Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86598 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 1, 2015 — Rated 10 out of 10 by Patty McKeever Zerorez Phoenix
What do you like about our products and services?

I liked every thing you were on time Trey was very professional and did a good job of
explaining every thing about the company and the product. He was informative and not
pushy with his sales pitch. I was more than happy with the work he did and my carpet looks!!!
great.

Report a concern   August 1, 2015 — Rated 8 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

show p within the time that was given

Report a concern   August 1, 2015 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Your service was great! The carpets came out great!

Report a concern   August 1, 2015 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

prompt, professional and great results.

Report a concern   August 1, 2015 — Rated 10 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

Wasn't sure what to expect, as this was my fist time using Zerorez. I installed new carpet 4 years ago and hadn't had it cleaned. Had to clean up a small spill a few days after your tech, Able was here. I was pleasantly surprised, my rag showed no signs of dirt after cleaning the spot. I'm a believer! I've told a few friends about my experience and suggested they ask for Able. See you next year :)

Report a concern   August 1, 2015 — Rated 10 out of 10 by Sherri Nix Zerorez Phoenix
What do you like about our products and services?

Your technician was very polite, professional & prompt.

Report a concern   August 1, 2015 — Rated 10 out of 10 by D.J.S. Zerorez Phoenix
What do you like about our products and services?

congeniality of the service provider/techician
quality of work done
removal of stains

Report a concern   August 1, 2015 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Your technician, Preston, was very customer orientated. I would like him to come back next year when I use your services again.....

Report a concern   August 1, 2015 — Rated 8 out of 10 by S.C. Zerorez Phoenix
What could we do to improve?

Be on time to the appointment. The coordinator made an error in my address and the technician got lost.

Report a concern   August 1, 2015 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

people and results

Report a concern   August 1, 2015 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

The gentleman who came to redo my carpet and tile was wonderful! He came on Friday, July 31st!

Report a concern   August 1, 2015 — Rated 7 out of 10 by J.T. Zerorez Phoenix
What could we do to improve?

The carpet was not as clean as I thought it would be and it's advertised you can get red wine stains out, but were unable to get coffee stain out. He said because of the acidity, yet red wine is also acidic.

Report a concern   August 1, 2015 — Rated 9 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Efficient, good work, honesty, no hard sell

Report a concern   August 1, 2015 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

My cleaning technician was very friendly and thorough --didn't like the hidden costs--environmental fee, etc.,

Report a concern   August 1, 2015 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Friendly & professional workers and my carpets look great for a long time after the cleaning.

Report a concern   August 1, 2015 — Rated 9 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Tech was polite & professional.

Report a concern   August 1, 2015 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

courteous service, clean carpets, good follow throug

Report a concern   August 1, 2015 — Rated 10 out of 10 by Kathy Becker Zerorez Phoenix
What do you like about our products and services?

The whole experience was great from start to finish. Very professional and committed to making sure everything was on time and convenient. My husband and I are very happy and will be calling Zerorez for future carpet cleaning.

Report a concern   August 1, 2015 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

Our floors (carpet & tiles) looked amazing after they were completed. The young man was professional and very nice. I would definitely recommend Zerorez, actually already have.

Report a concern   August 1, 2015 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

You use no harsh chemicals so your service is safer for the environment.

Report a concern   August 1, 2015 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Service was excellent and I love the way my carpet looks.

Report a concern   August 1, 2015 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

They work and technician was friendly and professional....

Report a concern   August 1, 2015 — Rated 10 out of 10 by Lynette Melbostad Zerorez Phoenix
What do you like about our products and services?

The results on my carpet, and the staff that I've worked with - both have been awesome.

Report a concern   August 1, 2015 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

I like how clean my carpets look when you get done.

Report a concern   July 31, 2015 — Rated 10 out of 10 by Candice Waltz Zerorez Phoenix
What do you like about our products and services?

friendly,fast and knew what they were doing

Report a concern   July 31, 2015 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

You stand by your work. The first time I wasn't happy and you sent back someone who did an amazing job. Thank you!

Report a concern   July 31, 2015 — Rated 9 out of 10 by A.T. Zerorez Phoenix
What do you like about our products and services?

Cleans as well as advertised. Grout in tile floors that was black went back to tan again after cleaning.

Report a concern   July 31, 2015 — Rated 5 out of 10 by A.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My service tech was awesome. Super nice guy, knew what he was doing and was very professional....
I originally called in and said I needed some rooms cleaned. they gave me a price and I thought ok I'll just change things up when they arrive and get my costs down...unfortunately that's not how it works. I paid 350.00 for two rooms...he told me they can't lower the price once its quoted over the phone originally. I took time off work and was on a very tight time frame. I had no other time to cancel and reschedule as this wouldn't be fair to you guys as well so I bit the bullet and paid 350.00 for two rooms. I've learned my lesson and will not make the same mistake. I do know that I will order the bare min. next time and won't get screwed next time.

Report a concern   July 31, 2015 — Rated 10 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

Customer Service was fantastic!!! Thank you, Hayden H. deserves a BIG raise!!!

Report a concern   July 31, 2015 — Rated 10 out of 10 by Mary Waehner Zerorez Phoenix
What do you like about our products and services?

The product completely cleaned our carpet, stains and all.
The technician, Scott Hammond, was knowledgeable, professional, on time,and thorough.


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