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based on 84475 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was great and my carpets are clean!
U process and products you use!
The process was easy, Zerorez said and performed exactly what we discussed. The results were great.
The tech was not very personable.
Knowledge of the employees
A good price for a job well done. The carpet is clean and didn't take long to dry.
The service was great! The man was prompt. He was professional, yet
personable. I've used before before and I will again. And yes, I do recommend the to
everyone.
Very professional technician and our carpets look great. They dried very quickly. Will definitely use Zerorez again.
The young man who came out was fantastic but I just don't think Zerorez removes stains. The coffee stain I was trying to get rid of did not come out. After it dried i used white vinegar and water and it looked a lot better. I like the fact there is no residue however with the water concept.
They are excellent!
Make it a little less costly.
It's an excellent product and environmentally friendly. The product really works well on removing a variety of stains. One of the best parts was the tech - Dylan. He worked so hard and was as pleasant / polite as could be. The initial point of contact over the phone Charles was so informative and knowledgeable, he made the entire appointment set up a breeze. I clearly understood the process and service we will receive. I love that it dries quickly, we have 2 boys 9 and 14 so our carpet gets a lot of wear & tear. Thank you Zerorez Team!
The serviceman that came out was very thorough and informative about the treatment and products.
I already sent a response and have not received a reply.
We were very pleased with the cleanliness of the carpets when the technician was finished.
Very professional, punctual and friendly.
Very professional and courteous technician and great results
Great results.
You were exactly on time. You were very quick but through. Super nice tech. Good prices.
Your service representative was very knowledgeable of the product, explained everything before he started (including the price) and kept us informed every step of the way. He did a nice job, the carpet looks great. I would definitely hire Zerorez for my next carpet cleaning job.
Steve was amazing! So helpful and friendly, and he did a great job on our carpets. They were pretty dirty and he made them look as good as the day we moved in!
This was our 2nd time to use zerorez and we'll not use any other company to clean our carpet. our carpet looks great!
Good customer service, good work
The Rep. was super nice, worked extremely hard and even got rid of stains that another company couldn't.
I can't believe how well your service worked on my carpet. Have used you twice and will NEVER go to competitor again! Your service
people have been wonderful and I highly recommend your company. My daughter lives in San Diego and told me how great your
company is and will never use any other company in her home. Thank you for such great service!
Kathy Flax
Gilbert Az
Excellent service
everything and my carpets look awesome
I took the afternoon off to be home during my 2 hour window. I did not recieve a call until after that 2 hours had passed. The call told me the techincian was late and would be there shortly. 45 minutes later he showed up. He was not rude, but did not offer any type of apology or explanation for the delay. Being that I specifically chose your company based on the reputation of timeliness, I was disappointed.
1. The price we were quoted was not the price we were charged when the job was finished. 2. The carpet did not look that much better as the stains were still visible. 3. The entire job of one "over sized room" a staircase and two landings only took 45 minutes! It takes me at least an hour to simply vacuum that much space! It only took zerorez 45 minutes to clean the carpet 45 minutes?!
To make things right we would expect either the original quoted price and a return of our money or a second time cleaning the room and the staircase. landing and halls.
We were not given an actual number indicating the size of a "regular" sized room as opposed to an over sized room so we could not have known the p[rice would increase. I've heard the zerorez commercial so often and thought I's give them a try but now I feel $250.00 plus is asking too much for the area cleaned especially since the stains were still there and they didn't even move our furniture. We had to move everything on our own. I know plenty of people who were charged that much or maybe a little more but the company they hired moved all the furniture and cleaned, then came back no questions asked and re-cleaned the high traffic walk ways. We just expected more from the hype on the radio.
My technician, Codie Hammond, was outstanding: courteous, professional, thorough, thoughtful, etc…
soft carpets when done, no chemical smells, courteous staff