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based on 87016 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very responsive; friendly; reasonable prices
Very friendly service and my floors look amazing!!!
The people that come out are always so kind and polite. They go out of their way to make you feel comfortable and they don’t try to upscale you.
We so appreciated the thoroughness of the team! Chris was outstanding helping my mom and making her carpets clean and safe. He completely understood my mom’s fixed income and helped us do what was most important! Thank you Chris England!
The techs were very efficient, reliable, and professional! We appreciate them.
Happy with the job Zac did with cleaning and applying protector to my carpets. Nice to have clean carpets and no chemical smell. Zac was professional and pleasant. Thanks.
easy to work with, on time, good job
I needed someone to lay my head and they were very nice to me at 3:00 I am where you going to get in the morning
Non-toxic Cleaning, and making the carpets look brand new.
Used AI bot to schedule an appointment. Received excellent customer service.
The guys were early they came in. They did a great job. Chris explained everything to me. I was very happy. They cleaned up. Excellent job.
I had one guy was really nice but the second one was very rude. Made me feel I am horrible person because I am on a budget
Great services, professional and communicative.
the employee was very freindly , took his time and did a good job we were pleased with the service
Service was amazing ! Jason came out and cleaned our carpet. He did an amazing job I highly recommend this place. They were the first company I called for a quote and couldn’t pass up on the amazing rate and customer service.
Extremely knowledgeable technician. Very thorough job.
Quality. Professional. Fair Price.
Very professional and great product.
On time, job well done.
Zerorez was quick and easy to schedule with! We had a very unique property we needed help with and they were extremely accommodating. Michelle had great communication and went above and beyond to make sure the floors looked amazing! Absolutely recommend and will be using again!
Our carpets look amazing! The tech took the time to get the problem areas taken care of. It’s nice to know you pay for services that actually happen!
First, the “technician” started by looking at my 3 rooms of carpet, which is 6 years old, being cleaned above 2ce a year, and it’s only me living here. It needed the traffic patterns cleaned. He started off telling me he probably can’t get it very clean and didn’t want me to”waste my money” or be disappointed! Seriously?! That immediately made me upset, so i asked don’t they normally spray a prespot first? The. He told me it would be an extra $25/per spot!! 🤦🏻♀️. I was so upset I told him to just do the normal cleaning special (3 rooms/$99) since I already prepped my rooms. Well, he must have called his boss, because he came back in and I saw him spray. Anyway, when he was done my carpets did all look very good, and I was happy with the job (even left him a tip). However, I did tell him “see I knew you could do it!), and he responded he didn’t want to disappoint me. I told him to try being more positive to the customer up front so they aren’t mad to start off!
I think I’ll just go back to Stanley Steemer!
On time. Efficient. Concerned about doing it to my satisfaction.
Issac did a great job cleaning our carpets. He was very polite and informative.
The technician left a large paint chip in my wall. I have a call in to discuss the damage.
Great execution and great service.
Very clean, no residue great tech and service
The work done was exceptional. The representative was on time, took the necessary extra steps, and completed the cleaning with the customer satisfaction as a top priority.
I have been using Zerorez for over 15 years. Last year I had a really bad technician and said I would not use them again. After 14 months I decided to give them another chance. My technician, Anthony T., called and said he could be here in fifteen minutes. He was polite, extremely professional and friendly. He did a great job. It's employees like Anthony that keep businesses going. I hope Zerorez appreciates his dedication.
Courteous and professional team members. DJ did a great job of explaining the process, got to work and was done quickly. He took time to answer my questions.