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based on 84423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional
No hype!
Less residue left behind. Freindly, effcient technicians.
Good customer service both on phone call and with tech who came to our home.
Some of the spots that were gone when the technician finished are back. The technician seemed to rush through the job and when he left, there were large spots on the carpet that were wet for 36+ hours even with us running fans on them. The carpet looked good when he finished, but within a couple days it was not looking so good. At first we were amazed that he could complete the carpet that was cleaned so fast but then quickly realized that it may be because he cut corners. This was our first time using Zerorez after hearing all about it on the radio. We were excited to try something new but were hoping for better results. Unfortunately for Zerorez, the product may be excellent, but the execution I believe is what was lacking.
Clean carpets, dependable service, outstanding service tech.
My carpets were beautiful after your cleaning. You removed stains prior cleaning services did not. I will definitely be back! Thank you!
The carpets are amazingly clean. Andrew was awesome!
Great and friendly service. I was very pleased with the results.
no residue left
Your price point is 80% over market pricing, the self-proclaimed lasting results of cannot be seen for at least 3 months minimum yet the survey was administered immediately after service, the survey should come later for a more accurate response to this question. Additionally, the entryway by the door has a funny yellow section right by the door that wasn't there before but the rest of the house looked great, even a tough spot in one of the bedrooms.
Cleanest carpet I've had, and it stayed cleaner longer!
Quick dry time. No chemical smell.
Did a great job of cleaning our carpet that had not been cleaned in years. Very impressed with our technician as he was very detailed and explained everything. Product was great as it left the carpet feeling soft after it dried. We will be scheduling another cleaning for the rest of our home after the holidays.
Your workers are very polite and do a great job.
We love how fresh the rugs smell and how clean they are.
The before and after, of my furniture especially, is incredible. Thank You! !
Amazing results, clean, soft no residue
Very courteous rep at our home. . Explained process.. answered all questions. Took good care while cleaning around base and furniture.
The tech (Michael) that came to my house was very friendly, honest and professional. With 3 children and a dog our (very old) carpet has many high traffic areas and I was blown away at how clean they look now! He was able to get them cleaner than we ever imagined possible.
Carpet was pretty dirty. Tech cleaned up better than I thought it would. Didn't actually lick the carpet to test the Zerorez claim! I did go outside and look at the truck. I told the tech his equipment really sucked....not 100% sure he got it. Or, maybe he hears it all the time. I will use Zerorez again.
Brad
Excelent services, carpet super clean with no residue
The technician was prompt, efficient, personable, polite, and helpful. He did an amazing job, and I will most definitely highly recommend Zerorez to anyone and everyone who needs your services. Thank you.
I think you do a good job but I am not sure the cost is justified. I pay nearly three times what I used to pay for five rooms when I used to get my whole house done. The technician takes about the same time. I like the idea of not leaving any residue but it is really expensive. More than $300 for my front room, dining room, family, stairs, hall and bedroom is way too much. The cost of the stairs is outrageous. I understand stairs are more difficult but the cost is way high. Additionally, some room are really dirty and some rooms have a few spots but the cost is the same.
The service tech was fantastic and very knowledgeable and answered all our questions prior starting. He was thorough and very personable. Will definitely be repeat customers.
Very buttoned down. Came when you said. Did what you said. Charged what you said.
There was a mice citrus small and it doesn't take a long time to clean the rugs and cost was comparable
Very friendly staff. Fair price.
Extremely friendly and professional and worth every penny!
Our technician, Shawn, was timely, polite and did a great job!
On time, professional serviceman, great results
I had hoped for a better result. I still have stained areas.
Although, the person doing the work was professional and nice.