Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84484 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 7, 2015 — Rated 10 out of 10 by Carol Stewart Zerorez Phoenix
What do you like about our products and services?

no harshness, no overpowering bleach smell

Report a concern   April 7, 2015 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Eric was very friendly, professional, and extremely knowledgable about the products and services being provided! He was efficient and extremely thorough. This is the second time we used Zerorez to clean our carpets, and love the fact that there are no soaps/chemicals used that leave a residue. Carpets are clean and soft again!!

Report a concern   April 7, 2015 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

My floor is really clean now after getting my tile floors scrubbed! I just wish the grout would have been cleaner afterwards! Very friendly service on the phone and a professional technician!! Overall it was a good experience!!

Report a concern   April 7, 2015 — Rated 10 out of 10 by Dawn Munna Zerorez Phoenix
What do you like about our products and services?

My tech was VERY professional. We set up a time and then got a smaller window. He arrived in that window with even a call beforehand to say he was on his way. He was professional looking and got right to business. The work that was done is AMAZING. He got rid of all the stains on my floor. Just an amazing service.

Report a concern   April 7, 2015 — Rated 10 out of 10 by H.F.K.I. Zerorez Phoenix
What do you like about our products and services?

Very quick, and professional. Good job.

Report a concern   April 7, 2015 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Very professional technician and carpets look great.

Report a concern   April 7, 2015 — Rated 7 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

i felt the cleaner was a bit too chatty. It was a Monday, I am WFH, I appreciate the conversation and friendliness, but would really like to have someone be friendly and come in and "move and shake"...

Report a concern   April 7, 2015 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

YOU WERE ON TIME THE SERVICE MAN WAS VERY WELL INFORMED AND DID THE WORK IN A PROFFESSIONAL MANNER.

Report a concern   April 7, 2015 — Rated 10 out of 10 by Mark Rothman Zerorez Phoenix
What do you like about our products and services?

Andrew is an asset to your company. Excellent quality. We had very heavy soiled light carpet and it came out fabulous, super clean. Makes the air easier to breathe!

Report a concern   April 7, 2015 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

This is one company whose advertisements are correct- their product cleaning carpeting like no other, is soft yo the touch when dry and stays clean longer. It's gret!

Report a concern   April 7, 2015 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

on time. communication. clean carpets.

Report a concern   April 7, 2015 — Rated 9 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

We've had good experience both here in Mesa, AZ and back in Bloomington, MN.

Report a concern   April 6, 2015 — Rated 2 out of 10 by A.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid for a six-piece sofa sectional to be cleaned and also 3 rooms. i was satisfied with the carpet cleaning, but the sofa sectional was half done; we could tell that cushions were were cleaned as if it looked like horizontal stripes. one swipe was clean and second swipe was dirty. Also, the length of all cushions were not cleaned. At first my family thought it was just still wet, but know it it horribly drastic. I do have to say that he did get out a couple of stains on the cushions. He did seem to work hard but overall couch looks sloppy. I now need to buy an upholstery machine from the store to finish the job;in which I paid already almost $400.00 for your services.

Report a concern   April 6, 2015 — Rated 9 out of 10 by F.H. Zerorez Phoenix
What do you like about our products and services?

We really liked your service even though it was more expensive than the company we usually use. Your tech, jonathan, was amazing and answered all of our questions.

The one problem I have is that we also have two smaller bedrooms that we did not get cleaned. One has a queen size bed, a dresser,and a desk. VERY LITTLE CARPET! The other has a double bed, a dresser, a large desk. and two shelf units. VERY LITTLE CARPET!! The carpets
in these TWO rooms do not make the space of a single room. We would have been happy to pay for one additional room, but not two. Jonathan explained the advantages of cleaning these rooms (dust, allergies, dirt, etc). but we declined. My usual policy is NOT to again use a carpet service that techs are not allowed to use good judgement.

Name removed

Report a concern   April 6, 2015 — Rated 5 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I don't see a remarkable difference between the Zerorez's product and its competitors. Parts of our carpet felt crunchy as if not entirely clean. If the results are similar, then there seems to be little reason to pay a premium price.

Report a concern   April 6, 2015 — Rated 10 out of 10 by C.T.R. Zerorez Phoenix
What do you like about our products and services?

I like that you do not use harsh chemicals. I felt like my carpet was so clean.

Report a concern   April 6, 2015 — Rated 10 out of 10 by Fred Placka Zerorez Phoenix
What do you like about our products and services?

About a year ago was the first time we used Zerorez and the tech did a very good job. This time Codie Hammond did an absolutely excellent job. We would highly recommend Zerorez and especially Codie.
Thank you for a superior service,
Fred and Beverly

Report a concern   April 6, 2015 — Rated 7 out of 10 by K.P. Zerorez Phoenix
What could we do to improve?

My carpet was very worn because it is a rental so I don't expect the carpet to look perfect but I was disappointed that the area where the carpet and tile met is still brown and dirty. Maybe it is difficult to clean this area but the tech only spend about a hour and 15 min in my home which makes me think it she could of spend more time on these areas. However the rest of the house looks great!

Report a concern   April 6, 2015 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

Friendly phone staff and technician, effective carpet treatment, didn't have to wait for an appointment for weeks or even days, and the cleaning was fast

Report a concern   April 6, 2015 — Rated 6 out of 10 by K.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There were 3 square patches that were not cleaned... the largest was 18" by 2'.

Report a concern   April 6, 2015 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

I love how friendly and efficient the entire staff are and how incredibly thorough the cleaning is.

Report a concern   April 6, 2015 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Quick and easy to work with.

Report a concern   April 6, 2015 — Rated 10 out of 10 by Y.C. Zerorez Phoenix
What do you like about our products and services?

On time, quality work

Report a concern   April 6, 2015 — Rated 10 out of 10 by J.L.R. Zerorez Phoenix
What do you like about our products and services?

The service was outstanding,on time, and had a great result. He got out a few stains that had been there for years.

Report a concern   April 6, 2015 — Rated 4 out of 10 by L.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Not impressed with the astronomical additional fees that were "offered" to me. I'm not referring a friend or family to get into that...

Report a concern   April 6, 2015 — Rated 10 out of 10 by F.M. Zerorez Phoenix
What do you like about our products and services?

I was mostly impressed by Matt, the technician that showed up to clean the carpets and kitchen grout. He was very knowledgeable, but most importantly his customer service was exceptional.

Report a concern   April 6, 2015 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Used Zerorez for years, always great results

Report a concern   April 6, 2015 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

Attention to detail and quality of work.

Report a concern   April 6, 2015 — Rated 10 out of 10 by Laurie Wilcoxen Zerorez Phoenix
What do you like about our products and services?

I have never had my carpet cleaned so professionally before. I am so impressed with your services and the young gentleman Preston who came to work at my house. Her was so professional and a very nice young man. He totally explained your services but not in a pushy way. He did an exceptionally great job and is a great representative for your company. I will look forward to using your services again and again and have told my whole family at Easter what a great company you are. I heard of your services from the folks at KFYI and you have not disappointed me or your advertising. Thank you!

Report a concern   April 6, 2015 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The technicians were polite, explained the services and what we could expect given the age of our carpet and condition of our tile. They went over the costs and there was no high pressure sales.


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