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based on 84400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had the carpet cleaning service with an added topical biological treatment to help remove pet odor and any possible "accidents" that may have occurred with indoor residing pets. The service technician, Robert, was very professional and forthright in suggesting the BioTreatment for further protection of the carpet fibers and how this can decontaminate the fibers and kill off any bacteria that cause odors. Robert was happy to answer any questions I had and seemed to possess a lot of knowledge on carpet cleaning, which I find highly qualitative when receiving a service. He offered additional suggested services for the protection of the carpet, which I may consider at another time.
I was charged for a room that was not cleaned. Instead of getting my card credited I got store credit. If I would have gotten my card credited like I should have, I would have given a 10.
Always great service! Thank you!
the young lady that came to our home, did an absolute great job.
she worked with us, as we had furniture to still move, do too us receiving a call from your dispatch, of the ability to arrive 1.5 hours early. as we already had one room cleared out, she started with and before she finished, we had another room ready for her to start. long story short, I had to make this young lady take a 5 min break and get a drink of water. she just showed us total commitment and respect the entire time and also did a great job.
thank you.
The floors looked unclean after cleaning. The grout in my newly purchased is still black.
Another 0rez worker came to evaluate and offered to color the grout for $2000.
Nope
Sean, did an amazing job cleaning our carpets !
Carpets look great. Our tech took time to do the job right.
Your advertisements claim no residues that cause 'crunchy' carpets, but after letting our carpet dry for 24 hours, you can almost 'hear' the carpet when you walk on it! We're satisfied with the cleanliness, and Eric, our technician was very professional and courteous, but the "hard" carpet as a result is not what we expected.
Quick and efficient
I have considered replacing this carpet because it's 11+ year old and is pretty discolored and worn in the areas not covered by rugs. This is the second time I've used Zerorez and BOTH times the carpet has looked so much better that I've decided not to replace the carpet just yet.
Hands down the best carpet cleaning service I've ever used and I will DEFINITELY be using them time and time again for every residence.
Very good job !
Easy to schedule, employee who showed up was on time and professionally dressed. Finished up all rooms in a timely manner. Even gave us shoe covers to wear if we needed them!
Scheduling and service was great.
The carpet doesn't get stiff looking or feeling after it is cleaned.
Smells phenomenal / very transparent / had little guards that protect their equipment(hoses) from rubbing your walls / friendly staff / quick and professional
Very polite and professional and did a great job. Will hire again.
Person that came out to do the work was very professional did a great cleanup and rug.
Robert did a great job! Thank you!
The employees are also so friendly and polite. Trey was wonderful!
Great product. Floors look great. Friendly staff member
Dependable to be on time
Very quick pilite
The professionalism, wonderful cleaning of the carpets, I was very pleased with the over all experience, this was our 2 time having ZeroRez.
Cindy
The technician was on time and did an excellent job cleaning the carpets in the three rooms that needed it. Will have Zerorez come back in the future.
Eric was very professional and knowledgeable and did a fantastic job.
Carpets are always clean and service is prompt, professional, and good value!
They don’t sugarcoat anything they’re very fun and tell you the way it is.
Well Cody did an outstanding JOB. Love his attention to detail.
However your schedualing dept. is lacking. When I schedualed this appointment I was told 8am to 10 am I realize that I added extra rooms. this the kciker the person I spoke with did not inform me that the time would change. so at 5 pm the day before when you texted me and let me know He would be here at 12 to 2 I was ticked off. I had to reschedual my whole day My clients were not real thrilled nor was I.
Now I say this because this happened the last 2 times I used you guys. the first time I requested CODY and you sent me someone else.
2nd time you sent another person and he was high. I had requested Cody then too. If your service providers were not as good at their job and your system was not as good as it is, I would use a different company. The whole reason I started using You was because of CODY.
So I suggest stepping up the game in your schedualling dept.
professional, carpets were cleaned good.
My carpets look better, but they aren't completely clean. There are some spots that were missed and I wish they were worked on a little more.
I was told to do 3 rooms and my living room rug would take over an hour and a half and he was only here for 45 minutes and I think a little more time to work on specific spots would have been needed.