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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people were friendly, prompt, and efficient.
Troy did a great job and was very personable.
Quick, professional and carpet look great.
A very nice man named Scott came to our home to clean our carpets. He was very polite and very professional. He did a very good job. Our carpets look great.
Good workers
Gold product
Your prices are way to high compared to Sir Carpet who I usually use. Especially when quoted one price and it goes up $200.
They did a great job! Very nice and conscientious of keeping the house the way they found it. I would definitely use them again.
The results of the cleaning made our carpet look like new. Very pleased
My carpets look brand new
Great results with the carpets. Estimates were right on the money. Casey was a great and answered all our questions. Charles was also very thorough in getting the appointment set up.
I like that there are no chemicals involved.
Codie did a fantastic job and was very pleasant as well. Have already told quite a few people about the experience and posted it on my FaceBook page!!!
I've been trying to get my carpets clean for a year and zeroes left my house with my carpet looking brand new
Very professional technicians. Did a thorough job and was very courteous.
Very professional. Did a great job. Arrived on time. A pleasurable experience overall.
Minimal chemical use if any?
Great work and end results! Tech eas also very friendly!
your service personnel were very friendly and informative.
My carpet and and couches were so clean and fresh! Love this type of cleaning! The associate and his traine were so polite and hard working! Very pleased with the process from my first call until the door closed after they were done! I would highly recommend this company!
Jordan & John were very nice & explained all charges before starting work.
Both very cordial & through in the job.
Im sorry but I was not pleased with Zerorez. I will say that the two gentlemen that came were the nicest guys I could have asked for and can not say enough good things about how they handled the situation and for what they did for me and the furniture. If Im being honest, I was given an estimate that was around $200... the gentleman even asked how big my room was and talked about it being smaller than a two car garage... he said it isn't an oversized room then. After they measured everything then I got an estimate of $350. I would have been different if it was a little off but thats a lot. The room was apparently oversized. I did add a chair and ottoman which apparently it was not given in the estimate which is understandable. But in the initial discussion- it needs to be clear. Zero Rez always advertises "get 3 rooms for $150" or whatever. So I guess I was very confused and not happy with paying $350 for what we got. Had I known it would have been $350 I would have NEVER had them come out and clean... thats ridiculous. So no... I'm sorry but the gentleman were the sweetest and worked hard so I can't thank THEM enough but the person I talked to about estimate Im not happy with so we won't be referring anyone to zero rez nor will we be using you again unfortunately. The couch looks great and so does the carpet... so thank you to those guys. Thank you Zero Rez for sending out feedback forms, I appreciate it.
Unfortunately I had to have a tech come two days in a row, the first visit was to say the least less than satisfactory the second visit was much better. The customer service would be the reason that I would recommend your company to another. I am still not 100% sold on the cleanliness of my carpet but I will see what the next few days revel. I may give it another shot in the future because of the customer service.
As advertised, on time, hardworking guys.
Great customer service and carpet's look like new.
On time and great job.
no chemicals or soaps
I loved the fact that there was no smell of chemicals, the rug dried very quickly and the technician was excellent; you could tell he took pride in his work and he worked very hard to achieve it. It was courteous, friendly, polite and very nice. I will use you again and recommend you to my friends.
My tech went above and beyond to make sure I had a great experience! He was on time, professional and courteous. My carpets looked great!
Thank you!
We are very pleased with the way the empowered water cleaned our carpets. I also loved how quickly the carpets dried. Our technician arrived on time and worked very hard to do a thorough and professional job.
He came early and was quick in doing the job
People were great to deal with and patient with me when I was late. Thanks guys!