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based on 84490 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great service, easy to schedule, professional technicians, fast response time,my floors are amazingly clean! thank you zerorez
We have used Zeroerez previously and have been happy. This time I had them clean the tile in the bathrooms, in addition to the carpet. Clean up was not very good - baseboards in carpet area were splattered and we had to wipe them. The laminate flooring (not on the work order) was left with big foot prints, either due to the wet carpeting or cleaning of the bathroom tile.
fast reliable affordable service
Carpet was clean and cleaner was on time and patient when I wasn't fully done clearing the rooms out.
Robert was efficient and professional. The carpet dried in about 4 hours. The carpets cleaned up very well with the exception of one high traffic area in the Master bedroom. I probably should have taken him up on his offer to go over the area again.
Great company!
Wonderful job , excellent information!
I hadn't ever used a carpet cleaning service before Zerorez so i was not sure what to expect, but I was more than happy with the quality on all levels. The cleaners showed up on time, they were friendly and answered any questions I had before during and after the job was done. The process was thouroughly explained including the full cost breakdown. It's a little sad to say that I haven't seen such an upfront attitude with many other companies, no matter what service they provided. I will definitley be recommending you
Great job
I love that Zerorez is safe for my family and pets. The service was A+.
No detergents or residue. Professional.
Timely, efficient, professional and friendly. Louis was excellent.
The work was done on time and on budget
quality product and technician very personal and professional
FIRST YOUR REPRESENTATIVE DID AN ABSOLUTELY FABULOUS JOB AS SHOWING ME THE JOB, AND PROTECTING MY HOME. I WAS CLOSE TO REPLACING MY CARPET, AND THOUGHT ONE LAST TIME. BUT I THINK THIS HAS TO BE THE BEST CLEANING EVER. I'LL KEEP MY CARPET AND CALL YOU GUYS MORE OFTEN. I ENDED UP CLEANING THE AREA RUG I USE ON THE CARPET GETTING CLEANED AS WELL. GLAD I DID, FEELS, SMELLS AND LOOKS BETTER.
Your people did a great job but your cost mush to high
Technician took care in putting corner boards up to prevent wall damage. Also took extra care on one spot. Arrived on time, professional and clean. Thanks Zerorez.
Fast efficient and it makes a world of difference to your carpets!
Your tec. Was very nice and very professional, and he did a great job on cleaning the couch. But when he left he left a huge mess on our tile. It was as if the dirty water that came off the couch got left on the tile. It took me a few long hard hours to clean all the dirt and grime off the tile that was left. I was very sad to see this.
To whom it may concern,
It's my first time using the zerorez service and so far from what I've seen I will definitely recommend zerorez to friends and family.
Matt, the gentleman that cleaned our carpets was very polite, friendly and very professional. He showed up on time and did a great job.
The carpets look nice and clean and I don't think I'll see any residue from the cleaning process. Thank you zerorez and Matt for your service.
I love your company's concept of not using any heavy soaps and chemicals. Plus the carpets dry a lot faster.
Sincerely,
Ana morin.
I have to say I am very impressed with your customer service. I didn't expect a call to set up an appointment to touch up the parts of the carpet I was feeling disappointed about from the initial cleaning a few weeks ago.
The carpeting I had cleaned is not yet a year old - so I had been expecting it to look much better after it was first cleaned. The traffic patterns were most of my concern. When I've had carpet cleaned before by other companies I'd always seen that the traffic patterns were "fluffed" back up. Since this carpeting I have is much more of an upgrade I was expecting the traffic patterns to look great after a Zerorez cleaning. The first time we used Zerorez was for an investment property. We wondered if we'd have to replace the carpet in the living area. We were thrilled to see that not only would we not have to replace the carpet - we were so surprised to see that a medium grade carpet could look so good. So I was quite disappointed when the traffic patterns of this much newer & better grade of carpet - especially right at the doorways still looked a touch matted and slightly dingy. I had already decided that I wasn't going to call Zerorez again. I have changed my mind after the second technician was here. Thank you for calling and setting up the second appointment. I almost told you to not bother. I figured "What can it hurt - it can't get worse"
I don't know what the difference is between the two technicians who cleaned this carpet since I didn't watch either of them while they were working - but there is no question that the second cleaning did leave me "ecstatic" as you said you'd like your customers to be. I had only asked the technician to spot clean the areas right by the 2 bedroom doorways. He cleaned the entire traffic patterns of both rooms. The carpet not only lifted - but I could no longer see a slightly dingy area right by the doorways. The carpet looks amazing! I am very pleased.
No other carpet company has ever called me back to check & see if I was satisfied with the job or not. That alone is impressive
- but to have my faith restored in the Zerorez method was something I was doubting would happen. I am impressed - and I will definitely be calling back. Since the first time Zerorez cleaned our investment property carpet - I had been telling people Zerorez was the best and that I wouldn't chance having another company clean my carpets. I'll be saying that again!
Gratefully,
People were great to deal with and patient with me when I was late. Thanks guys!
The people were friendly, prompt, and efficient.
Troy did a great job and was very personable.
Quick, professional and carpet look great.
A very nice man named Scott came to our home to clean our carpets. He was very polite and very professional. He did a very good job. Our carpets look great.
Good workers
Gold product
Your prices are way to high compared to Sir Carpet who I usually use. Especially when quoted one price and it goes up $200.
They did a great job! Very nice and conscientious of keeping the house the way they found it. I would definitely use them again.
The results of the cleaning made our carpet look like new. Very pleased
Great product! We were doing a large DIY homeproject and found ourselves running out of cleaning water. We called and within two hours received delivery of a new supply so that we could finish the job without using harsh chemicals.