my original request (I wasn't home when they cleaned). They scheduled a visit the next day and came and cleaned those parts again and they are perfect now! I'm thrilled

Report a concern   May 24, 2026 — Rated 3 out of 10 by T.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The AI chatbot was a disaster to use. I didn’t know what size couch I had, so I asked it if I could upload a picture. It said yes. I did, it gave me a price and then when the tech actually came, he said it would be $50 more because of the size. I was also trying to use a promo from the local radio station I work with. The chat bot wouldn’t accept it. I had to call someone to get an actual appointment. Disappointing all around.

Report a concern   May 23, 2026 — Rated 2 out of 10 by D.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

After my floors dried I noticed quite a few dirt spots that the tech should have been able to clean. The floors feel like they have some residue in some areas. For the amount of money that I paid to have my whole house cleaned; I would have expected a better cleaning experience.

Report a concern   May 23, 2026 — Rated 9 out of 10 by T.A. Zerorez Phoenix
What do you like about our products and services?

The service provided and outcome were on point. Would definitely recommend and call again.

Report a concern   May 23, 2026 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

I feel my carpeting and chairs are really clean now. Spots I pointed out to Niko are gone! There’s no crunchy residue either.

Report a concern   May 23, 2026 — Rated 10 out of 10 by P.J. Zerorez Phoenix
What do you like about our products and services?

Great customer service by the tech. Very thorough and helpful. Knowledgeable about what is needed to get the job done right, but wasn’t aggressive with the upsell.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Candace Spurlock Zerorez Phoenix
What do you like about our products and services?

Best job we have ever had done at our store!

Report a concern   May 23, 2026 — Rated 10 out of 10 by Dennis OBrien Zerorez Phoenix
What do you like about our products and services?

They were prompt and performed a great job on my carpet. The price for what they did was very fair and not at all unreasonable. If I have a need to have my carpets cleaned again, I will most definitely use Zerorez to so the job.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Mistala Diaz Zerorez Phoenix
What do you like about our products and services?

The technician was knowledgeable and explained the processes to me. He walked me through what to expect and how to care for my carpet after

Report a concern   May 22, 2026 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

No crunchy carpets. Friendliest people.

Report a concern   May 22, 2026 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Service is great, not here trying to sell you more products before they finish. Like how the carpet feels after it is cleaned by them.

Report a concern   May 22, 2026 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

The gentleman who came was pleasant, helpful, on time and efficient. I was impressed.

Report a concern   May 22, 2026 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Luis C did an awsome job!

Report a concern   May 22, 2026 — Rated 10 out of 10 by Mary Winslow Zerorez Phoenix
What do you like about our products and services?

The person who cleaned our carpets did an excellent job. He communicated with us.We felt very comfortable with his work.

Report a concern   May 22, 2026 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Mr McKinnon was fabulous. He knows his work and was very kind as well!

Report a concern   May 22, 2026 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

Tech was on time and did a great job.

Report a concern   May 22, 2026 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

He was very knowledgeable and helped make decisions on what was cleaned and the results expected . I liked that he was honest and told me that the shower door could not be cleaned due to the heavy water buildup here in Sun City Festival .

Report a concern   May 21, 2026 — Rated 10 out of 10 by Walt Lopus Zerorez Phoenix
What do you like about our products and services?

Good thorough cleaning

Report a concern   May 21, 2026 — Rated 10 out of 10 by Monia Esposito Zerorez Phoenix
What do you like about our products and services?

We love Zerorez because they don't use harsh chemicals. Our carpet always come out great! Quinn and Adrian just did our last cleaning and they did an excellent job. They were very friendly and professional.

Report a concern   May 21, 2026 — Rated 10 out of 10 by B.S.B. Zerorez Phoenix
What do you like about our products and services?

Luis, was awesome! Very attentive

Report a concern   May 21, 2026 — Rated 10 out of 10 by D.P.Y. Zerorez Phoenix
What do you like about our products and services?

Convenient to use and they do a great job of cleaning the carpet.

Report a concern   May 21, 2026 — Rated 10 out of 10 by B.O. Zerorez Phoenix
What do you like about our products and services?

The employees from the people you speak to on the phone and the people who who up to do the services are always happy and friendly.

Report a concern   May 21, 2026 — Rated 10 out of 10 by Gregory Taylor Zerorez Phoenix
What do you like about our products and services?

The low water usage and quicker drying.
Mikael was a good operator!

Report a concern   May 21, 2026 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Amazing customer service Jordan was great. Carpets are so clean now. Thank you!

Report a concern   May 21, 2026 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

They were great

Report a concern   May 20, 2026 — Rated 10 out of 10 by Jane Baback Zerorez Phoenix
What do you like about our products and services?

Zerorez does an amazing job at cleaning carpets and it’s the first time I’ve had my air ducts cleaned and the guys did an amazing job with that. I would definitely recommend you guys.😊

Report a concern   May 20, 2026 — Rated 10 out of 10 by Callie Prinke Zerorez Phoenix
What do you like about our products and services?

Prompt
Courteous
Thorough
Conscientious

Report a concern   May 20, 2026 — Rated 10 out of 10 by Carol Gorman Zerorez Phoenix
What do you like about our products and services?

This is the 3rd year that we have had Zerorez clean our carpets and tile floors. We are always pleased with the results.

Report a concern   May 20, 2026 — Rated 10 out of 10 by A.J.R.S. Zerorez Phoenix
What do you like about our products and services?

Alice is great. I was accommodate my needs for scheduling and the tech came out.kevin The technician came out really polite. Did a great job.


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