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based on 84484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Eric was very friendly, professional, and extremely knowledgable about the products and services being provided! He was efficient and extremely thorough. This is the second time we used Zerorez to clean our carpets, and love the fact that there are no soaps/chemicals used that leave a residue. Carpets are clean and soft again!!
My floor is really clean now after getting my tile floors scrubbed! I just wish the grout would have been cleaner afterwards! Very friendly service on the phone and a professional technician!! Overall it was a good experience!!
My tech was VERY professional. We set up a time and then got a smaller window. He arrived in that window with even a call beforehand to say he was on his way. He was professional looking and got right to business. The work that was done is AMAZING. He got rid of all the stains on my floor. Just an amazing service.
Very quick, and professional. Good job.
Very professional technician and carpets look great.
i felt the cleaner was a bit too chatty. It was a Monday, I am WFH, I appreciate the conversation and friendliness, but would really like to have someone be friendly and come in and "move and shake"...
YOU WERE ON TIME THE SERVICE MAN WAS VERY WELL INFORMED AND DID THE WORK IN A PROFFESSIONAL MANNER.
Andrew is an asset to your company. Excellent quality. We had very heavy soiled light carpet and it came out fabulous, super clean. Makes the air easier to breathe!
This is one company whose advertisements are correct- their product cleaning carpeting like no other, is soft yo the touch when dry and stays clean longer. It's gret!
on time. communication. clean carpets.
We've had good experience both here in Mesa, AZ and back in Bloomington, MN.
I paid for a six-piece sofa sectional to be cleaned and also 3 rooms. i was satisfied with the carpet cleaning, but the sofa sectional was half done; we could tell that cushions were were cleaned as if it looked like horizontal stripes. one swipe was clean and second swipe was dirty. Also, the length of all cushions were not cleaned. At first my family thought it was just still wet, but know it it horribly drastic. I do have to say that he did get out a couple of stains on the cushions. He did seem to work hard but overall couch looks sloppy. I now need to buy an upholstery machine from the store to finish the job;in which I paid already almost $400.00 for your services.
We really liked your service even though it was more expensive than the company we usually use. Your tech, jonathan, was amazing and answered all of our questions.
The one problem I have is that we also have two smaller bedrooms that we did not get cleaned. One has a queen size bed, a dresser,and a desk. VERY LITTLE CARPET! The other has a double bed, a dresser, a large desk. and two shelf units. VERY LITTLE CARPET!! The carpets
in these TWO rooms do not make the space of a single room. We would have been happy to pay for one additional room, but not two. Jonathan explained the advantages of cleaning these rooms (dust, allergies, dirt, etc). but we declined. My usual policy is NOT to again use a carpet service that techs are not allowed to use good judgement.
Name removed
I don't see a remarkable difference between the Zerorez's product and its competitors. Parts of our carpet felt crunchy as if not entirely clean. If the results are similar, then there seems to be little reason to pay a premium price.
I like that you do not use harsh chemicals. I felt like my carpet was so clean.
About a year ago was the first time we used Zerorez and the tech did a very good job. This time Codie Hammond did an absolutely excellent job. We would highly recommend Zerorez and especially Codie.
Thank you for a superior service,
Fred and Beverly
My carpet was very worn because it is a rental so I don't expect the carpet to look perfect but I was disappointed that the area where the carpet and tile met is still brown and dirty. Maybe it is difficult to clean this area but the tech only spend about a hour and 15 min in my home which makes me think it she could of spend more time on these areas. However the rest of the house looks great!
Friendly phone staff and technician, effective carpet treatment, didn't have to wait for an appointment for weeks or even days, and the cleaning was fast
There were 3 square patches that were not cleaned... the largest was 18" by 2'.
I love how friendly and efficient the entire staff are and how incredibly thorough the cleaning is.
Quick and easy to work with.
On time, quality work
The service was outstanding,on time, and had a great result. He got out a few stains that had been there for years.
Not impressed with the astronomical additional fees that were "offered" to me. I'm not referring a friend or family to get into that...
I was mostly impressed by Matt, the technician that showed up to clean the carpets and kitchen grout. He was very knowledgeable, but most importantly his customer service was exceptional.
Used Zerorez for years, always great results
Attention to detail and quality of work.
I have never had my carpet cleaned so professionally before. I am so impressed with your services and the young gentleman Preston who came to work at my house. Her was so professional and a very nice young man. He totally explained your services but not in a pushy way. He did an exceptionally great job and is a great representative for your company. I will look forward to using your services again and again and have told my whole family at Easter what a great company you are. I heard of your services from the folks at KFYI and you have not disappointed me or your advertising. Thank you!
The technicians were polite, explained the services and what we could expect given the age of our carpet and condition of our tile. They went over the costs and there was no high pressure sales.

no harshness, no overpowering bleach smell