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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Price was way too high; service was very good; technician was professional and thorough.
There was nothing NOT to like. Whenever I need carpet cleaning I will call Zerorez to make sure a good job is done.
Effective and attentive trchnicians
The couches and rugs looked great. The guy who showed up also said he would attempt to clean the hard water off our shower and granite. He said if he was unable to he would not charge us. The hard water looked exactly the same and he still charged us. The floor around my couch was left soaking wet and he left a bottle of whatever cleaning supply he was using on my kitchen floor with a dirty rag where I have a 2 yr old who could have easily opened and drank it.
My technician Kevin was very friendly, professional, and efficient. My carpets look amazing!
On time, professional, efficient, pleasant with great end results.
My technician was very knowledgable, patience and very friendly I really enjoyed the cleaning experience she showed me the difference in your product and the store products that I was using and my carpet were never clean. You had a very good tech and I'm glad you sent her to my residents. Thank you
Great methods for stains and no chemicals.
I like the no residue. I also like the non use of chemicals
Everything looks great! The technicians were friendly, helpful and efficient.
The guys were very polite and did a fantastic job. I would recommend zerorez for a quality job. The only drawback was the cost. Zerorez is the most expensive cleaner i have ever had. I told zerorez on the phone that I had a couch to clean and was quoted about $140.00 which i thought was a bit high, but willing to pay it. When the guys arrived at saw the couch, they said it was going to be $280.0 because it was a sectional. That was part my fault for not being specific, but I didn't realize at the time that it would make any difference. In my opinion, Zerorez is professional and do a great job, but pricey.
Don't push your products
My tech, Hayden, was great! Very personable, knowledgable, and efficient. He was very careful of my furnishings, walls, and 2 cats. My carpets are clean & fresh, without worries about soap/chemical residue. Carpets were dry in a few hours. I had used them in my previous home & knew their process worked for me. I will always be using Zerorez in the future!
Environmentally friendly, no chemicals. Keith K and John B did an excellent job and were knowledgeable and informative. I will definitely recommend to friends. Thank you!
The technician was very knowledgeable as well as polite and courteous. Our carpets look, feel and smell amazing!
Promptness, neatness, gets the job done in a timely fashion; the technician explained the procedures and kept me informed as to any problem along the way. (There was none). He was very polite and efficient.
Techs arrived on time. They were very professional and knowledgeable. The carpets looked great!
The agent that attended to my home was very courteous. He was on time and finished in record time. My carpets look fantastic!
Friendly, promp service and carpet looks great!
I was very disappointed in the 2 men who came to the house! They where rude & asked no questions at all! They where nice enough to lie about the questions on there paper & made false accusations about the condition of my carpet! I will never allow those 2men into my house again! I had received a call requesting that they come early. I scheduled this appointment to fit into my schedule & was unable to change it. The tech who came out seemed to not want to be there. I don't appreciate the attitude I received from them
after the service the carpet did not look like it's been clean they rescheduled and coming to look at the carpet to clean it again.
the tech was on time she was polite and was honest about the outcome
Very happy with the results, very satisfied with the technician's professionalism and efficiency, hassle-free.
I like the fact that the carpets were basically dry by the afternoon and that the house just felt fresh without there being an overwhelming lingering smell!
ZEROREZ IS RELIABLE AND CONSISTENT. THEY QUICKLY BUT THOROUGHLY COMPLETE THE JOB. CARPETS LOOK/ARE CLEAN AND FRESH WHEN THEY ARE FINISHED.
Very nice representative doing the work, carpet looks and smells much better.
Few stains were not treated and carpet was very crisp once dry. Very different result from first treatment.
Did excellent job
It just didnt feel as clean as i thought it was going to be.
My Tech guy was professional and Friendly. Outstanding Service did a great job. The women who answered the phone when I asked about having my carpets done was almost rude. I almost called and canceled my appointment with your company. I think you should have nicer people answering your questions and being friendly like Keith. I would recommend your company ONLY because of KEITH!!!!!My carpets look brand new.