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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech was extremely polite and efficient. He did a wonderful job....my tiles look brand new.
My carpets look great!
I was very impressed with the young man that cleaned our carpet-Luis. He explained everything and did a great job
The service from the technicians was very good. Friendly and explained products available to purchase.
Was happy with how well Roy cleaned our dirty grout.
was able to remove all spots
Great
We love that Zerorez gets our carpets cleaner with water!!
Let me count the ways...I was scheduled for late in the day when I wanted to be first thing in the morning. You claim that it will be dry in 4-8 hours (had to wait almost 24 hours to move furniture back). You don't move furniture. You don't vacuum before beginning the process. You claim there is no residue but my now dry carpet is very stiff which can only be caused by residue. I had to pay an environmental impact fee (I know you told me upfront but it still is annoying). Your company is no better than any other carpet cleaning service and in many ways worse. Your technicians were very polite and friendly, and were willing to re-clean carpet areas that were not clean (but only after I pointed it out; couldn't they tell). They also offered to do anything I needed and told me at a prior client they had walked the dog - very nice but I'd rather my carpet had been properly prepped and they would have moved furniture.
Like the timeliness and demeanor of the man who cleaned our carpets. Very friendly and did a great job.
Great work and great people. Team arrived on time, completed the job and were gone in under 90 minutes. Definitely will use Zerorez again.
I love that there were no chemicals used and that there will be no soap residue in the carpets. We were able to get en excellent clean with just water, and the service technician (Matt) was very courteous and worked quickly and professionally.
Your rate is about 40% higher than comparable cleaners...I question the vslue for the dollars.
Carpet looked great when the guy left, however a week later stains began to reappear. Now that it has been a month, it looks as if the carpet had not been cleaned. We have not worn shoes on the carpet since the cleaning. Dispappointed.
He was was friendly and I love not feeling that soapy feel but just the cleanness feel
FIRST OF ALL AFTER ALL THE TIMES IVE USED YOU,THIS ONE WAS NOT SO GOOD. THE TECH HAD SOME KIND OF DIRT OR GREASE ON HIS SHOES AND AFTER CLEANING THE CARPET AND DRYING, THE DIRT OR GREASE CAME BACK UP. A LITTLE DISAPOINTED. THE SPOTS NEED TO BE TAKEN CARE OF. THEY ARE RIGHT IN THE TRAFFIC ZONE AND LOOK TERIBLE..THE TECH TROY NEEDS TO FIX IT. OTHER THAN THAT, YOU STILL HAVE A GREAT COMPANY.
My carpet looks worse in places than it did prior to the representative cleaning it. We did discuss some spots but when the carpet dried there was discoloration and spots that hadn't even been an issue before.
Customer Service - Techs have always been very nice; No residue & quick dry times
Preston was our service provider and did a great job. We had a stubborn area that did require a second visit and Troy was meticulous at removing the stain. Both of them were very professional and friendly. I will tell all my friends and co workers to call Zerorez for all of their floor cleaning. traci Acevedo
pricing is misleading about pet stains
Everything is contained in your van. No need to use customer's water, which is a big plus for me. We have a shared well and try to use less water than more people.
The two guys that came to my house were great. They were friendly and new what they were doing. Very impressed and will definitely use Zerorez again. First name removed
The carpet looks like it is almost brand new, so great job with the carpet. I think the tile cost was a bit expensive however it does look good. I am not sure that the cost outweighed the outcome of how the tile looked after the work was done.
The service agent was very nice and did a great job. I am thrilled I love to walk barefoot on my tile floors again.
Technician had to leave because equipment wasn't working - then when he returned it appears he may have been in a jury since he had other calls after. The carpet still looks dirty (some areas more than others). For the $900.00 spent it should look a little better than it does. We will more than likely use someone else in the future. Thank you. First name removed Schreiner - Sierra Fire.
the tech explained everything went over all the tough stains was very knowledgeable and informative. the carpet looked liked new when they were finished super great job thank you Rob.
Excellent service. Since this was the first time that I've used Zerorez, I'm anxious to see if my carpets stay clean longer without the use of detergents that other companies use.
No harsh chrmicals
I liked the friendliness of the technicians and that they showed up on time. The service was amazing and we are very happy with our experience.
Safe product & Cody was very thorough.