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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hayden was awesome!
I appreciate the commitment to quality. Thank you for the follow up service.
The friendliness and professionalism of the staff.
Showed up on time. Completed at thorough walk thru and estimate. Informed me when gum was found in the carpet. Finished the work in a timely manner.
They took care of all my spots and left the carpets looking great!
Travis was very good.
They work great and get the toughest stains out.
It's the right way to clean.
Professional staff, quick, prompt, they do a great job and can always be counted on.
That the carpets look so amazing when they are done!!
Professional service & good work. The service tech, Tyrone Winston did a great job, very knowledgeable & detailed. Very prompt & respectful, defiantly a good ambassador for the company. Promoted products and services but was not pushy.
However one note..... in 15 years I have never been charged additional for the bathroom in the master bedroom. Including prior visits by your company.... $24 additional seems a little bit like nickel and dime your customer. Considering one bedroom is 12 x 12 and had furniture in it.
Area rug was cleaned still smells really strongly like dog. We also spent an unplanned $230 (?) To have our couch cleaned. It looks great but a couple of our throw pillows smell really bad. We thought the smell would improve after "airing out" but they don't.
Service tec was on time and polite he also took the time to explain to me what the service intaled.The job took about hour half for 3 rooms.Thank You Zerorez.
You do a good job. Techs are competent and courteous. Price is competitive.
Responsiveness and timeliness of service
Very professional, great quality product, arrived on time, and went above and beyond to make sure we were happy with the service.
pricing...u are double ur competitors
Upfront w/service costs, scheduling of work protocols & heads up before service agent arrived...Jonathan did an outstanding job on my condo...very efficient, zero wasted motion, courteous w/great attitude...
Workers are always very professional and work hard.
overall great
no chemicals
The professional service.
quit trying to upsell
Easy-Peasy. Quick, professional, good job.
My carpet was VERY VERY dirty. I had other carpet cleaners come in and clean it and the stains were back with in a few days. So far it has been foru days and the carpet still looks really clean. Thank you to Robert who done a really good job on my carpet. Now my grand kids can crawl and scoot around and not be so dirty... Thanks ZEROREZ!!!!@
They called me that morning to let me know they would be there in 15 minute, they were on time. He covered his shoes, was extremely polite and efficient and did a good job of cleaning my carpet. I certainly would have them again to clean my carpet.
Arlene Trcy
English speaking and dressed like a professional (didn't show up in board shorts!).
My carpet got very clean with minimal drying time required.
No crunchy carpets!
How clean it is and it does not leave any heavy duty wetness. The technician was polite, friendly, and very professional. He was very helpful and talked with us to let us know what he was doing every step of the way. I couldn't ask for better service.