Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84367 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 9, 2025 — Rated 5 out of 10 by B.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was expecting better smelling carpet and a little cleaner as I have heard you guys are the best. Customer service is amazing but was expecting more

Report a concern   October 9, 2025 — Rated 10 out of 10 by Terry Cargill Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, on time to do the work, Issac was very knowledgeable and helpful.

Report a concern   October 9, 2025 — Rated 10 out of 10 by Simona Constantinescu Zerorez Phoenix
What do you like about our products and services?

Anthony was nice and professional Great service.

Report a concern   October 9, 2025 — Rated 0 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Zeroez has very pushy upsale marketing and salespersons. Plus, they mislead with low prices then have multiple add-ons tacked on at the end. It’s too bad because they do a good job.

Report a concern   October 9, 2025 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Jorge is so professional and pleasant. He did an excellent job cleaning my hand woven Native American area rug. You will be completely satisfied using Zerorez and Jorge.

Report a concern   October 9, 2025 — Rated 10 out of 10 by Jon Williams Zerorez Phoenix
What do you like about our products and services?

Professionalism, quality and easy appointment process

Report a concern   October 9, 2025 — Rated 0 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet is still dirty, the technicians dripped filthy water all over my tile floors and just left it there. I just had surgery and had to bend over and clean it up so I didn't slip and fall. I will not be recommending zerorez as they did a very poor job. Three rooms and a hallway were done in 30 minutes as well.

Report a concern   October 9, 2025 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Arrived early, did a great job!

Report a concern   October 9, 2025 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Devin called before and gave us the better estimated time of arrival. They explained how long to dry and what we needed to know. I would use them again.

Report a concern   October 9, 2025 — Rated 7 out of 10 by M.L. Zerorez Phoenix
What could we do to improve?

Carpet was damp the next day. I was told it would be dry in about 4 hours. Otherwise am satisfied.

Report a concern   October 9, 2025 — Rated 0 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet cleaning and additional pet treatment pulled up smells not previously there and created additional stains. We had this company treat our carpets 4 months prior and did not have this issue. When we called to ask Zerorez to correct the issue we were told that the waiver we signed did not hold the company responsible for the results of the cleaning. When we asked to speak with a manager we were told they were unavailable. When we asked if a manager would call us we were told that she could request that they call but it was not guaranteed they would call us.

Report a concern   October 9, 2025 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

He was fast, efficient and did a great job. He was very informative, friendly and on time, even a bit early. Thank you

Report a concern   October 9, 2025 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

We've used Zerorez several times over the years and have always had a good result. Out tech this most recent time, I don't recall his name, was very nice and cordial, did a wonderful job.

Report a concern   October 9, 2025 — Rated 10 out of 10 by Sondra Waldmann Zerorez Phoenix
What do you like about our products and services?

Ease of hiring, efficient method of cleaning and sealing. Two men work in unison to get the job done with the best results.

Report a concern   October 8, 2025 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   October 8, 2025 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

The tech, Shelly Jolly, called ahead prior to arrival, showed up on time, gave us various options for carpet cleaning and did a great job while she was here.

Report a concern   October 8, 2025 — Rated 10 out of 10 by Rita Nielsen Zerorez Phoenix
What do you like about our products and services?

Ezekiel was friendly and knowledgeable. He did a great job too.

Report a concern   October 8, 2025 — Rated 10 out of 10 by Michael Gregory Zerorez Phoenix
What do you like about our products and services?

Friendly, fast thorough service.

Report a concern   October 8, 2025 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

He did a very good job

Report a concern   October 8, 2025 — Rated 0 out of 10 by C.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Area rug was not cleaned.
There were still spots on the tile floor.
Horrible customer service after communicating with Zerorz about our concerns.

Report a concern   October 8, 2025 — Rated 10 out of 10 by Cathy Sandow Zerorez Phoenix
What do you like about our products and services?

I was very pleased with the service & how clean my area rugs look.

Anthony did an exceptional job! He was very friendly & made sure I was happy with the job he was doing. He would stop & ask me how the rug was looking while he was cleaning it. Very professional young man!!

I would highly recommend ZeroRez & Anthony!!

Report a concern   October 8, 2025 — Rated 5 out of 10 by D.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was quoted a price per room. I got quoted what I believed was a fair price over the phone. That turned out to be 1/2 of the amount I was charged. Yes, the amount charged on the day of my service was literally twice the amount quoted. The technician was great and even tried to straighten it out with his manager who was not able to do anything to make it right.

Highly improbable that I use this company again.

Report a concern   October 8, 2025 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Z arrived on time and did our stairs and tile floors. He did a great job and I would highly recommend him.

Report a concern   October 8, 2025 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

My service technician was awesome!! He did a fantastic job!

Report a concern   October 8, 2025 — Rated 10 out of 10 by N.E. Zerorez Phoenix
What do you like about our products and services?

Customer service

Report a concern   October 8, 2025 — Rated 9 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Safe done efficiently

Report a concern   October 8, 2025 — Rated 10 out of 10 by Ronald Eich Zerorez Phoenix
What do you like about our products and services?

We are very pleased with our recent carpet cleaning feeling that it was the best cleaning we have ever received. We would like to be reminded of the young man’s name who did the cleaning’s so we could request him to clean for us in the future. He did an excellent job and we are thankful for his dedication and expertise in doing a truly wonderful cleaning. Thank you 😊

Report a concern   October 8, 2025 — Rated 10 out of 10 by William D'Angelo Zerorez Phoenix
What do you like about our products and services?

I certainly appreciate the manner in which Zerorez cleans carpets and tiles with an all natural approach--no heavy chemicals to be concerned about!
My wife and I have been Zerorez customers for 20 years, and WE WOULD NOT HAVE IT ANY OTHER WAY! Our tiles were cleaned on October 6, 2025 by two exceptional Zerorez technicians, Creed and Corey. KEEP UP THE GOOD WORK, GENTLEMEN!!!

Report a concern   October 8, 2025 — Rated 10 out of 10 by Lee Thompson Zerorez Phoenix
What do you like about our products and services?

Did very good job

Report a concern   October 8, 2025 — Rated 10 out of 10 by Michael Vanderburg Zerorez Phoenix
What do you like about our products and services?

Great experience from the scheduling to the amazing work produced.

Always a pleasure !


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