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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was no pre-vac, then the doors to both bedrooms were not even cleaned behind, the bed skirts were not even moved and the walk area does not look any better than when it was started. I live alone with one dog (four years old, so no messes) only everyday wear. The carpets were cleaned less than six months ago so we are not talking a lot of dirt. There were NO pieces of furniture to move the big carpet is 16x12 and the two walk ways in the bedroom are about 5x8 - He was here about 47 minutes.....no I dod not think I will be recommending Zerorez nor will I have them back.
The customer service is great.
friendly tech
So impressed with how well my carpets turned out and loved having the softness in carpet after drying and not the hard crunchy fibers.
I love everything about what you did. I just noticed my house SMELLED for 2 days after and I wish I was told ahead of time. Other than that I LOVED my service.
Easy to make an appointment. Very clear process. Our tech Casey was very professional and did an excellent job!
So I wanted to wait to do my review because of course our carpets looked awesome when the tech was done but now they look gross and are all matted in the high traffic areas. When we got our carpets done last year with a mom and pop shop the carpets look amazing for at least 6 months with Zerorez they looked amazing for a week or so. I'm super disappointed that we spent $200 to get the carpets cleaned with the protectant as an extra cost. You need to either come back out and fix this issue or refund us our money because the way my carpets look right now I just want to rip them out and get new carpets and the current carpets we have are less than 2 years old. I feel like my carpets have aged 10 years after you guys got done "cleaning" them. Very disappointed!!
My technician Kevin was great, he arrived right on time, explained everything fully about the charges, tried three different things to get a problem area cleaned and even priced out additional services for me.
Great product! We were doing a large DIY homeproject and found ourselves running out of cleaning water. We called and within two hours received delivery of a new supply so that we could finish the job without using harsh chemicals.
great service, easy to schedule, professional technicians, fast response time,my floors are amazingly clean! thank you zerorez
We have used Zeroerez previously and have been happy. This time I had them clean the tile in the bathrooms, in addition to the carpet. Clean up was not very good - baseboards in carpet area were splattered and we had to wipe them. The laminate flooring (not on the work order) was left with big foot prints, either due to the wet carpeting or cleaning of the bathroom tile.
fast reliable affordable service
Carpet was clean and cleaner was on time and patient when I wasn't fully done clearing the rooms out.
Robert was efficient and professional. The carpet dried in about 4 hours. The carpets cleaned up very well with the exception of one high traffic area in the Master bedroom. I probably should have taken him up on his offer to go over the area again.
Great company!
Wonderful job , excellent information!
I hadn't ever used a carpet cleaning service before Zerorez so i was not sure what to expect, but I was more than happy with the quality on all levels. The cleaners showed up on time, they were friendly and answered any questions I had before during and after the job was done. The process was thouroughly explained including the full cost breakdown. It's a little sad to say that I haven't seen such an upfront attitude with many other companies, no matter what service they provided. I will definitley be recommending you
Great job
I love that Zerorez is safe for my family and pets. The service was A+.
No detergents or residue. Professional.
Timely, efficient, professional and friendly. Louis was excellent.
The work was done on time and on budget
quality product and technician very personal and professional
FIRST YOUR REPRESENTATIVE DID AN ABSOLUTELY FABULOUS JOB AS SHOWING ME THE JOB, AND PROTECTING MY HOME. I WAS CLOSE TO REPLACING MY CARPET, AND THOUGHT ONE LAST TIME. BUT I THINK THIS HAS TO BE THE BEST CLEANING EVER. I'LL KEEP MY CARPET AND CALL YOU GUYS MORE OFTEN. I ENDED UP CLEANING THE AREA RUG I USE ON THE CARPET GETTING CLEANED AS WELL. GLAD I DID, FEELS, SMELLS AND LOOKS BETTER.
Your people did a great job but your cost mush to high
Technician took care in putting corner boards up to prevent wall damage. Also took extra care on one spot. Arrived on time, professional and clean. Thanks Zerorez.
Fast efficient and it makes a world of difference to your carpets!
Your tec. Was very nice and very professional, and he did a great job on cleaning the couch. But when he left he left a huge mess on our tile. It was as if the dirty water that came off the couch got left on the tile. It took me a few long hard hours to clean all the dirt and grime off the tile that was left. I was very sad to see this.
To whom it may concern,
It's my first time using the zerorez service and so far from what I've seen I will definitely recommend zerorez to friends and family.
Matt, the gentleman that cleaned our carpets was very polite, friendly and very professional. He showed up on time and did a great job.
The carpets look nice and clean and I don't think I'll see any residue from the cleaning process. Thank you zerorez and Matt for your service.
I love your company's concept of not using any heavy soaps and chemicals. Plus the carpets dry a lot faster.
Sincerely,
Ana morin.
I have to say I am very impressed with your customer service. I didn't expect a call to set up an appointment to touch up the parts of the carpet I was feeling disappointed about from the initial cleaning a few weeks ago.
The carpeting I had cleaned is not yet a year old - so I had been expecting it to look much better after it was first cleaned. The traffic patterns were most of my concern. When I've had carpet cleaned before by other companies I'd always seen that the traffic patterns were "fluffed" back up. Since this carpeting I have is much more of an upgrade I was expecting the traffic patterns to look great after a Zerorez cleaning. The first time we used Zerorez was for an investment property. We wondered if we'd have to replace the carpet in the living area. We were thrilled to see that not only would we not have to replace the carpet - we were so surprised to see that a medium grade carpet could look so good. So I was quite disappointed when the traffic patterns of this much newer & better grade of carpet - especially right at the doorways still looked a touch matted and slightly dingy. I had already decided that I wasn't going to call Zerorez again. I have changed my mind after the second technician was here. Thank you for calling and setting up the second appointment. I almost told you to not bother. I figured "What can it hurt - it can't get worse"
I don't know what the difference is between the two technicians who cleaned this carpet since I didn't watch either of them while they were working - but there is no question that the second cleaning did leave me "ecstatic" as you said you'd like your customers to be. I had only asked the technician to spot clean the areas right by the 2 bedroom doorways. He cleaned the entire traffic patterns of both rooms. The carpet not only lifted - but I could no longer see a slightly dingy area right by the doorways. The carpet looks amazing! I am very pleased.
No other carpet company has ever called me back to check & see if I was satisfied with the job or not. That alone is impressive
- but to have my faith restored in the Zerorez method was something I was doubting would happen. I am impressed - and I will definitely be calling back. Since the first time Zerorez cleaned our investment property carpet - I had been telling people Zerorez was the best and that I wouldn't chance having another company clean my carpets. I'll be saying that again!
Gratefully,
Products. I like the idea that you don't use harsh chemicals and soaps that make the carpet stiff after cleaning.
Services.The service was prompt and efficient. Your service person was knowledgeableabout the product and service. He was friendly, polite, and provided service with a smile.
Thank you zerorez,
Doug/Carol