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based on 84400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet still looks dirty
Honor your word. I was told I'd receive a refund and never got it. Customer service isn't great. 1
Good service
Colon was very Professional. Explained everything before starting.
I like how the carpet looks and feels.
Good for the environment and they do a great job
The tile and grout came out great! Very happy with the outcome. Thank you
The technician was very nice and did an excellent job cleaning my carpet!
Great job and kind service
It works!
Your tech person was very friendly and knowledgeable and explained the process to my wife and I. It was evident that he took pride in his work and was very thorough.
Your people are courteous and efficient. They do a very good job.
Great service!
Your tech left his brush here, when he was doing a GREAT job. Next time I need work done I will call you!!!!
Can you check your phone, I tried to call you and my phone went comatose while on HOLD with you. I do not know if it was my phone or yours.
I used Zerrez for the first time. I am very satisfied with the service they gave me.
The technician was very good. I was disappointed because I was called by the office, asking if the technician could arrive 1 1/2 hours early due to a cancellation. So I returned home and waited. The technician showed up 30 minutes later than I had been told and no one called to say he would be late. I called the office but was on hold for so long that I finally hung up. That's not great customer service.
Once here, the technician did a very good job.
The carpets didn’t quite clean up as I anticipated that they would.
Came on time. Gave a heads up as to time frame and arrival. Did a good job cleaning my items. Was communicative, polite, tidy.
The tech was 100% professional. We feel like the carpet wasn't vacuumed in the corners enough on the stairs. We just moved in and I hear you guys being reccomended on the radio every day and by other Military friends but I just feel like the carpets aren't much cleaner. We just moved into this house and I can't stand dog hair. I was REALLY hoping that was going to go away.
No soap suds left to attract dirt
Tommy was so professional and did a wonderful job cleaning my rugs and couches.
Explained everything, fast ,clean, friendly
Easy to schedule and I got an immediate appointment! The selection and prices were easily available on the invoice and the price did not change once the appointment was completed! The carpet and tile cleaning turned out exceptionally well. The gentleman that performed the service was very professional and courteous. He took the time to explain the process before, during and after the work was done. I am a very satisfied customer!
The service gentleman was great. He explained how & why he did the procedure ( s ) before doing them. Very courteous, truly cared in the work he was doing. The next time I use Zerorez I would like the same man. Wonderful.
Chris was extremely pleasent to deal with and did a fantastic job on the carpet and tile
Our carpets are very clean and sanitary. The technician was quick and professional.
Your cleaning methods are amazing. No residue. No harsh chemicals. Wonderful employees. Easy to schedule
The carpets and couch turned out great. Matthew was an exemplary cleaner.
The Man running the shampooer went to fast on carpet. Carpet didn't look cleaned very well
Service was quick and reliable!
They were on time, and did an excellent job cleaning my carpets. I love that the carpets don't dry stiff and crusty, like other with cleaners.