Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85154 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 7, 2024 — Rated 10 out of 10 by Michael Clark Zerorez Phoenix
What do you like about our products and services?

Reliable and excellent work’

Report a concern   April 7, 2024 — Rated 10 out of 10 by Gayle Barker Zerorez Phoenix
What do you like about our products and services?

All

Report a concern   April 7, 2024 — Rated 10 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

Good deals!

Report a concern   April 7, 2024 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

The carpet looks great!!

Report a concern   April 7, 2024 — Rated 0 out of 10 by L.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When I booked the rug cleaning I mentioned some pet stains. When our technician came out, it took him 10 minutes to clean the rug. I told him I felt like there was no difference than before he cleaned it. It was still matted down. He said if it’s been walked on, then that’s how it’s going to look. I cleaned it with a hand held and it looked cleaner than it did yesterday. So instead of giving it another pass, he raked it. I asked him about the stains on the backing from the dog urine. He said the rug would have to be dipped for that to come out and that’s about $500. By this time, I. was over it. The rug still looks like it did before it was cleaned and it smells.

Report a concern   April 7, 2024 — Rated 9 out of 10 by Teresa Miranda Zerorez Phoenix
What do you like about our products and services?

friendly

Report a concern   April 7, 2024 — Rated 10 out of 10 by Lorie Price Zerorez Phoenix
What do you like about our products and services?

Did a great job, carpet looks like new.

Report a concern   April 7, 2024 — Rated 10 out of 10 by Pam Rossman Zerorez Phoenix
What do you like about our products and services?

The people who have gone out to clean our carpets have been professional, polite and informative. Brenden was exceptional. I like how the carpet dries and looks new. No crunchy rugs with zerorez.

Report a concern   April 7, 2024 — Rated 0 out of 10 by M.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There was a miscommunication in the cost of the treatment for pet stains. I was told the cost would be an additional $75 for a gallon. I agreed to that. We determined there were 4 stains that needed treating. The technician was working on the stains and then informed me he had already used 3 gallons! I told him I had agreed to 1 gallon and questioned whether I now had to pay for 3? At the end of the cleaning, sure enough, what should have cost me $195 now was $345!. My carpets were extremely wet and took 2 days before they were dry. I called the office the next morning and shared my experience. I was told I would get a call back and I am still waiting for that call back.

Report a concern   April 7, 2024 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

He arrived at our agreed time. Was efficient - did a great job.

Report a concern   April 6, 2024 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   April 6, 2024 — Rated 10 out of 10 by Jim Prescott Zerorez Phoenix
What do you like about our products and services?

Price and service

Report a concern   April 6, 2024 — Rated 10 out of 10 by Heather Marking Zerorez Phoenix
What do you like about our products and services?

simply the best!!!!

Report a concern   April 6, 2024 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

You techs were friendly and did an amazing job.

Report a concern   April 6, 2024 — Rated 10 out of 10 by Joe Russo Zerorez Phoenix
What do you like about our products and services?

It’s the best quality carpet cleaners !!

Report a concern   April 6, 2024 — Rated 10 out of 10 by Kenwyn Thomas Zerorez Phoenix
What do you like about our products and services?

Professional n fast.. always quality service

Report a concern   April 6, 2024 — Rated 10 out of 10 by Roberta Schmidt Zerorez Phoenix
What do you like about our products and services?

Our tech was Ryan. He was very polite, professional, conscientious, and hard working .

Ryan was on time and did a terrific job on our carpets.

We will be sure to request him next year.

B. Schmidt - Glendale, AZ

Report a concern   April 6, 2024 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Service was prompt, thorough, and affordable. Technician was knowledgeable, professional, and friendly. He was training a new employee and had a great demeanor. The trainee did an excellent job, and also had a great personality. I’m very happy with the job they did cleaning my couch.

Report a concern   April 6, 2024 — Rated 5 out of 10 by L.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet cleaning was done well but there wasn’t even the slightest attempt by the technician to wipe up the amounts of water left on the floor outside both bedrooms by the hoses.

Report a concern   April 6, 2024 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

They were here on time, friendly& did an excellent job! Thank you!

Report a concern   April 6, 2024 — Rated 10 out of 10 by Anita Baptiste Zerorez Phoenix
What do you like about our products and services?

Zero Rez came to my house and my carpet in my living room were terrible in my travel spots. I am handicap and it is really hard for me to use the carpet cleaner so I called Zero Rez because my son told me if anyone can get it clean they can. I realized with the dark areas they would not be back to new but I was hoping for at least better. After they were done it looked better than I could ever imagine! The young man who came took his time and did a wonderful job! I will definitely be back. Thank You for a great experience!

Report a concern   April 6, 2024 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable technician
Good results

Report a concern   April 6, 2024 — Rated 9 out of 10 by Gilbert Ward Zerorez Phoenix
What do you like about our products and services?

The technician and my carpet is clean 👌.

Report a concern   April 6, 2024 — Rated 10 out of 10 by S.Q. Zerorez Phoenix
What do you like about our products and services?

Technician's did a great job. They were professional and respectful.

Report a concern   April 6, 2024 — Rated 10 out of 10 by Bradley Knudson Zerorez Phoenix
What do you like about our products and services?

Timely, thorough, and courteous service!!

Report a concern   April 5, 2024 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Pleasant technician did a great job. The carpet looks good and I like the idea of no soap residue.

Report a concern   April 5, 2024 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Because you're the best

Report a concern   April 5, 2024 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I’m always happy with how my carpet looks. And all the technicians who have come to my house have been friendly and professional. Skylar cleaned my carpet yesterday and did an awesome job.

Report a concern   April 5, 2024 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

We have had Zerorez clean our carpet for about the last four or five years and they always do an excellent job!

Report a concern   April 5, 2024 — Rated 9 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Less time. No mess


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