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based on 86260 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
He did a super job
and very efficient
The service man worked very hard for three hours. I think the carpets are very clean, all spots removed. I do feel it was rather wet for many hours, but I am satisfied with the results.
great service
Professional 👍
The team was friendly, informative and on time. They did an excellent job on our old, dirty carpets. Their price was reasonable and as quoted. We are very pleased and would recommend them to anyone needing their carpets cleaned.
I like the job that was done to my carpets. However I wouldn't have chose Zerorez if I had been aware of the drying time.
Your service technician kept us informed about arrival time, was very courteous, was extremely neat and considerate of our furniture, was efficient in completing the job and did an excellent job of cleaning up once the job was complete.
The main thing is no shampoo is used on the carpet, only water. The carpets are left damp but dry very quickly and the service is always very professional and timely.
The couch looks darker and dirtier than before it was cleaned. It’s completely dry today as it’s been one day and there are dark mark lines all over it appearing more dirty than before. The cleaning technician did a good job on the carpet as we got that cleaned as well. He was a younger man and was talking on the phone the whole time he was cleaning through his ear bud. Since the machinery is loud he was talking loud. I work from home and was understanding the machine would be loud but the personal conversations being held the whole two hours were a bit much.
I appreciate how Anthony listened to my concerns and gave me honest answers. He was professional and kind. He don’t rush the job and he did a nice nice job on my carpets.
I bought a 30 year old house and wanted to have the ducts cleaned. Having had favorable experience with Zerorez for carpet cleaning in the past, I was happy to learn it also provided duct cleaning. The representative mentioned they also clean dryer vents, and I took them up on this as well.
I was fortunate to have the crew of Trayvon and Jonathan. They were prompt and efficient. I usually do not go for upselling, but Trayvon approached me about adding a Zerorez- branded whole house air infiltration system. He was very low key in his approach, and gave me plenty of time to research it while the service was performed. My research confirmed it was a good product for a reasonable price and that this was the time to do it - when the ducts were clean again. So I opted for the air filtration as well.
The crew resolved a bit of a problem with an air return cover and also cleaned my exhaust fans.
Zerorez employees continue to impress me. The company must have a tremendous culture.
Great service and results
Technician very willing to meet my request for each room. Carpet looks nice after cleaning.
Quick easy and affordable. Not much interference with your life while they work.
Our technician, Joseph, did an excellent job. He was friendly, thorough and efficient. We’ve used Zerorez several times. All good.
I love the fact that the cleaning solution is water. This last time we had the grout sealed on our tile floors, so there was a little bit of odor after that, but it dissipated as soon as it was dry.
Creed from zerorez came to my house and cleaned my carpets. He did a beautiful job. He was thorough and knowledgeable and courteous and answered all my questions. He left my carpets looking brand new.
The team that came to our house did an outstanding job. They also gave me an idea of things that they could do that were in addition to what they were doing. I want this tea every time Zeroez comes to our house!
The guy who did the work was very knowledgeable friendly honest and fast!
The tech was very nice and was very efficient. Carpet dried fast and was very soft after not crunchy like with other carpet cleaners! would definitely recommend.
good carpet cleaning
Ezekiel did a great job getting the stains out of the carpets and the dirt from the traffic areas! Our carpet is 10 years old and looks new. Thanks Ezekiel. See you again next time.
First name removed
The technician Kyung was very thorough and took the time to explain the process to us . The floors looked great when he was finished. Excellent job at a reasonable price.
We are extremely happy with Zero Rez. They performed a miracle on cleaning our carpet where our dog had been sick. It looks like new. We have used Zero Rez several times in the past. The tech has always been pleasant and easy to work with. I have already recommended your company today and our carpets were done yesterday. Thank you for all your hard work.
June Kelsey
We loved Zach!
It was very easy to book and when an issue came up with the day of my carpet appointment it was easy to change since it was not due to my schedule.
Excellent Customer Service. Quality work.
The carpet cleaning brought the clean back to my carpets.
The air vent guys were great. On the carpet cleaning side, Dodger was nice, but the work... Not so nice. We've used you guys a bunch. The best times were with that one lady who we were able to request over and over, she was superb. The last time was not good, and this time was not any better. We just keep rolling the dice each time we request carpet cleaning. The carpets were wet when Dodger left, understandable in all fairness, but they still had wet spots this morning. With bare feet, the carpet feels soapy, waxy, as if there is still something on it. It actually feels gross and I'm sorry to say that because Dodger was nice. It looked like he applied the water/soap heavily but did not suck up enough of it, and now we have these greasy feeling carpets that our kids are playing on. If you can fix this, send a very experienced tech to re-do, that would be great. If not, we need to find a new service.

The technician was very friendly and thorough!