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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Sean was very professional, knowledgeable, and did a terrific job cleaning carpet that was very dirty in some places. I would definitely like to have him come back when I need service next time.
I also liked the way the carpet felt...not "crunchy like when cleaned by other companies. It felt soft, clean and new!
No rezidue
Very fast and carpets looked great!
No residue!
This was my first experience with Zerorez and I was very impressed. The technician was on time, kept me informed of his findings and was very professional.
I like that it is a chemical free process. I would like to also say that my technician, Matt Nelson, did an EXCELLENT job. Of all of the times I have used your company, my carpet looks better than any other time (even though other times it looked very nice). He was also very courteous and put in a great effort to work on the problem areas in the carpet. He is a great representative for Zerorez.
No residue. . .nice smelling. ..quick drying
I like that it is a chemical free process.
I like the positive end results the most. Well trained staff and very professional.
Friendly and did an awesome job.
We really like everything about Zerorex and have been using them for years. Their cleaning products do an amazing job and are safe for our two dogs. Their technicians are so professional - polite, informative, friendly and skilled. The office staff is equally professional. They call the day before service and provide a two-hour arrival time. On the day of service they call 15-20 min. prior to their arrival. Thanks for a terrific job yesterday!!!
with a little one all over the floor I love not having to worry about chemicals. Also love how clean my carpets have stayed!
no harshness, no overpowering bleach smell
Eric was very friendly, professional, and extremely knowledgable about the products and services being provided! He was efficient and extremely thorough. This is the second time we used Zerorez to clean our carpets, and love the fact that there are no soaps/chemicals used that leave a residue. Carpets are clean and soft again!!
My floor is really clean now after getting my tile floors scrubbed! I just wish the grout would have been cleaner afterwards! Very friendly service on the phone and a professional technician!! Overall it was a good experience!!
My tech was VERY professional. We set up a time and then got a smaller window. He arrived in that window with even a call beforehand to say he was on his way. He was professional looking and got right to business. The work that was done is AMAZING. He got rid of all the stains on my floor. Just an amazing service.
Very quick, and professional. Good job.
Very professional technician and carpets look great.
i felt the cleaner was a bit too chatty. It was a Monday, I am WFH, I appreciate the conversation and friendliness, but would really like to have someone be friendly and come in and "move and shake"...
YOU WERE ON TIME THE SERVICE MAN WAS VERY WELL INFORMED AND DID THE WORK IN A PROFFESSIONAL MANNER.
Andrew is an asset to your company. Excellent quality. We had very heavy soiled light carpet and it came out fabulous, super clean. Makes the air easier to breathe!
This is one company whose advertisements are correct- their product cleaning carpeting like no other, is soft yo the touch when dry and stays clean longer. It's gret!
on time. communication. clean carpets.
We've had good experience both here in Mesa, AZ and back in Bloomington, MN.
I paid for a six-piece sofa sectional to be cleaned and also 3 rooms. i was satisfied with the carpet cleaning, but the sofa sectional was half done; we could tell that cushions were were cleaned as if it looked like horizontal stripes. one swipe was clean and second swipe was dirty. Also, the length of all cushions were not cleaned. At first my family thought it was just still wet, but know it it horribly drastic. I do have to say that he did get out a couple of stains on the cushions. He did seem to work hard but overall couch looks sloppy. I now need to buy an upholstery machine from the store to finish the job;in which I paid already almost $400.00 for your services.
We really liked your service even though it was more expensive than the company we usually use. Your tech, jonathan, was amazing and answered all of our questions.
The one problem I have is that we also have two smaller bedrooms that we did not get cleaned. One has a queen size bed, a dresser,and a desk. VERY LITTLE CARPET! The other has a double bed, a dresser, a large desk. and two shelf units. VERY LITTLE CARPET!! The carpets
in these TWO rooms do not make the space of a single room. We would have been happy to pay for one additional room, but not two. Jonathan explained the advantages of cleaning these rooms (dust, allergies, dirt, etc). but we declined. My usual policy is NOT to again use a carpet service that techs are not allowed to use good judgement.
Name removed
I don't see a remarkable difference between the Zerorez's product and its competitors. Parts of our carpet felt crunchy as if not entirely clean. If the results are similar, then there seems to be little reason to pay a premium price.
My carpet was loaded with food stains, but troy managed to conquer them all effortlessly.
Troy was professional and courteous. He was my favorite thus far, though each fellow that has come here was hard working and did great work.