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based on 85153 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the technician was amazing, honest,
and communicative.
Zerorez is always professional. Their two man team always works well together and gets the job done quickly. Carpets dried pretty quick this time and are soft, not crunchy like some cleaners.
Joachim came promptly on time and diligently worked till our carpets were cleaned and protected from future stains/dirt. No harsh cleansers were used. Thanks again!
The young man who did our last two cleanings was good and efficient. Explained everything well! Jesse S
Very prompt arrival and the technician quickly assessed our needs. He completed the job and we were pleased with a job well done!
I like the fact you don't use chemicals on the carpet and the techs have always done a really good job.
However, when the techs came to do the ducts last week their vehicle left large oil spots on my driveway and when the tech came yesterday to do half of the carpet in my house (I have carpet everywhere), their vehicle also left oil spots.. When the techs come next Tuesday to finish the other half of the carpet, I am going to have to request that they park in the street so I don't have any more oil spots in my driveway which I was unable to get up with oil/grease remover.
The Air Duct cleaning was amazing! Such great customer service! Seth and Luis were awesome!
Carpet is now clean!
The technician is knowledgeable and efficient. He is careful and efficient as he works with the equipment. I like that my carpet is not soaked and left spotlessly clean.
Technician was on time and notified me ahead of his ETA. He was very polite and listened to my requests and concerns. The carpet cleaning was excellent and the stone and grout cleaning was pretty amazing. The carpet wasn’t super wet after cleaning and dried in a couple of hours.
My husband and I moved all the larger furniture.
It was worth the effort.
First of all I was under the impression I would have three rooms of carpet cleaned for $135.00. The technician did a poor job and left certain areas of two rooms of carpet untouched. In the past I have used Zerorez but was always surprised to learn that there were upcharges fr everything. We have now used your service at least 6 times in the past 8 months. No discount for being a returning customer, no discount for the upcharges for previous services. I thought customer satisfaction was something you held high regard for. After this cleaning I know this is not the case.
The technician was very informative. The job was very well done
The carpet and tile look amazing and no chemical smell.
We are very happy with the technician.
Didn’t take much time to clean the carpets. No water residue and smelled good. Took no time to dry. Brought the nap on the carpet right up. Cleaner wast very efficient and pleasant. Will have you again.
No toxic chemicals.
Service was fast and efficient.
friendly and great job done
First name removed who came out to our house was very knowledgeable and super helpful. Did an amazing job on our carpet and would definitely recommend you guys again.
Tech was professional and polite, arrived in the specified service window, explained what he was going to do, provided me with the pricing for the 3 rooms, put up the wet floor markers, did the work efficiently and in good time and was finished and departed with everything in good order.
Great Service. Our floors look like new.
Great job, great service. Highly recommend Zerorez
Easy to schedule. Friendly workers.
The lifter tore up the fibers of the wool area rug…. The spots did not come out. I was told they were permanent which I don’t believe because it has always cleaned perfectly by another company. The closet is not clean either! I will not use Zerorez again….. I will say the guys were very kind….but no tip for that service
My service person, Cassie, was very courteous and thorough,doing a perfect job.
There was no smell other than clean unscented fragrance.
Rugs looked like new.
Our Service Tech was extremely helpful and thorough. Thanks very much!
On time, everything is left very clean. We don’t feel that there is a lot of soap buildup.
The technician understood the assignment. Carpet looks new again.
The employees were very professional, polite and efficient.
Johnathan was very professional and seemed to take pride in his service and work! We would have him back for our next service.
The associate, Ryan, was outstanding! He was efficient and explained everything he was doing. Made some suggestions that were needed. The process was great and the product was great, but he was the one who sold us.