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based on 84423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wasn't very happy with that fact that they were supposed to just be doing the special for three rooms for $130+ tax and it turned into a almost $300 job and all the guy did was two rooms and two hallways. And there's a surcharge for stairs, I wasn't informed of. The carpet came out cleaner but the pricing surprised me a lot.
Very courtesy and great service!
good job cleaning an old carpet
Andrew, our technician listened to every area I had a concern with and far passed expectations. Other Zerorez tech's came out and stated they could not get the dark marking out from shoes at the bottom of the stairs. Andrew removed : wiz kid !!!!! He was outstanding with all his customer service !
I haven't seen customer service like Zerorez has in over a decade. Every person I spoke with was knowledgeable and everyone was " on the same page ". The Technician was polite,knowledgeable and seemed to actually like his job. These things alone will have me coming back !
The product is excellent and my carpets always look GORGEOUS after Zerorez has cleaned them. Also, have had great experience with the friendly scheduling staff and technicians.
My carpets came out cleaner then any other service. The tech was the nicest gentleman. Definitely not using any other service again.
Very Friendly and professional workmen - I especially was impressed by the way they protected the corners - no other carpet cleaning service we've used before ever did that.
But we were very disappointed with follow-up on a small problem we had with some spots on our carpet. The receptionist was rude and said it had to be our fault - but we were not here while the carpet was drying and when we returned home we found footprints that we are certain was just an oversight by the gentleman who cleaned our carpets. But the receptionist wouldn't have anyone or the gentlemen who cleaned out carpets come back right away - she made an apt for Dec.6 THREE WEEKS LATER!
Calling ahead of time, letting us know when they will get here. Professional and friendly!
We were promised a full service experience for our business and instead I had to pay 3 of my employees over time hours to help the Zerorez employee do his job.
The tech did not know anything about the job or what he was there to do. He commented that he didn't have fans to help dry the carpet and barely had enough water to do the job because he didn't know what the job was. There was so much miscommunication and misinformation regarding this job that I asked my manager who was communicating to me about the issues if he was even from the same company.
The only reason for the "3" rating is that the job actually did get done and the results were good.
The service was excellent! I have recommemended your services many times to my friends.
I realized after the last service that I missed one traffic area near my kitchen area unfortunately. Not sure how we overlooked it! I guess we'll catch it next time.
Service was great but the stairs took to long to dry
Very professional, excellent customer service in person and on the phone, quick appointment availability, got rid of the pet smell that I was doubtful would ever be gone, definitely worth the cost, dried so fast, no wet carpet smell that lingers for days like other cleaners, I will call you agin for sure!
Friendly, on time, and very professional
I absolutely love the fact that there was no harsh chemicals used; I am trying really hard to get my family 'clean' and this helped keep the fumes down in our home too!
They work and dont leave residue
The service was very good and my carpets look great.
No chemical smell that lasts for days and the carpet dries faster that most other companies I have used.
Our service person was excellent and the carpets look great!
Everyone I dealt with at Zerorez was respectful, friendly and efficient!! I loved it!! I will definitely use Zerorez again!!!
Great and timely service!
Our carpets look, feel and smell so much better. The service rep was wonderful, personable and .
friendly professional servicemen.. customer service is beyond excellent. Thats hard to find today in any service industry. Thanks!
carpet was already pretty clean before but it looked great except for traffic area
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n looked great
Overall i think the carpets look better but i feel like the guy rushed a bit.
Give me the full price up front! I hate add-ons tha I I "really need". If I need it, make it part of the price. Then I don't feel like I'm being taken.
Very professional and they sqeezed me in in a couple days notice thank you very much.. :)
not chemicals - very cordial service people
Very efficient and friendly. Our time and carpet is like new
I feel like the carpet is clean. The technician was nice, attentive, listened well and did a great job.