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based on 86299 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had 2 good workers and took care of Jodie’s
Everyone was very friendly and easy to work with. They were on time and did what they said they would do.
Excellent service
Zerorez does a very good cleaning job on carpets . I especially like that the carpets dry quickly. Unfortunate, months ago I was very disappointed with the upholstery cleaning. I had two sofas ‘cleaned’ and not only did I not notice a brighter fabric but the dirt settled in the areas where the cording wrapped around the cushions.
The quality of cleaning products that actually cleans from the bottom up. My carpets don’t stay soggy, smelly or crunchy after cleaning like they are left by other companies. My carpets are currently over 10 yrs old but after Zerorez cleans them, they are brought back life.
For some reason y carpet doesn’t clean up in black areas. Wish it could.
They were quick and professional and my 20 year old carpet looks great
Quick, efficient, friendly service, not pushy salesman, reasonable prices, outstanding results, booking process was simple, on time and as estimated, will definitely call in a year for another service!
Kyle was very helpful -- did a great job.
I requested a specific time range based on our schedule of 3-5 PM. Starting at 10 AM, I was contacted by a Zerorez employee asking to move my appointment up. I declined. At 12, another employee again asked to come over immediately. This was not possible based on our schedule. At 2:05, a 3rd employee called and then texted to say they were 20 minutes out. I told them our appointment window was from 3-5 and they cannot start before then. I was then told I would have to reschedule my appointment to the next day because I "declined for the 2nd time today". I declined three attempts to start before a scheduled appointment for a reason - we sold our home and had to have it cleaned, and the cleaners were booked immediately before Zerorez. What is the point of having an appointment window if I will be threatened and harassed all day to move up an appointment time set weeks in advance..?
Is this how you treat customers that book a 3-5 window because they have to leave work early, too...?
I’ve had zerorez do my carpets before, but this time the closets were super wet and got very crunchy after 2 days of fans on them. The carpet is also wrinkled in my closet and it wasn’t prior. I had a cream chair cleaned and the arm was super dirty after it was cleaned. It wasn’t very dirty before cleaning
Your tech was fantastic !! thanks
Service extremely professional! Prompt and respectful of my home while he shampooed sectional sofa, large chair and ottoman, cleaned and sealed travertine tile in both bathrooms. Very satisfied with the quality of work and I have high standards! Will certainly schedule again next year! Great company!
Great customer service. The carpet and tile look amazing!
No residue left on carpet
Everything about the service went as expected. On time, efficient, professional,. I am a regular with them.
It's consistent.
the techs took extra time to ensure they got carpet stains out.
Joachim did an amazing job cleaning the entire house tile & grout. Just as with the carpet cleaning eight months ago, he went above & beyond to ensure the very stained grout was clean. He exceeded our expectations.
The next job after summer will br another carpet cleaning and cleaning various upholstery. We are sold on Zerorez!
Courteous employees
Great Techs
Your excellent workmanship and service at a fair price. Thank you again!
Very professional
The young man who cleaned our carpets was courteous and did a very good job of cleaning our carpets.
The last 3 times over the years we have asked for service, we have had to call for reservice. This last time when I called to report the lighter colored large spots left after cleaning, Zerorez asked me for a 3rd time if I spilled something there! Sick of the cost, sick of having to call to have them come back to clean up their mess! The techs are very nice, it is the inability to get it right the first time that makes it not worth it.
Did a very good job.
Efficiency, thoroughness., professional
Skylar was the best! I will ask for him in the future.
Jacob was so friendly and professional. The window was 8am-10am and I was so grateful he called at 7:50am to say he was on the way. He worked thoroughly but swiftly and was respectful of our home. He let us know a protectant would protect the rug so we added that on and he took care of it. Everything about the service was professional, courteous and pleasant. The cost was also pretty reasonable. I will recommend to any who mention needing services like those that you offer.
I used Zero Rez this week after becoming increasingly dissatisfied with a competitor's cleaning. With Zero Rez, my carpets were practically dry by the end of the day. With the competitor, my carpets were wet for a couple days afterwards. In addition, my carpets look fabulous. I will definitely use Zero Rez again.