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based on 84423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpet looked great and the person who showed up was normal and nice.
Very professional
Arrive on time...especially when your clients have 5 kids they're trying to keep out of the way.
I am very happy with your services and your techs have always been pleasant and helpful. Trey was very respectful, informative and friendly.
My carpets were filthy and they came out looking brand new
I was not called to confirm my appt. I had to call YOU. Also, I could not print my receipt of the work done.
I'm waiting to see. 2 years ago Tyler cleaned our tile and he did a FABULOUS job. I have given his name out several times since. This time (even tho I requested Tyler) we got Abel, who was polite and nice. Problems he created were not nice. My area rug is now totally buckled, Does not look clean, and is very stiff. I have water spots on my newly cleaned windows and cabinets, I can't put my house back together and had to cancel a party I had planned for today 11/30 as a result. There was a pool of water on my stove top when he left. Grout in several areas did not look clean, but he said they would lighten when dry...he went ahead and sealed them...still the same color and do not look clean. No regard for my possessions that were put out of his way and he went ahead and soaked them. On top of that I would say your receptionist who took the initial call to book the appointment would not listen to what I wanted done so she could not adequestly quote the job. I called yesterday 11/29 to complain. I spoke with Charles who say Rae would call me monday morning 12/1 to "Make things right"
The professionalism and the knowledge of the representative.
Quick. Painless. Efficient. We appreciated the little things like the bumpers they put on wall edges and the little booties they let you keep while the carpet dries.
Fast, friendly, and effective!
The technician was less then thrilled about doing more work, charged extra for the same things you used to include example the stair landing was extra when the steps have to have a landing that was included before, he did a great job but was quick to pull out measuring tape on what was always included before
Very prompt and explained things very clearly and effectively.
The carpet came out beautiful and the technician was fantastic.
products do a good job, and the technician was on time, courteous and friendly.
Carpet is always soft and looks great after service is finished. Albert was super great!
I like how soft the carpet is when it is dry. No crunchy/stiff carpet.
Carpet was clean and dried quickly. Technician was very and helpful.
Works well, repeated treatments keep stains from penetrating
Tile and carpet look great
It did what they said it would do.
I love the environmentally friendly product and the people that come to clean the carpets are always friendly and courteous.
EVERYTHING from start to finish. My technician was great!
Didn't get the spot cleaned up in the office carpet. Technician said he tried everything he could do but couldn't get it clean
I love have clean the rugs fell and look after you are finished. The technician (Keith Keiholtz) was polite, informative and did an excellent job. This is the second time in 6 months that I had carpets cleaned. (I have 3 homes). He also told me about new products that I will request on my next carpet cleaning. I purchased the 2.5 galloon container of Zerorez solution and use it on everything. I love that it is non-toxic! Love you guys!
The guy who came to the house was fantastic. Nice guy, good attitude, knew what he was talking about, and did an overall great job.
Professional. On time. Friendly. Clean carpets.
I am most satisfied. I do not make recommendations unless asked.
Customer service was amazing, and my technician was very honest and forthcoming. He was very polite and had a great personality!! My carpets look great, and I will highly recommend them to any of my friends!!!
Very informative in telling me what might happen. He told me the carpet would be dry in five to eight hours, which is about the time it took. We have used zerorez and are happy with the results.
Patricia Woodrum
I LOVE THAT YOUR EMPLOYEES ARE PROFESSIONAL AND THAT THE CLEANING IS GREEN!!