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based on 86598 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I utilized the 3 room special for my move out on my rental, typically I am very pleased with the outcome. Unfortunately this visit did not provide a positive outcome as I was charged an additional 561.00 from my management company due to the smell of mildew. I followed all the instructions given to me to avoid this from happening but the smell never got better. At this time a second service would not suffice as I am not living there anymore. A refund would be beneficial as it has costed me more to have the original service fixed.
VERY customer oriented business in every phase. Friendly and helpful staff (both on the phone and in the home) with a thorough explanation of services. I really appreciate the technician's honesty.
Carpet was fluffy and soft, it was dry when we got home and every thing looked great. Thank you zerorez
In my living room there is a transition from tile to carpet and where they meet was not cleaned well, there dark patches where you can tell the machine was run over it but not that good.
The products work great !! That is why we use you over and over ., as well as other family members .
We like the empowered water that doesn't cause the carpet to be so soapy and stiff after it is clean .
The technician showed up on time and explained things every step of the way .
The tech was Casey Shapiro who was very good at her job ! She showed me how thr Zero Rez works and had me try it on products in my home .
She was training a new tech named John K.
And together our home looks perfect .
Customer service was great and product is awesome
Your technician was very friendly and actually came earlier than planned which was very beneficial. I didn't have to wait fall day for him to show up. My carpet looks like new again!
Missed several spots while steam cleaning grout in my kitchen.
No chemicals
Very fast and very affordable!
Prompt arrival and attention to detail.
The technician was great. He was very friendly and did a great job.
On time , reminders and very professional , no soap residue and dry time was quick
The carpets came out very clean and feel great to walk on. The professional that serviced our house was indeed professional and did an excellent job.
Such an excellent job, unbelievable
My technician was very friendly and professional. My carpets have not been professionally cleaned in 9 years and they look amazing!
My carpet looked new again
Friendly staff and a great product. What else can you ask for!!
On time service and very professional! See you next time!
Carpets look new again. Love the non-toxic, chemical free product.
Communication was very good in regards to expectations and what zerorez cound and couldn't do from the service man as well as being prompt and professional.
On time, very professional technician, quality cleaning
This was the second time zerorez came to our house. The first time I was extremely pleased and was very happy with the work. This time I feel like the tech rushed through it. He was nice and redid some of the tile, but I'm still not satisfied. Someone from your company is coming out on Tuesday to look at the work
Quality work and he explained everything before he started. He showed the progress and asked if we had any questions before he left. He always was asking if he was doing it well enough for us. Very happy with the work!
Price!
Person performing service was nice and professional.
Joe LaRussa did a great job cleaning our carpets. He was very professional and took measures to protect the carpet before and after cleaning.
great service on initial call
very good call back
communications a number #10
friendly
most important,, normal people
Name removed
They are very professional and they do an excellent job of getting the carpet clean. No standing around talking but working very hard to get the job done right.

I like that the process you use is green conscious, your prices are reasonable, and I was pleased with the job that was done.