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based on 84423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, professional, very good result from what was some pretty shabby carpet.
Excellent customer service, technicians friendly, knowledgeable and careful in the completion of the service.
Love the clean natural feel of your products. My carpet wasn't "crunchy" after the cleaning. It just looked and felt clean. Service is also outstanding!
Good communication, wonderful service!!!
The service representative was excellent.
The technician was very professional and friendly. I was not happy with the amount of water that was left on my tile near carpet border. Also, not real happy that carpet was not raked, or combed after cleaning. The total time it took for him was 45min and that includes set up. He had initially told me it would be one and a a half hr approx. I felt like it was a rushed job. The carpet is cleaned as well as I expected.
The standard set by former employee Jeremy Kies is no longer being adhered to. I had to remind Cody to place the corner wall protectors, instead of working one room at a time, he kept traipsing back and forth, room to room, he did not work in the traditional little 5 x 5 squares which allows better wall to wall coverage instead of his fan style, too worried about I am so good they let me on my own after one month rather than the 4 months of training according to him, and then to top it all off, knocked a candle decoration of the wall breaking some of the glass cups it held.
Yes, he apologized but for what we paid, no, after being a repeat customer, and thinking of our previous experience in reference to quality, I will find another company. Not sure if things have changed for you as a company, but I do not like what I am seeing.
As a paying repeat customer, my expectations are increasing while the service is slipping.
They work! I feel like my floors are actually cleaned, not just wet.
Great cleaning. Excellent service.
Had spots around the baseboards where it was totally clean and other section there was a definite line that didn't go all the way to the baseboards but couldn't tell until after the tech was gone and the floor was dry. Had to get down and clean by hand which didn't totally match.
Fast and friendly service
He was on time he told me what he was going to do and explained everything to me.
I was very happy that I got a coupon and he honored it
He was very professional
Damage to my hallway from power steamer.
The den came out really nice but the living room and hallway did not appear any different after cleaning. Quite expensive for the service that was received. I know the guy was trying to be personable, but he should have spend more time working and less time talking.
I'm all for quality but I'm surprised by how expensive it was. It's hard to understand how a stair landing can be $20 and an entire, good-sized master bedroom can be just $6 more.
Technician (Zach) did a great job - went above and beyond to make sure I was satisfied with the job.
Carpets looked great; dried quickly.
no soap so carpet does stay cleaner longer. great service.
Clean carpet and it lasts more then a day.
I thought your service man was very thorough, polite and did a good job.
What's not to like. The carpet looks great, the technicians are awesome.
The obvious is there is no chemicals but I like the way the carpet feels and looks when the job is done. Steve was in and out no time wasted. Awesome job again Zerorez.
Friendly, good customer service, quality work.
Our technician, Brian Hamilton was awesome. He got stains out that a previous tech couldn't ! We are happy with results and once again I think it was because Brian worked so hard and put up with our barky dogs
Ease of appointment set up and the quality of the cleaning
EVERYTHING
Zerorez was great to work with from start to finish. Their techs are very knowledgeable and take the time to walk you through each and every process. As a customer whom owns several rental properties, I can tell you that I have gone through various carpet cleaning companies before finding Zerorez. Zerorez approaches and treats each carpet related situation accordingly and stands behind their products 100%. I will continue to recommend Zerorez to friends and business associates in the future.
Best cleaning, best service
Service was fast and the carpets look great!
I like that no chemicals are used in the cleaning process.
No residue, no fragrance, no chemicals, quick dry. Our ancient carpet cleaned up amazingly well. The tech was very pleasant and efficient!
I like your survey as it really only takes a minute.