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based on 84487 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You told me what you were going to do and you did it with no hiccups. You also didn't upsell me to a ridiculous degree (the last time I had carpets cleaned, the phone quote was $300 but when the person came, he quoted $2,200 for everything he wanted to sell me).
Very thorough and professional.
Service was polite and professional.
It was quick, the technician was friendly and professional.
The service and results were great but the price was a little more expensive than the other services.
The care taken to assure carpet was clean was outstanding. The tile looked like new when cleaned. They also were very happy to take the time to answer all questions. I will and have recommended this company to several friends.
No chemical smell and just great results!
Service was great!
Technician Roy was professional and great to work with ... knowledgeable, helpful and he hustled!!
However, I was Not impressed with office or phone service staff... I called and asked about making payment and was told I could have a CC put 'on file' so it could be charged day of cleaning ... what a joke! My client called in and gave her CC to 'someone' that said they weren't the normal 'phone staff', but took it saying they would pass it on. Day of cleaning it was no where to be found ... who took the CC# and what did they do with it!!!?? Not very professional AT ALL!! Over all carpets did turn out great ... so don't know if I would refer someone or other business associates due to the problems of paying. When no one could find the CC# on file, someone else on the phone said that you don't take CC# on file ... do your guys know what their doing? Someone doesn't as I got to different takes on CC's ... that's a BIG deal for me! Hopefully whoever took her CC# shreds it. Sorry, not a very positive experience for me or my client.
I like the fact that there is never any soap residue.
Great service people and always do a great cleaning.
Kevin did an outstanding job on my carpets and sectional. My carpets look new. I am sure it is a result of his skill and the quality of the cleanser.
Prompt appointment scheduling. Courteous staff throughout the entire process. Quality work with attention to detail. Needed my carpets cleaned on short notice because my newborn arrived early. The Zerorez representative was quick, professional, and very courteous. He explained every step of his process and showed the before and after of his work. I am especially impressed with the carpet on my stairs. Following the appointment, we received a congratulatory card and a Zerorez onesie. Very satisfied with the work and the company. Highly recommend their services.
The technician was courteous, professional and skilled! He was very clear and helped me to understand all the options. There was a huge difference in the way the carpets looked when he was done and during the process, you could actually see the difference.
James was very informative and courteous and completed the job quickly. He explained all the charges prior to starting the job and advised us of any issues with our flooring. The cleaning results were satisfactory as our carpets are several years old. Scheduling is efficient and appt was on time. Would definitely use again
no residual products or odors, friendly and capable technician
Was very pleased with my services will definitely use your services again & already refereed you to several people. Thank you so much! My Technican was awesome!
Sincerely,
Name removed
Everything
Great customer service. Came out a second time to ensure the job was done right.
This was our first experience with your company, and my wife & I are very pleased with the job done.The carpet dried very fast and brought it back to life beyond our expectations. Our technician Lewis was very professional and my wife said he went over and above to assure customer satisfaction. Thank You! Kenny,Cathy Rogers. Gilbert, AZ.
We were thrilled to have this service done without harsh smelling chemicals. The representative was very professional. Our carpets and floors look beautiful!
I have carpeted stairs that looked horrible; my technician got them so clean they look like new. I have rescue parrots so I am really concerned about chemicals and fumes, I was extremely pleased with the products because there was not a ton of chemical used so I didn't feel worried about the fumes. I look forward to using Zerorez in the future for both carpet cleaning and tile/grout cleaning. I am sooooooo happy with my floors!
Just the way you conduct business with e-mail's etc. The way your servicemen work and connect with we the people and the work that is done. Also that the carpet does dry fast and I really do appreciate that.
Thank You, Mary Rhoads
The carpets looked very nice after the cleaning.
I think they are absolutely everything that your advertising says it is and then some. Sean did an awesome job and was very friendly and explained everything that was going to be done. He is a great walking advertisement for Zerorez.
Easy, responsive and great customer service. Our technician, Jeff Klaus, did a great job and showed great customer service too!
Everythinh
Great job on the carpets. very friendly staff.
Products are safe and service was great.
service seemed good