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based on 84475 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was done quickly and efficiently. Looks great.
My tile floors and the grout look like they are new. Will definitely use Zerorez again!
Great service. Used your company to clean our office carpet and a rental property tile clean/seal. Looked great both places!
nothing really. The initial clean just looks ordinary - I was expecting a wow after all the commercials. I think the real wow will likely come later, when future dirt and stains don't set immediately after the cleaning.
Safe and effective Very good outcome
You get the carpet really clean. There is no nasty chemical smell and it dries really quickly.
Your service is too expensive, and coming that late in the day, we couldn't put our house back together, so had to go to dinner out. The carpet was too wet this time. You charged us $60 for a quite small bedroom, then wanted to charge extra for a "protectant", $25 per room, which we didn't get.
the feel of carpet after cleaning and no cleaning odor.
Your associate told me that it would be 25 dollars per stain to extract them I had 2 stains about the size of a tea saucer 50 dollars for 2 stains are u kidding me.
Carpets are 7 years old and look like new after cleaning. Also the tech, cannot remember his name, was exceptional in working and in personality.
No odor, gets everything really clean. Also, very professional and thorough technician...Albert G.
Quick and did a great job, friendly.
Albert was awesome!
I feel the carpet is still dirty and not as clean as I thought it was going to be . Maybe a follow up clean
Our house looks amazing! Our tech was very hardworking,, knowledgeable and detailed. We had carpet, an area rug, tile and furniture cleaned to perfection. We will definitely be using zeroes again in the future. The only complaint is that we didn't receive our courtesy call two days prior but I still rated a ten because our tech was so good.
Carpets are cleaner. Staff was cordial.
I still see the darker "tracks" from foot traffic so it doesn't seem clean in that regard.
The technician took too much interest in what he saw in our office and asked too many questions about our business. It felt invasive.
Our service representative was very informative, thorough and exceeded our expectation with the final results transforming our couches back to their original glory:) Brandon also offered a protection plan to help us protect our investment and extend the life of our new clean couches.
My carpets and tile look like brand new! I didn't know it was possible to make them look so good! The customer service was awesome too! I will be highly recommending Zerorez to everyone!
I like the water used in the process and excellent tech that did the work.
I did not care for when your cleaner told me there was a spot of urine on the bedroom carpet, that he couldn't show me but he smelled, and that if I didn't buy the upgrade smell encapsulator, he thought he should pack up and go. It was really awkward and put me on the spot. Maybe that's your gig...the hard sell. But I won't be using your service again and I already shared with my friends what had happened. I hired him to do a job and he shouldn't be threatening to leave if I don't buy extra products. He guaranteed me that I would have a smell problem if I didn't upgrade. Well, I didn't and guess what...no smell. I didn't even think there was urine there in the first place.
Troy was very professional, thorough, and customer service oriented. The product met our expectations as promised.
Safe and effective!
Great cleaning just maybe have better deals and discounts
The tech came an hour before my window which was nice, he was very nice. I was very excited to try your service because I had heard many good things. All together I'm happy with the service, and will use you again. The only dissapointment is that the dog urin smell is still in the carpet. I would even say it's worse now, which is the reason I called because I was told you can alway get those smells out :(
When we call you to schedule an appointment, please be sure to tell your scheduler's that they need to tell the customer what square footage constitutes an area so there are no expense surprises. Also tell them about the environmental charge, the "spot" removal up-charge and the protectant up-charge. My bill of $129 for 3 areas ( as advertised on the radio) turned out to be over $300.00!! None of this was conveyed to me when I called to make my appointment. The poor guy who arrived took the brunt of my "surprise" but he did a great job on the carpet and couldn't have been more professional!
The end result. Your agent was very polite, informative and professional.
He did a great job and was very informative in future care of my carpet.
Everything, from setting up the appointment to the professional services provided by the technician.
Great tech. Carpet looks great.
Professional at all levels. Scheduling was efficient and on time. Your technicians were courteous and very knowledgeable. They arrived on time and went right to work. We'll see how the protectant works on the traffic areas, but right now I am very satisfied with the whole package.