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based on 84475 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, orderly cleanup through out the house, nice service personnel.
Excellent product. My carpets are so clean
The environmentally friendly water, no soap residue and great cleaning power.
The service technician was up-front about the fact he wouldn't be able to remove some stains, and didn't just charge me for doing leaning he knew wouldn't work.
Fast, professional, carpets came out as good as new!
My tech Jeff Klaus was so this is the 2nd time I used you guys in a year an still love the service. I have white carpet, 4 dogs and I HATE to wear shoes
Would highly recommend!!!
This time I only requested the delivery if your "water". The man that delivered was extremely nice. I had followed him to the truck but when finished filling my bottle, he insisted on carrying it back to my front door as it was heavy. I appreciated all follow-up calls giving me the status of my appointment and approximate time they would be at
My house. Great company with great Customer service. I will be having ZeroRez clean my tile snd floors again
The tech did a great job, took his time to be sure the cleaning was done right. He is a keeper.
It's eco friendly
Although my grout and tile looked amazingly clean I feel as though some of my stained areas on the carpet did not come as clean as I hoped. Our tech tried very hard and spent a lot of detailed time trying to remove the dirt in the worn areas and I was very impressed with him.
Not sure you can improve. Service was good, but not every stain can be removed, and my expectations that the carpet would look perfect, were unreasonable. The tile looks amazing, but the carpet had stains that could not be removed. It looks better, but not as good as it looked right after it was done.
You communicate clearly and set expectations and your technicians do a great job cleaning the carpets.
The young man who cleaned my sofas was very polite and worked carefully.
Carpet doesn't look much different than before it was cleaned.
I love how great it cleans. Smells great.
Customer service us great one the phone and in person. Tech goes about and beyond to make sure everything is done right. Appreciate all the great Ard work every one does to make sure their customers us happy.
The carpet was very clean
My floors look CLEAN, as you promised they would! The floors STAY clean a lot longer than with the company I was using before. Your technicians are prompt, courteous, and CLEAN! Plus, your prices are lower! Can you tell I love Zerorez?
The technician you provided he was very
helpful , explained in detail what Zerorez
policies are , once he completed that task
and we agreed .
He set all the protection corner guards and
Proceeded to clean the carpets as required .
Once completed he removed all protection
corner guards when over the cleaned areas
with us to make we where satifisfied with his
Service , provided us foot protection when
needed to walk on the newly cleaned carpet
We are very satisfied with him and the service
he provided .
We use Zerorez again when and will ask for
the same technician to clean our carpets again
Sincerely
First name removed M
Carpets look amazing. Service was fast and friendly.
Not much. Appreciated the phone updates on time of arrival, etc.
Keith Keilholtz was great...clean, courteous, conscientious, personable. He did a good job on our 17 year old carpets.
Unfortunately the next step for us will be to replace them all.
You rep was thorough and friendly, went above and beyond. Carpets look great.
Friendly and professional. Our technician Albert Gutierrez was great.
Thank you.
EVERYTHING!!
your person was very professional and acted like it was his rugs he was caring for.
I do not feel like any of the areas cleaned look better than before. I have generally pleased with zerorez and based on past experiences I would always recommend but after this time o would just have to say hit or miss.
For the first time since I started having the carpets cleaned by another company, ZeroRez left them Whiter & softer. The men who completed the service were very respectful & made sure I was happy.
Brandon did a thorough job of cleaning our carpets, area rugs, tile and grout. The floors look new again!
They are environmentally friendly. I don't have to worry about my child or my pets becoming ill from the chemicals being used on my carpets. Plus, the 2 gentlemen that came and did my carpets were really friendly & took the time to explain what they were doing. Not only that, the service they provided was excellent. Once my carpets were dry, they felt and smelled clean.
The traffic in the master bedroom only looked clean until we walked on it for a few days.
Excellent work excellent customer service