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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, knowledgeable about what he was doing, did a great job.
Our Service Tech was professional and polite. He ensured we were pleased with the service before leaving. I really like how the carpets look.
Great customer service over the phone and at our home. We had our tile and carpet cleaned throughout the house. Results were fantastic, we will definitely use Zerorez again.
Easy to make appt., tech on time, tech professional and personable,tech did great job. My carpets look great and I am happy with their services.
The details in completion
Very clean and explained everything perfectly.
We will use again in the future.
Responsive to a tight schedule. The technician explains the process and possible side effects. Pricing discussed before service performed. Technician was knowledgeable.
I really liked how clean my carpet looked and how quickly it dried. The technician James Chase was thorough in explaining all the was being done and the cleaning method.He also informed me of the cost so that there was no misunderstanding in what the total would be. He made sure that I was happy in the way the carpet looked after he was done with each room and was very professional.
Thank You,
Name removed
Service technician was very pleasant and walked me through everything.
I have been pleased with the quality of the services provided by Zerorez and the office and field staff are very helpful and well informed
My carpet looks great...so whatever you use must work.
The carpets came out perfect and I don't feel like there was any residues left. I would highly recommended them and will be reusing them as needed.
There was no oder after cleaning the carpets, as I thought there would be since no chemicals were used. The carpets look great the service was fast and quick drying. They allowed me to pay over the phone since I was not here. When they said they would call they did... Overall I was. 120% happy and would use u all again...
Our service tech, Brian, arrived on time, explained the process thoroughly, gave us an estimate & once OK'd he went to work. Neither our tile or carpets had been deep cleaned for 16+ years yet Brian brought them back to almost new condition. My wife and I are pleased with Zerorez & will definitely recommend them to those we come in contact with.
No chemicals. People helpful.
I do have an observation concerning my area rug that was cleaned. Cleaning was ok, however, I was told it would take 2-3 days. When I called Z I was told that it would be a week or two. Maybe I misunderstood the tech, but just saying.
The service was scheduled promptly and the staff was courteous. Luis, the technician, arrived on time and did an efficient cleaning on 3 rooms of carpet, a sectional and an area rug. He ended the service call with a quick run down of what he did and if there were any issues still pending. I will call Zerorez again.
Kevin Randolph worked very hard and was very attentive to details.
No soap
Professional service and the carpets look great!
The cleaner did an excellent job except for one bathroom, other than that he was great. The service was very good and we would use you again.
We had a high traffic area in a hallway that was of some concern. It cleaned up really nice, and looks perfect. Technician (Kevin) was on time and did a good job. Thank you
Quality product and quality techs. My only disappointment is the price.
Friendly and efficient.
How quickly it took to clean my carpets and wonderful they look now.
Cost was reasonable, it was easy to make an appointment
Friendly service. Nice technicians. No odor to
cleaner. Looks nice.
I love that the cleaning process you use is green and doesn't use harsh chemicals. Also, James was absolutely wonderful- nice, hard-working, and professional. We would definitely use this company again.
We weren't 100% happy with our last service. We have traffic stains in one bedroom. We've been long time customers and there has never been an issue removing the stains. However, this time we were told that it's carpet damage and there's nothing that can be done to clean it. Since we've never heard this before, we're not really sure if we should believe it. So now, we have a carpet that's not completely clean.
I was happy with the product. Everything looks like new. Johnathan was a very nice, hard working man.
Came as promised, did work as promised