Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85071 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 1, 2026 — Rated 9 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Tile and carpets nice and clean following your service

Report a concern   January 1, 2026 — Rated 10 out of 10 by Ed Martensen Zerorez Phoenix
What do you like about our products and services?

Fast and friendly

Report a concern   December 31, 2025 — Rated 9 out of 10 by Tanya Batche Zerorez Phoenix
What do you like about our products and services?

Very nice technician. I think I might be allergic to something that was used

Report a concern   December 31, 2025 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Very professional service, the carpet looked great after the cleaning, and it took less than 6 hours to dry.

Report a concern   December 31, 2025 — Rated 8 out of 10 by S.B. Zerorez Phoenix
What could we do to improve?

I had a front room rug cleaned a 8x10 and it was cleaned very well, but as it dried, it just smelled like dog. The rest of our house was great the stairs, the hallway the bedrooms were wonderful, but the rug then I had paid an extra $60 for to clean was so bad that when our company came over, it hit him like a brick wall. My daughter is allergic to our dogs and we had to roll the rug up and put it outside. Don’t know what happened there, but the dog smell is not gone still it is striking and we have to throw the rug away. We tried leaving it outside for a couple days to air out, but next time I’ll still use your company for the rest of our house, but I’ll just buy a new rug instead of trying to clean it and spend the money on a new rug.

Report a concern   December 31, 2025 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

Everything worked as advertised.

Report a concern   December 31, 2025 — Rated 7 out of 10 by H.S. Zerorez Phoenix
What could we do to improve?

We called earlier and had a few questions prior to our appointment (day before). Asked for a call back - did not receive it.

Had the $129 special… but we only had 400 sq feet total, 2 rooms (didn’t do full rooms), we are in a park model. Only took about 1 hour… definitely expensive and an easy job for cleaner. Should have a park model special… maybe 1/2 the cost!!!

Probably will not use again due to the full cost and time it took - definitely not a good value for us.

Guy who came did the carpets was very good & personable.

Report a concern   December 31, 2025 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

The employees who cleaned our dryer vent were very kind and answered all of our questions. We will definitely be using them again!

Report a concern   December 31, 2025 — Rated 10 out of 10 by Martha Smith Zerorez Phoenix
What do you like about our products and services?

Our carpet looks amazing! Our guy was professional and explained the services we needed well.

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule; the tech, Joseph, was very friendly and knowledgeable

Report a concern   December 31, 2025 — Rated 10 out of 10 by Allen Jackson Zerorez Phoenix
What do you like about our products and services?

The work is excellent. Zeke's work was very efficient in getting our carpets cleaned.

Allen

Report a concern   December 30, 2025 — Rated 10 out of 10 by Mark Ryan Zerorez Phoenix
What do you like about our products and services?

Very prepared, and polite employees. The process was explained clearly by Creed. He carefully entered our house with equipment without any damage to doors or walls. His willingness to answer any questions and friendly conversation was appreciated.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Betty Veit Zerorez Phoenix
What do you like about our products and services?

Wonderful carpet cleaning products along with their carpet cleaning tech (Calvin)! Exceptional service and reasonably priced.

Report a concern   December 30, 2025 — Rated 8 out of 10 by D.K. Zerorez Phoenix
What could we do to improve?

Everything went well, no suggestions for improvements

Report a concern   December 30, 2025 — Rated 10 out of 10 by Doug Grove Zerorez Phoenix
What do you like about our products and services?

Very professional from making the appointment to communication regarding technician arrival. Technician was courteous, knowledgeable and very skilled. He took extra care not to damage anything in the house and did an excellent job cleaning our carpets.

Report a concern   December 30, 2025 — Rated 9 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

It is easy to schedule an appointment. Current technician was very pleasant and courteous.
The carpets were well cleaned and smelled fresh.

Report a concern   December 30, 2025 — Rated 0 out of 10 by T.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The provider arrived about an hour later than the appointment window then rushed through the job stating that he still had another job to get to that day. Rudely told me that my house was small and it only needed an hour to complete. The entryway tile was skipped. Stains that were visible next to the couch were not addressed as they were partially under the couch. Minimal effort was given to areas of the kitchen grout that needed extra attention. Was told those areas would not come clean. I had to clean these areas on my own. Corners of walls were scuffed which was obvious because the walls were freshly painted a week prior. $448 for an hour of work seemed excessive. If I am paying a premium price, I expect premium service.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Joelle Teixeira Zerorez Phoenix
What do you like about our products and services?

Ben was great the chair looked brand new.

Report a concern   December 30, 2025 — Rated 9 out of 10 by A.N. Zerorez Phoenix
What do you like about our products and services?

Quality work, and nice technicians.

Report a concern   December 29, 2025 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Great customer service very satisfied with the services that were delivered

Report a concern   December 29, 2025 — Rated 9 out of 10 by Mary Stevens Zerorez Phoenix
What do you like about our products and services?

Honesty

Report a concern   December 29, 2025 — Rated 10 out of 10 by V.M. Zerorez Phoenix
What do you like about our products and services?

Carpets are clean and fresh smelling without any residues. The service is always excellent with technicians who are friendly, professional and explain everything they do and find with the carpets. Our technician, Enrique, was especially thorough and did a great job for us!

Report a concern   December 28, 2025 — Rated 0 out of 10 by L.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First I had to pay extra because the 5 rooms plus extra closet and stairs was not put down when i called and scheduled the appointment. I also confirmed towards the end of my call we got the 3 rooms special , stairs, loft and down stairs living room and closet and they confirmed that. When kids came he had to charge me the 5 room. I was not happy, and not happy how the carpet looked , they were worst then it was more stains came out and it looks black. I did my own carpets monthly while I lived here and they came out cleaner. But I am moving out I had to get a professional carpet cleaner to come out and was not satisfied.

Report a concern   December 28, 2025 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Service was great. Technician was timely and he thoroughly cleaned the carpet areas requested.
No extra service fees. Cost was exactly the same as what we signed up for when making the online appointment. Thank you Joseph for a job well done.

R. Last name removed
Sun Lakes, AZ 85248

Report a concern   December 28, 2025 — Rated 10 out of 10 by Fanny Musto Zerorez Phoenix
What do you like about our products and services?

Our tech Jordan was here when he said he would be and did an excellent job! We were very satisfied with the outcome. Thank you!

Report a concern   December 28, 2025 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

David did a great job on our carpets yesterday! They look so much better!

Report a concern   December 28, 2025 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Professional team and always great results!

Report a concern   December 28, 2025 — Rated 10 out of 10 by Kandace J Ricotta Zerorez Phoenix
What do you like about our products and services?

Ryan was very professional, knowledgeable and friendly. He did a fine job on the dark footprint spots we had on our relatively new carpet!

Report a concern   December 28, 2025 — Rated 10 out of 10 by Ken Herout Zerorez Phoenix
What do you like about our products and services?

He was super friendly, on time, professional! He went right to work explained what he was doing and completed the job! In believes that the next time we need these services we will be calling you back!

Report a concern   December 27, 2025 — Rated 10 out of 10 by Dora Hernandez Zerorez Phoenix
What do you like about our products and services?

I like that my carpet wasn't crunchy afterwards. It feels very clean. There were two major stains, vomit and puppy pee, and they were cleaned.
I would have had my tile cleaned, but it was out of my price range. I will use Zerorez again as needed.


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