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based on 84423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The products worked great at making my carpet look new!
All natural products are used. Technician was very thorough.
Very courteous and friendly staff from the appointment desk to the "cleaner"
Every single person I dealt person I dealt with at Zerorez was the epitome of professionalism, business-like.
Andrew topped it all off. First, he had a cancellation so he was early. Perfect. I did warn him I didn't have my face on. Upon his arrival, we talked about my expectations. He took notes, explained the various pricing (rooms, area rugs, furniture, etc.) He then did the best cleaning job we've ever had done by any carpet cleaning company. Andrew has to be one of your top employees. The only company we'll ever call on to clean our carpeting and furniture is Zerorez. My only regret is I didn't listen to Barry Young years ago!
The carpet is clean, your not left with that chemical small after the cleaning, it only takes a few hours for the carpet to fully dry, and the carpet doesn't crunch after it dries.
The technician was prompt, explained the services, worked quickly and was respectful of the clean carpets by using shoe booties. Overall a good experience.
That it works even smells clean
The product used made our carpet appear and feel cleaner than it has the entire 5 years we have been in this home.
The service technician was outstanding, professional and very careful not to damage anything while he cleaned. He represented your company very well.
Zerorez is my new go to floor cleaning company!
the job is done really well!
no chemicals and our tech, Andrew, was very professional and did an excellent job. very personable as well.
No smell, no residue, and a very nice and efficient employee. Jeff is an asset to your company.
None of the stains were removed. The carpets were left as wet has if I took a hose to my home. I was extreamly disappointed and over charged for your services. You did not live up to your advertisements.
I am disappointed because the reason I got my carpets cleaned is because I have a baby who is crawling now and his knees were getting dirty from crawling on the carpet. After zerorez cleaned our carpet his knees are less dirty but still getting dirty. I guess I thought there would be no dirt left. If you could come and clean them again I would appreciate that. You also cleaned my tile. I would give you a 10 on that. It came really clean. As of now I would only recommend you for tile not carpet.
Did a great job!
They were great they talked me though everything they did while they were cleani
Availability and punctual.
very helpful employees. carpets look great.
Your service, and product.
Your pricing was not a match to what you advertise on the radio (3 ROOMS for $139.00)
Keith was great. Showed up early, gave us great prices, highly recommend!
Ability to get an appointment, length of appointments, quality of work performed.
Get carpet very clean
The technician was friendly, and knowledgeable about the product and process. Best of all the carpets which were dirty and smelly came clean!
carpets stay cleaner longer
There was a miscommunication in pricing that was frustrating. However, what was even more frustrating was managements inability to make it right. The technician was fantastic and did a great job!
No chemicals,very dedicated in customer satisfaction.
The way the process is used to clean the carpets
Carpet looked amazing and the guys that did it were very professional
Professional service.
They were very professional, on time and explained the process
Thank You