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based on 86260 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very happy with my cleaning. The technician, Tom, talked with me and set up the cleaning services before starting. He tested the upholstery on my chairs and recommended the best service for my home. When he was finished, my chairs looked amazing! Tom also took great care with our area rug and bedroom carpet. My neighbor has already asked for a referral. We have used Zerorez in our home in San Jose, CA. Our friends are ready to use your services here.
my technician was good prompt, and on time! All good!
1. PROMPT
2. CLEAN
3, COUTRIOUS
4. QUICK
5. LEAVES OUR FLOORS LOOKING LIKE NEW
Joseph was amazing and so thorough. Been with you for 10+ years and you have a customer for life!
Quick and professional. Cleaned the carpet very well and did not take long to dry.
Mario was great!!!’ Did a wonderful job!!
And the gentleman that cleaned my dryer vent THANK YOU!!!
There is a order after it dries
Good clean services
Great guys that did my service
very efficient. great service by Connor
I tried your service before to be honest I wasn’t going to try it again definitely wasn’t the best, I m glad I did because the guy you sent me this time was a great worker and did amazing job!!! I own several houses send me guy’s like this you’ll have all my business!!!
The person that did my home was professional and caring
Very unprofessional service. Tech got upset because he had to put on booties. I had to reclean my floors again, stains on my floors from the chairs being cleaned
Wry clean without soap and Jordan was onetime and very efficient
Zerorez was on time, communicated effectively, did high quality work, explained the process thoroughly and cleaned up well.
The tile looks like new, and the carpet is amazing. I'm really impressed with the service and will recommend to others.
Luis was professional and informative of the services he would be providing. He answered all my questions and quickly suggested treatment options to better clean the carpet. Luis respected our home and quickly completed his job. Upon completion, Luis walked me through the house and insured our expectations were met. Great Job Luis.
I'm not sure if what the product really is that they use, I understand it's no chemicals and made at there company. It did enhance the carpet from wear tracking appearance and made it smell pleasant.
On the other hand I would not recommend the stain resistant add on for the price and it only took 30 seconds to spray it on the carpet in each room. I have not noticed what it really is doing to help be resistant.
The tech was very friendly and spoke often if all the other options they offer in cleaning rugs and furniture and much more. Time spent was within reason and the clean up was very positive in his respect.
I would do it again in a year as the room charge initially is a reasonable price just not sealant that time.
Friendly, prompt, quick service.
Thorough, professional and great service
Products used on the carpets is excellent. I live that it’s multi purpose and i can use it on our walls and hard floir surfaces.
I especially appreciated the technician, Michelle, who did our cleaning this time. She was knowledgeable and the quality if her cleaning was outstanding.
Always professional and do a good job!
My tech was amazing. He did a wonderful job and was super customer service focused.
The technician was professional, friendly and meticulous in his work. It was a pleasure having him in our house and I appreciated his attention to detail and checking in with me to make sure he was treating the stains correctly and that I was satisfied with the work he did.
He was on time and respectful of my surroundings. All was done with great care, he did a great job and I would have them back to clean my rugs again in the future.
Associate was prompt and efficient. He explained everything very well and was did a great job. Very happy with service.
The guy that came out was very friendly, and he was pretty fast. And the carpets looked 10 times better when he was done.
When I called and made the appointment for Carpet Cleaning, I explained I had two bedrooms of carpet and a closet and an 8 x 10 throw rug. The person told me that they had a special for three rooms and that the throw rug would be considered the third realm when the technicians got here the technician Tommy told me that it’s not the case so instead we spent $100 more instead of what I was quoted. After they clean the 8 x 10 rug, I am sorry to say but it looks worse like maybe they use dirty water? My outdoor cushions that I added onto it were a reasonable price and they came out very clean and I am very happy about them. This is my first time using zero Rez.
Very quick appointment times, reasonable pricing, friendly employees
Send reminders. Give a time frame and the day of call 15 min before arrival. Very pleasant. Put shoe covers on and put up corner savers. Very easy check out and payment. Also received email with receipt.
Mario was the tech that clean my carpets. He was great. He went above and beyond. Did a very good job and was so polite and professional.