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based on 84484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
John was terrific! He spent more time where he needed to and on the heavy traffic areas he worked really hard
First name removed Jo
We had Zerorez clean our carpet in 2013. It was not the best job but we blamed it on the tarry blacktop in our park. But Wednesday this week Nafe came to clean and he used a machine they did not use before that had brushes on it. And he really worked on the bad areas. We can not stop saying how much better the carpet looks and what a better job it is this time compared to 2013. We will ONLY have Zerorez if they will use that machine again....and I hope Nafe is around then too. He did a great job.
Everything went well and rugs looked good.
The professionalism and results of service were of high quality!
Friendly service and great results. Thanks again
The tech knew exactly what we needed. No odors or perfumes to permeate the air. Dried well and in a few hours, like he said. Very thoughtful and respectful Tech Travis!
Great people skills and the work looked Awesome
Very professional from scheduling the appointment to having the work done. On time and my carpet looks great. I like that you don't use soaps or other products that cause buildup
On time. Courteous. Professional.
Crazy fast response. 30 minutes. I know that this is available all the time but you were there for me in 30 minutes. Extremely professional, very reasonable. and stains that I never thought in a million years would come out came out. The technician also did my eat in kitchen dining room chairs. Another business was in my home last year 4 days before my daughters graduation party. The tech spilled melted scented wax all over my chairs. Promising to come back and clean them prior to the party. He never came, he never called, and because of the condition of the upholstery I was convinced that I would have to reupholster each chair. I got out all I could. Zerorez got all of the melted oily wax out of my chairs and they look like new. I also love that pre-treatment for non biological stains is included in the cost. Thank you so much! My house looks like new and I couldn't be happier.
Mary Heitmeyer - Mesa, AZ
Owner/Executive Chef - Chef DuJour (www.chefdujour.com)
Owner/Host - Healthy U TV Show (www.healthyutvshow.com)
The person that cleaned the carpet, I believe his name was Kevin, was very friendly, knowledgeable and professional. He did a great job of explaining my options and the carpet looked wonderful considering it was over 15years old.
We have used Zerorez twice now and like the fact that our carpets look so clean afterwards, including some heavily soiled areas. We also appreciated the courteous, friendly technicians.
Shaun did a great job! I'm a repeat customer, excellent results.
my floor is finally clean!
He suggested products and explained why. He took the time for me to Inspect the job multiple times
The team was thorough, professional, excellent results of getting the pet stains and odors out of my carpet.
Not overly happy with some of the more soiled areas of the carpet and how they were treated/ or not. They still look dirty
The gentleman was very thorough, and communicated with me the whole way.
The carpet felt really stiff, almost crunchy after treatment and the ads say it will feel soft. Zerorez claims that their competitors leave carpets feeling rough but so did zerorez.
No chemicals. How soft my carpet is after cleaning. Tech was very nice, prompt and awesome.
It worked unbelievably well. Techs were courteous and professional. A few days later I was still impressed by how clean the grout looks in comparison to how it was previously.
No chemicals and thus, no chemical smell. My carpet is soft and clean. I was able to make an appointment quickly and the process was very efficient. My technician was awesome.
I like how clean your products made my carpets. And the services was beyond good. Both on the phone and the tech that showed up to clean.
The technician was very friendly and professional. My carpets look amazing!
The technician that came out, Jordan Pfieffer was amazing! Jordan was up front and honest and had a very professional demeanor. I can't believe he was able to get out of the carpet what he did and we are forever grateful. He turned what we thought was a permanent reminder of a nightmare roommate experience into a distant memory. I can't wait to call him back out to do our tile. I have already started telling everyone I know about Zerorez and Jordan :)
I sent an email regarding a sofa that we had you clean. It looks terrible. I think you could have at least contacted me and maybe even sent a more experienced technician to see what could be done. The technician that was here told us he was new but he was a great guy and did a wonderful job on the floor and chair but he didn't even like how the couch looked.
Your services were very accomadating and professional!
Your employee was great. Very professional. The tile and carpets look great. The only complaint we had, and it was not from the service, but the machine used for the tile did not get the corners, which we had to get down and scrub.
had carpet cleaned on 3.26.15. after tech. left i noticed a black mark on the carpet in
one of the bedrooms. tech came out to try and get black mark out of carpet. while he was cleaning carpet, i ask him if the solution he was using would damaged the carpet or leave
the carpet discolored and he said no, once it drys it should be fine. well it dried and
left a big white mark. i called on 4.3.15 and discussed this issue with shelly lewis and she told me to email her pictures, which i did. i followed up with her on 4.3.15, to make
sure she received the pictures and she said yes and that she would give them to, i think
she said a contractor and that i would get a call from them. as of today 4.8.15 i have not
received a call. i called shelly around 1:00 pm today and left her a message to call me
and have not heard from her. i want to get this problem resolved ASAP, house is going to
be sold and owner wants to start showing house.
Did great on old white carpeting.